Dharma Merchant Services Review
Founded in 2007, the White Salmon, WA Dharma Merchant Services is an ISO of Synovus Bank, Columbus, GA. The company’s core competencies include high sales transparency and discounted prices.
Jeff Marcous is the CEO and co-founder of the company.
|Early Termination Fee||None|
Dharma Merchant Services Overview
Dharma Merchant Services offers card payment solutions with fair pricing and full transparency. It serves many small businesses in the retail and service industries and non-profits.
Dharma Merchant Services Pros & Cons
Companies looking for transparency
Interchange-plus pricing offered exclusively
No annual fee or monthly minimum
Month-to-month billing with no early termination fees
Discounted pricing for qualified nonprofit companies
Outstanding sales transparency and highly ethical business practices
Not recommended for businesses processing less than $10,000 per month
No support for high-risk or international merchants
Dharma Merchant Services Products & Services
Dharma Merchant Services promotes the following services on its website:
POS Terminal: The Verifone VX520 is known as one of the industry’s most reliable terminals. It has all of the significant features like EMV acceptance, IP/Dial-up connectivity, an internal PinPad for PIN-debit transactions, and an intuitive interface for merchants. This terminal uses paper rolls with a drop-in loading technology and comes with a 1-year warranty.
Mobile App: MX Merchant Express is a free mobile app for download in the Apple App Store or Google Play store. Transactions process seamlessly, whether keying, swiping, or dipping a credit card. Type transactions in, or use the phone’s built-in camera to snap a photo of the card for entry.
Electronic Invoicing: It enables merchants to invoice customers via email and allows customers to make payments by following an embedded link. Invoices are generated with line-by-line detailed information and automatically converted to PDFs attached and sent to the customer’s email address. Electronic invoicing supports over 90 different currencies as well.
Dharma Merchant Services Advertising & Sales
Dharma Merchant Services utilizes its client network, website, and community outreach efforts to promote its services as per the website.
Additionally, the company website displays pricing plans and lists its full fee schedule. There are no advertising/sales complaints to report against the firm.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
|Public Pricing Available||Yes|
Dharma Merchant Services Pricing, Rates & Fees
Dharma Merchant Services offers interchange-plus pricing with the following rates on its website:
- 0.15% + $0.07 per transaction for in-store payments
- 0.20% + $0.10 per transaction for e-commerce payments
- 0.15% + $0.07 for restaurants
There’s also a monthly minimum of $25, which includes PCI compliance.
Pricing At A Glance
|Pricing Model||Interchange Plus|
|Mobile Payment Rate||N/A|
|Virtual Terminal Rate||Interchange + 0.20% + $0.10|
|Payment Gateway Fee||$0.05 per-transaction|
|Early Termination Fee||None|
|PCI Compliance Fee||N/A|
|Equipment Lease Terms||Undisclosed|
|Address Verification Service (AVS)||N/A|
|Account Setup Fee||N/A|
|Gateway Setup Fee||$10 per month|
Dharma Merchant Services Contract & Terms
Pricing plans on the website indicate that the firm has no contracts or hidden fees.
Dharma Merchant Services does have a $25 account closure fee upon account termination.
There are no equipment lease terms to report.
Dharma Merchant Services Setup & Support
The firm primarily has two separate support channels.
Customer service is available through a hotline and email. Additionally, sales support is available by email.
The website has an FAQ section that outlines many issues regarding MX Merchant, Clover, PCI Compliance, and more.
Dharma Merchant Services Complaints, Ratings & Reviews
Facebook and Google Reviews indicate a rating of 3.7 out of 5 (18 reviews) and 4.6 out of 5 (88 reviews), respectively.
Since 2010, Dharma Merchant Services has a profile with Better Business Bureau, and it currently boasts an A+ rating. It is not BBB-accredited, and it has no customer reviews to report
|BBB||A+ (1 complaint)|
|4.6 Stars (88 reviews)|
|3.7 Stars / Based on the opinion of 18 people|
|Total Online Reviews||90+|
|Total Online Complaints||<10|