Helcim Review

Rates and Fees
100/100
Truth in Advertising
100/100
Consumer Reviews
90/100
Customer Support
100/100
4.88

Best for

Small businesses

Specializes in

Online, retail, service industries

Pricing Summary

Setup Fee: $0

Monthly Fee: $20

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : $0

Contract Terms:

Month-to-month
Visit Helcim

Merchant services provider with over 7,000 merchants and offices in Canada and the US.

Helcim Overview

 

Helcim is a merchant services provider based out of Calgary, Alberta (Canada)  as well as having a Seattle, Washington office. They offer solutions for both US and Canadian merchants. Helcim believes that payments should be easy, affordable, smarter, and honest.

Helcim offers a diverse and customizable array of solutions to meet each merchants’ specific needs. From their signature card reader and app that can be used on virtually any computer/phone/tablet to their extensive eCommerce solutions, Helcim has payment processing options for most business environments.

This company does not directly advertise that they deal with high-risk merchants, and for this reason we do not recommend this provider for merchants in that category.

Quick Facts

Head Quarters

Calgary, Alberta, Canada and Seattle, Washington

Year Founded

2006

CEO

Nicolas Beique

Employees

150

Merchant Provider Risk Tolerance

What We Like

Exclusive interchange-plus processing rates

No long-term contracts or early termination fees

Extensive account fee disclosures

Excellent customer support

Processing costs decrease with business growth

Accepts international payments

What We Don't Like

Not suitable for high-risk industries

Includes a monthly fee

Industries Served

  • Accounting & Tax Prep
  • Automotive
  • Beauty & Wellness
  • Contractors
  • Food & Beverage
  • Healthcare
  • Professional Services
  • Online Sellers
  • Retailers
  • Software & Apps
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • High Volume
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Helcim Products & Services

 

Helcim specializes in finding solutions for the following industries: automotive, beauty & wellness, healthcare, contractors, food & beverage, retail, professional services, online sellers, software/app creators, and wholesalers. Their products & services includes the following:


  • Retail & Mobile: Helcim Card Reader, Point-of-Sale, Payments App, Customer Manager, Products & Inventory

  • Billing & Invoicing: Virtual Terminal, Invoicing, Card Vault, Recurring, Self-Service Portal

  • Ecommerce: Hosted Payment Pages, Online Store, Online Food Ordering, Helcim.js, Developer API, and Third Party Integrations


Unlike most merchant services providers, Helcim carries their own brand of card reader.  The compact reader is capable of processing credit and debit cards by swipe, chip/EMV, PIN entry, and tap/NFC. The reader’s POS app can be used on Windows, Mac, tablet, and smartphone. All transactions get synced with the Helcim cloud, so you can process payments in one location while viewing them in another. 

*Note: Helcim used to carry Ingenico and Poynt products, but if your account is boarded after June 1, 2020 those products will not be available for use any longer. The company only uses their name brand products after that date.

Helcim offers their own name brand eCommerce solutions.  Those come in the form of virtual terminals, payment gateways, developer APIs & javascript, third party integrations, and fully-hosted online stores for retail and online food ordering (if you do not have an existing website and you wish to build it yourself). 

Custom invoicing and automated billing for recurring payments are other features that Helcim offers their merchants. Customers of their merchants can also log into the customer portal to update their recurring payment methods/subscriptions. Additionally, merchants have access to Fraud Defender (a program that aims to reduce the risk of chargebacks) and the Customer Manager to manage their customer base.

Helcim Payment Processing

  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Customized Application Guidance
  • Debit Card Processing
  • EMV Processing
  • Mobile Card Reader
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Shopping Cart Provided
  • Signature Capture
  • Virtual Terminal

Helcim Billing & Invoicing

  • Billing Portal
  • Contact Database
  • Customizable Invoices
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing
  • Tax Calculator

Helcim Advertising & Sales

 
Helcim advertises a good amount of pricing on their website. They have a pricing calculator where you can enter your business industry, projected volumes, and other details to get a pricing estimation. The website itself is very informative, acting as a good marketing tool to get merchants interested in using their services. 

Helcim relies on in-house sales agents, known as Helcim Gurus, to obtain merchant accounts. No public complaints can be found regarding the Helcim Gurus exhibiting aggressive or deceptive selling tactics. So, it appears they do a good job monitoring & supervising their sales agents. Overall, this processor can be considered truthful and ethical in their business practices.

Truth in Marketing

Discloses All Important Terms

Most

Public Pricing Available

Yes

Helcim Pricing, Rates & Fees

 

Depending on industry and processing volume, the pricing for Helcim’s service will vary.  Helcim uses interchange plus pricing. They have a very helpful calculator on the website where you can choose your country, industry, anticipated monthly card volume, average transaction amount, etc.  The calculator will then give you rates for both in-person and keyed/online payments.  

For example, if you are a US merchant in the retail industry, processing $25k-$50k per month with an average transaction of $75:

-Card present rates will be: 2.02% + 7¢ (credit) and 1.09% + 7¢ (debit)

-Keyed/online rates will be: 2.46% + 20¢

Helcim claims “the more you process, the more you save” as their motto by offering volume-based processing discounts. The pricing will automatically update based on a three-month processing average. 

Aside from variable rates, there is a $20 monthly fee associated with Helcim.  This fee is waived for the first 6 months. This monthly fee is also waived if you do not process a payment within that month, which is ideal if your business is just getting started or is seasonal. There are no setup fees, cancellation fees, PCI, or bank deposit fees either. If you receive a chargeback, the fee is $15. However, Helcim will reimburse merchants that amount if they win the dispute.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Variable

Virtual Terminal Rate

Variable

Monthly Fee

$20

Payment Gateway Fee

N/A

Batch Fee

N/A

Early Termination Fee

$0

PCI Compliance Fee

$0

Equipment Lease Terms

$0

Address Verification Service (AVS)

N/A

Application Fee

$0

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

N/A

Monthly Minimum

N/A

Statement Fee

N/A

Helcim Contract & Terms

Helcim does not publicly disclose their merchant application or contract terms & conditions, though it is advertised on their website their services are month-to-month. 

There is no early termination or cancellation fees associated with Helcim, though you will need to give them a cancellation request with a proper amount of time to avoid additional charges.  

We always encourage merchants to read the fine print on all applications and contracts.

Contract Length

Month-to-month

Early Termination Fee

$0

Helcim Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • FAQ
  • Offshore Tech Support (After Hours)

Helcim Complaints, Ratings & Reviews

Overall, the reviews for Helcim are mostly positive. Numerous Facebook reviews mention top-notch customer service and transparency from Helcim. On the other hand, Google reviews rave about excellent tech support, upfront pricing, and Helcim’s quick responses to issues and questions.

The BBB gives Helcim an “A+” rating. There are zero reviews, and zero complaints. 

The positive reviews heavily outnumber the negative ones; and to be transparent, several of the negative reviews appear to be isolated incidents. In particular there were some about high-risk merchants not being able to get accounts. Helcim does not claim to specialize in high-risk industries, but the sales team did attempt to board the account, which can be considered a waste of time and a headache for those merchants that are complaining.

No outstanding class-action lawsuits or FTC complaints filed against Helcim could be found.


View Helcim Reviews here

Ratings

BBB

A+

Google

4.5/5 (135 reviews)

Facebook

4/5 (16 reviews)

Yelp

N/A

Reviews

Total Online Reviews

200+

Total Online Complaints

< 25

Lawsuits

0

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