Unified Payments Review

Rates and Fees
50/100
Truth in Advertising
60/100
Consumer Reviews
50/100
Customer Support
50/100
3

Best for

Small, medium, or large-sized standard-risk businesses seeking mobile or tablet-based POS systems and credit card processing.

Specializes in

Unified Payments focuses on delivering excellent POS systems that are mobile or tablet-based.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: Interchange + 0.30% to Interchange + 0.50% + $0.10

Keyed-in Rate: Interchange + 0.30% to Interchange + 0.50% + $0.10

Early Termination Fee : $750

Contract Terms:

3 Years
Visit Unified Payments

Unified Payments is a Merchant Account provider specializing in mobile and tablet point of sale systems.

The company is a subsidiary of Net Element, Inc currently headquartered in Miami Beach Florida. John Perez is the CEO.

There are some potential legal issues in its history, although many of the details of the accusations cannot be confirmed.

Unified Payments Overview

 

Unified Payments is a merchant account provider that specializes in mobile and tablet POS systems.

It offers interchange-plus pricing which is standard for the industry. However, the contracts are lengthy and come with a lot of extra fees.

The current CEO is John Perez, however, the company was at one time run by Oleg Frier. This former executive chairman of the company has been accused of scamming Gene Zell, essentially stealing his company Aptito. The details around this accusation have not been confirmed, however, it may be something potential customers may want to be aware of.

In addition to that, the company has a subsidiary called Discover Data LLC which was involved in a lawsuit. According to the lawsuit, the vice president of the company hired women to seduce and swindle potential customers in a bar.

The case was ultimately thrown out due to a procedural error, but customers may want to know of the potential legal problems faced by Unified Payments and its subsidiary Discover Data LLC.

Quick Facts

Head Quarters

North Miami Beach, Florida

Year Founded

2010

CEO

Vlad Sadovskiy - President

Employees

200

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Educational Seminars
  • Electronics
  • Gas Station
  • Healthcare
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • Thrift Store

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business

Unified Payments Products & Services

 

Hardware and Software

Unified Payments offers a variety of POS systems most of which are mobile or tablet-based. The brands they offer include Aptito, Clover, and Restoactive among others.

Value-Added Services

Some of the additional services provided include:

Fast Pass Funding
Reporting, accounting, and analytics software
Event processing solutions
Gift and loyalty card programs

Supported Payment Types and Services

Unified Payments accepts all major credit and debit cards including:

Discover
Mastercard
Visa
American Express

They will also process checks and online and mobile payments.

Unified Payments Payment Processing

  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Retail Payment Processing
  • Virtual Terminal

Unified Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Unified Payments Advertising & Sales

 
Unified Payments uses independent salespeople to sell its products. This is a common tactic in the industry, however, it can backfire as salespeople may misrepresent the product or use overly aggressive sales tactics.

In the case of Unified Payments, there are some online complaints of being overcharged or not being aware of what was in the contract. This may indicate problems with salespeople misrepresenting or not being aware of contract details.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Unified Payments Pricing, Rates & Fees

 

Unified Payments offers interchange pricing on all transactions plus 0.30%. American Express transactions get charged a higher rate of interchange plus 0.50% plus $0.10.

Online transactions are charged at a rate of 2.90% plus $0.20. Online payment processing also usually comes with additional fees, although their website doesn’t specify what they are.

In addition to transaction fees, the contract comes with several other fees. This includes:

An early termination fee of $750
An annual PCI compliance fee of $300
A monthly minimum fee of $25
Monthly compliance fee of $3.95
A monthly PCI non-compliance fee of $19.95 (which you would theoretically get out of if your business is PCI compliant.)
Monthly statement fee of $2

The contract length and the high amount of fees make this merchant account provider more expensive than is typical in the industry.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Interchange + 0.30% to Interchange + 0.50% + $0.10

Keyed-in Rate

Interchange + 0.30% to Interchange + 0.50% + $0.10

Mobile Payment Rate

2.75%

Virtual Terminal Rate

2.75%

Monthly Fee

$0

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$750

PCI Compliance Fee

$3.95 per month or $300 Annualy

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

$25

Statement Fee

$2

Unified Payments Contract & Terms

Unified Payments offers a three-year contract with automatic renewal for a one-year term after that.

There is an early termination fee of $750, which is quite high.

The contract also comes with a non-cancelable equipment lease. They did not specify whether the lease costs extra or is free with the contract.

Contract Length

3 Years

Early Termination Fee

$750

Unified Payments Setup & Support

 

Unified Payments has a support email and phone number easily accessible on their website. However, they do not specify 24/7 support or whether the support is in-house or outsourced.

The application form is easily found on the website making it easy to apply.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Unified Payments Complaints, Ratings & Reviews

BBB Rating

Unified Payments has had an accredited Better Business Bureau profile since 2017. There is one negative review on the account from 2020. Five additional complaints have been closed in the past three years.

The complaints on their profile mention things like being over-charged, not being able to cancel their account, and being charged fees that they were unaware were in the contract.

Other Online Reviews

Gene Zell, the founder of Apitito, has accused Oleg Frier of being a scammer publically online. According to Zell, Frier agreed to buy Aptito and then did not deliver on the agreed-upon price. However, these claims have not been confirmed.

Ratings

BBB

A+ and has been Accredited since 2017. (6 Reviews; 10 Complaints)

Google

3 Stars / 4 Reviews

Facebook

5 Stars. Based on the opinion of 163 people

Yelp

N/A

Reviews

Total Online Reviews

30+

Total Online Complaints

<10

Lawsuits

1

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