PaymentCloud is a full-service merchant account provider that caters to a large array of industries. From low-risk businesses to card-not-present environments, and other high-risk merchants, PaymentCloud has payment solutions for all.
PaymentCloud does serve lower-risk merchants, but they specialize in mid-to-high-risk businesses.
|Early Termination Fee||Unknown|
PaymentCloud caters to a wide array of industries by offering full service. The company has a solution for all types of businesses, including low-risk and high-risk. They specialize in mid-to-high-risk businesses but will also serve lower-risk merchants.
PaymentCloud emphasizes the importance of “white glove” customer service to their merchants regardless of business size or industry. To provide this level of customer service, every merchant is assigned a dedicated account manager and has access to 24/7 support. Their merchants are primarily located in the US.
PaymentCloud customers enjoy competitive pricing, check services, and same-day approvals. In addition, PaymentCloud also has a partner program for agents and ISOs.
PaymentCloud Pros & Cons
Excellent Consumer Ratings
Excellent customer support
Few public complaints
Free cost comparison
Free gateway setup
Full Service Solutions
Live customer support
Next Day Payments
No Cancellation Fee
No setup/start up fee
No application fee
Competitive rates and fees
98% merchant account approval rate
Integration capabilities with various shopping carts, accounting software, & CRMs
Quick and easy merchant account set-up – usually within 24 hours
Dedicated account representative – have your own representative for all issues
Equipment leasing service – latest technology software and hardware available
Next day deposits – payments transferred to your account within 24 hours
No publicly disclosed pricing
PaymentCloud Products & Services
PaymentCloud’s services include credit card processing solutions for eCommerce, MOTO, and card-present (in person) business environments. PaymentCloud also offers ACH & check processing.
PaymentCloud offers a variety of equipment and virtual solutions, depending on your business needs. For retail merchants, they offer solutions in the form of EMV equipment, POS systems, and mobile/wireless terminals. Additionally, they have eCommerce solutions in the form of virtual terminals and shopping cart integrations. If you have existing equipment or a platform already in use, PaymentCloud has hundreds of integrations compatible with various hardware and software. PaymentCloud claims to be “compatible with almost every gateway in existence,” and claims hardware can be reprogrammed to work with their banks.
To try and beat competitor rates, PaymentCloud will perform a rate comparison at no charge to you before you sign up with them. PaymentCloud has dedicated account managers that assist merchants in the onboarding process and ongoing customer service assistance for the entirety of the business relationship. They also offer a comprehensive chargeback/fraud prevention system and assistance with PCI compliance.
PaymentCloud Advertising & Sales
PaymentCloud is generally considered to be truthful & ethical in their marketing, advertising & sales practices. They employ independent sales agents, which can be a red flag indicating that you are dealing with an individual more concerned with closing deals and obtaining commissions than representing the company ethically. However, almost no public complaints exist regarding this issue.
PaymentCloud’s website offers little detail about their pricing structure, other than it is highly competitive. Not disclosing pricing does not necessarily mean that a company is being deceptive, as many providers prefer to handle questions & objections related to price after giving value. Offering free price comparisons to be as competitive as possible, coupled with high overall customer reviews, PaymentCloud can be considered generally honest & ethical.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
PaymentCloud Pricing, Rates & Fees
PaymentCloud’s pricing structure is not publicly available on its website, which is common to the merchant processing industry, especially amongst high-risk accounts. In general, we do know that your rates & account fees will depend on your business type, sales volume, processing history, credit history, etc.
PaymentCloud’s website does mention that they perform free cost comparisons. So, if you want to see how they stack up to the competition, you will need to get in contact with their customer service department by filling out the contact form or calling/emailing them directly.
Pricing At A Glance
|Pricing Model||Interchange Plus|
|Mobile Payment Rate||Unknown|
|Virtual Terminal Rate||Unknown|
|Payment Gateway Fee||N/A|
|Early Termination Fee||Unknown|
|PCI Compliance Fee||N/A|
|Equipment Lease Terms||N/A|
|Address Verification Service (AVS)||N/A|
|Account Setup Fee||None|
|Gateway Setup Fee||None|
PaymentCloud Contract & Terms
PaymentCloud does not publicly disclose its merchant application or contract terms & conditions.
In general, it can be said that contract terms can vary greatly depending on the nature of your business. Low-risk merchant accounts typically enjoy short term agreements such as month-to-month, while more long term contracts are typical of high-risk merchant accounts.
An early termination fee (ETF) may apply to either type of merchant account, so be sure to read the fine print on contracts. PaymentCloud claims to have no early termination fee (ETF). However, there have been several online reviews from previous and potential merchants saying ETFs do exist with this provider.
PaymentCloud Setup & Support
Every PaymentCloud account is assigned a dedicated account representative/manager that will walk the merchant through the entire process from beginning to end.
This representative will assist with the entire customer service experience from the start of the application process throughout the merchant processing relationship: equipment setup/integrations, industry/security updates, and any additional help or inquiries the merchant may have.
PaymentCloud Complaints, Ratings & Reviews
PaymentCloud has several positive reviews. We found a few consumer complaints on various websites, but they seem to be either isolated incidents or left by unconfirmed customers.
There is no BBB page, no Yelp page, and no space for reviews on their Facebook page – however, there is a Google Business profile with over 100 excellent reviews. No outstanding class-action lawsuits or FTC complaints filed against PaymentCloud could be found.
|4.7 Stars | 102 Reviews|
|Total Online Reviews||102 +31 = 133|
|Total Online Complaints||<10|