TransNational Payments Review

Rates and Fees
50/100
Truth in Advertising
80/100
Consumer Reviews
30/100
Customer Support
40/100
3.5

Best for

Small to mid-sized businesses in need of merchant accounts and payment processing services.

Specializes in

Merchant Services, Financial Transactions, Credit Card Processor, Point of Sale, Payment Gateway, Gift and Loyalty Programs, Payroll, payroll service, small business payroll, mobile payments, and payment processing

Pricing Summary

Setup Fee: $0

Monthly Fee: $10

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : Up To $500

Contract Terms:

3 Years
Visit TransNational Payments

Headquartered in Rosemont, IL, TransNational is an industry leader in innovative payment solutions and merchant services. Founded in 1999 to be an ethical and full disclosure option in the merchant services industry, TransNational has enjoyed strong growth over the past decade. Maintaining an A+ rating with the Better Business Bureau, TransNational is a five-time BBB Torch Award nominee for Marketplace Ethics. They’ve also been honored four years with the Chicago Tribune’s Top Workplace award. See Less

TransNational Payments Overview

 

Formerly known as “TransNational Bankcard,” TransNational Payments is a merchant account provider that primarily serves small to mid-sized businesses in the United States. Founded in 1999, the company is a reseller of Global Payments.

TransNational Payments, LLC is a registered ISO/MSP of Wells Fargo Bank N.A., Walnut Creek, California and HSBC Bank USA, National Association of Buffalo, New York, with corporate offices located at 9550 W. Higgins Road, 8th Floor, Rosemont, Illinois 60018. John Pitzaferro is the founder and CEO of TransNational Payments.

Quick Facts

Head Quarters

Rosemont, IL

Year Founded

1999

CEO

John Pitzaferro

Employees

159

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Accounting & Tax Prep
  • Bail Bonds
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Healthcare
  • Legal
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Pharmaceutical
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Telemedicine
  • Thrift Store
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Information
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

TransNational Payments Products & Services

 

Our services include credit card processing, debit card processing, gift card and loyalty programs, POS solutions, mobile credit card processing, Full Service Payroll, POS systems and online credit card processing.

TransNational Payments Payment Processing

  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • EBT Acceptance
  • Gift & Loyalty Program
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

TransNational Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

TransNational Payments Advertising & Sales

 
TransNational Payments appears to employ both inside and outside sales W-2 representatives to market its services, but a company representative has stated that TransNational does not employ independently contracted 1099 sales agents. We have located multiple TransNational Payments complaints describing nondisclosure of fees and terms by the company’s sales reps, specifically regarding the company’s termination fees. Merchants also report severe rate increases following initially offered “grace periods” and an in-person rate quote of 1.74% that is deceptively low. The TransNational website currently advertises interchange-plus pricing, which suggests that a tiered quote like 1.74% may no longer be possible through the company.

Although TransNational Payments does not engage in unethical advertising strategies in its official materials, there is certainly some cause for concern according to complaints about the company.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

TransNational Payments Pricing, Rates & Fees

 

According to various public complaints, the standard TransNational Payments contract is a three-year agreement through Global Payments with an early termination fee of $500 (in the first year) or $395 (after the first year), an annual fee of up to $95, and other associated fees. A typical Global Payments agreement also includes a monthly fee of $10, an annual maintenance fee of $299, and a non-cancellable equipment lease lasting 48 months.

A company representative has stated that TransNational exclusively offers interchange-plus pricing, but multiple merchant complaints mention a rate quote of 1.74%, which does not resemble a typical interchange-plus quote. It is also unclear at this time whether the company’s annual fee covers the cost of PCI compliance or the company charges a separate PCI Compliance fee.

In addition to its storefront payment processing services, TransNational Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway. However, pricing for these services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$10

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Up To $500

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Up To $95; $299 for Maintenance Fee

Monthly Minimum

Undisclosed

Statement Fee

TransNational Payments Contract & Terms

TransNational Payments appears to offer a three-year contract with an early termination fee of up to $500.

Contract Length

3 Years

Early Termination Fee

Up To $500

TransNational Payments Setup & Support

 

TransNational Payments offers phone and email customer support for business owners. There is no indication of how long it might take to get set up with services with this company.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

TransNational Payments Complaints, Ratings & Reviews

TransNational Payments (as TransNational Bankcard, L.L.C.) have been accredited with the Better Business Bureau since April 2005 and is currently showing a grade of “A+" with 19 complaints in the last 36 months. 7 of these complaints were related to the product or service, 11 had to do with Billing/Collections and 1 related to Guarantee/Warranty. TransNational Bankcard, L.L.C. resolved 5 complaints to the satisfaction of the merchant, while the remaining 14 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

Ratings

BBB

A+(19 complaints)

Google

N/A

Facebook

No Reviews yet

Yelp

2 Stars / 48 Reviews

Reviews

Total Online Reviews

170+

Total Online Complaints

30+

Lawsuits

None

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