WEX Review

Rates and Fees
75/100
Truth in Advertising
90/100
Consumer Reviews
75/100
Customer Support
80/100
3.8

Best for

WEX is best suited for industries like gas stations, healthcare, large businesses, small businesses, and subscription services.

Specializes in

WEX Inc is a merchant account provider that mainly focuses on fleet cards. It also provides different kinds of management services, primarily business, for industries like transportation and logistics. Its primary product is the fleet card that it issues.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 3.5%

Keyed-in Rate: 3.5% + $0.20

Early Termination Fee : $0 - $10,000+

Contract Terms:

Visit WEX

Wex Inc was founded by Melissa Smith in Portland, Maine, in 1983. Since then, it has grown to a large processing company, employing over 3,500 people. It is still headquartered out of Portland, Maine, and is not an ISO of any known bank. It mainly services the transportation and logistics industries.

WEX Overview

 

Wex Inc provides fleet cards and business management to various companies in the transportation and logistics industries. Wex Inc's pricing model varies between interchange and interchange-plus depending on the type of transaction--whether it's a swiped card, keyed-in rate, or a phone transaction. Its industry focus is solely on transportation and logistics. Wex Inc has an overall positive reputation, considering it's a larger company and has a low online complaint total.

Quick Facts

Head Quarters

Portland, ME

Year Founded

1983

CEO

Melissa D. Smith

Employees

3500

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Gas Station
  • Healthcare
  • Moving Companies
  • Personal Service
  • Travel

Business Types Served

  • B2B
  • Mobile
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity

WEX Products & Services

 

Point 1: Fleet Cards, Fleet Card Gasoline Savings


Wex offers fleet cards as well as noticeable savings for using them. On average, according to its statistics, the amount of money on a gallon of gasoline will go down as much as 15 cents when operating a fleet card over something else. This is noticeable and shouldn't be ignored. The larger an operation, the more this small margin could grow into something more substantial. The fleet cards Wex offers vary, provide different benefits and be used at most locations.

Point 2: Wex Health Cloud


Another service Wex offers is its health cloud service. Wex assists these companies by helping them keep track of the paperwork and plans provided to employees. Medical expenses can be paid with a payment card that Wex delivers, and it helps by simplifying COBRA and all of the various billing programs that health insurance has.

Point 3: Fuel Analytics and Reporting, GPS Truck Tracking


Wex has fuel analytics and reporting while also offering GPS Truck Tracking. Merchants can use all of this data to get a better view of the money they're spending and how much certain expenses are costing them. GPS Truck Tracking makes it easy to track property and keep track of employees.

WEX Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Virtual Terminal

WEX Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

WEX Advertising & Sales

 
Wex advertises by using telemarketing as well as a directly-employed outside sales team. While this tends to be effective and is better than using independent sales agents, Wex has received some noticeable complaints about its telemarketing and sales agents. Some merchants have complained that they were tricked into long contracts over the phone by sales agents without formally agreeing to anything.

Wex doesn't seem to engage in any kind of false advertising or deceptive sales practices. 

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

WEX Pricing, Rates & Fees

 

Wex's fees and pricing are fairly straightforward. It charges interchange and interchange-plus depending on the type of transaction. The costs: 3.5% swiped rate, 3.5% +$0.20 for keyed-in cards, and 3.5%+ $0.30 for phone transactions. There is also a variable early termination fee that depends on how much time is left in the contract when it is canceled. 

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

3.5%

Keyed-in Rate

3.5% + $0.20

Mobile Payment Rate

3.5% + $0.30

Virtual Terminal Rate

3.5% + $0.20

Monthly Fee

Undisclosed

Payment Gateway Fee

Batch Fee

Early Termination Fee

$0 - $10,000+

PCI Compliance Fee

None

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

WEX Contract & Terms

Wex's contract features an extended agreement, automatic renewal, and a varying early termination fee. The contract's base length is 60 months, with an automatic renewal of 24 months, while also carrying an early termination fee that can quickly get out of control if left unchecked. The early termination fee can soon scale into thousands of dollars, so merchants should be wary about canceling.

Contract Length

Early Termination Fee

$0 - $10,000+

WEX Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

WEX Complaints, Ratings & Reviews

Wex has few online complaints overall. On BBB, it has 1.02 out of 5 stars, based on 42 reviews. It has 67 complaints closed in the last three years, and 26 complaints closed in the previous 12 months. The protests seem all over the place, more or less, which suggests that there is no widespread issue with Wex in general. Some complaints are about fleet cards; there are a few about customer service, a few about sales representatives, and so on.

Other sites generally give Wex positive reviews, usually 3.8 stars and above. Employee-centered sites like Indeed and Glassdoor also offer positive reviews, suggesting an overall good picture of the company interior. While not directly related to a merchant's relationship with a merchant account provider, this information could be relevant, and so it is here.

Wex is not involved with any lawsuits, currently or in the past, class-action or otherwise. 

Ratings

BBB

A+(68 complaints)

Google

4.2 Stars / 21 Reviews

Facebook

No Reviews yet

Yelp

1 Star / 2 Reviews

Reviews

Total Online Reviews

100+

Total Online Complaints

20+

Lawsuits

None

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