Merchant services provider with over 7,000 merchants and offices in Canada and the US.
|Early Termination Fee||$0|
Helcim is a merchant services provider based out of Calgary, Alberta (Canada) as well as having a Seattle, Washington office. They offer solutions for both US and Canadian merchants. Helcim believes that payments should be easy, affordable, smarter, and honest.
Helcim offers a diverse and customizable array of solutions to meet each merchants’ specific needs. From their signature card reader and app that can be used on virtually any computer/phone/tablet to their extensive eCommerce solutions, Helcim has payment processing options for most business environments.
This company does not directly advertise that they deal with high-risk merchants, and for this reason we do not recommend this provider for merchants in that category.
Helcim Pros & Cons
Exclusive interchange-plus processing rates
No long-term contracts or early termination fees
Extensive account fee disclosures
Excellent customer support
Processing costs decrease with business growth
Accepts international payments
Not suitable for high-risk industries
Includes a monthly fee
Helcim Products & Services
Helcim specializes in finding solutions for the following industries: automotive, beauty & wellness, healthcare, contractors, food & beverage, retail, professional services, online sellers, software/app creators, and wholesalers. Their products & services includes the following:
- Retail & Mobile: Helcim Card Reader, Point-of-Sale, Payments App, Customer Manager, Products & Inventory
- Billing & Invoicing: Virtual Terminal, Invoicing, Card Vault, Recurring, Self-Service Portal
- Ecommerce: Hosted Payment Pages, Online Store, Online Food Ordering, Helcim.js, Developer API, and Third Party Integrations
Unlike most merchant services providers, Helcim carries their own brand of card reader. The compact reader is capable of processing credit and debit cards by swipe, chip/EMV, PIN entry, and tap/NFC. The reader’s POS app can be used on Windows, Mac, tablet, and smartphone. All transactions get synced with the Helcim cloud, so you can process payments in one location while viewing them in another.
*Note: Helcim used to carry Ingenico and Poynt products, but if your account is boarded after June 1, 2020 those products will not be available for use any longer. The company only uses their name brand products after that date.
Custom invoicing and automated billing for recurring payments are other features that Helcim offers their merchants. Customers of their merchants can also log into the customer portal to update their recurring payment methods/subscriptions. Additionally, merchants have access to Fraud Defender (a program that aims to reduce the risk of chargebacks) and the Customer Manager to manage their customer base.
Helcim Advertising & Sales
Helcim advertises a good amount of pricing on their website. They have a pricing calculator where you can enter your business industry, projected volumes, and other details to get a pricing estimation. The website itself is very informative, acting as a good marketing tool to get merchants interested in using their services.
Helcim relies on in-house sales agents, known as Helcim Gurus, to obtain merchant accounts. No public complaints can be found regarding the Helcim Gurus exhibiting aggressive or deceptive selling tactics. So, it appears they do a good job monitoring & supervising their sales agents. Overall, this processor can be considered truthful and ethical in their business practices.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Most|
|Public Pricing Available||Yes|
Helcim Pricing, Rates & Fees
Depending on industry and processing volume, the pricing for Helcim’s service will vary. Helcim uses interchange plus pricing. They have a very helpful calculator on the website where you can choose your country, industry, anticipated monthly card volume, average transaction amount, etc. The calculator will then give you rates for both in-person and keyed/online payments.
For example, if you are a US merchant in the retail industry, processing $25k-$50k per month with an average transaction of $75:
-Card present rates will be: 2.02% + 7¢ (credit) and 1.09% + 7¢ (debit)
-Keyed/online rates will be: 2.46% + 20¢
Helcim claims “the more you process, the more you save” as their motto by offering volume-based processing discounts. The pricing will automatically update based on a three-month processing average.
Aside from variable rates, there is a $20 monthly fee associated with Helcim. This fee is waived for the first 6 months. This monthly fee is also waived if you do not process a payment within that month, which is ideal if your business is just getting started or is seasonal. There are no setup fees, cancellation fees, PCI, or bank deposit fees either. If you receive a chargeback, the fee is $15. However, Helcim will reimburse merchants that amount if they win the dispute.
Pricing At A Glance
|Pricing Model||Interchange Plus|
|Mobile Payment Rate||Variable|
|Virtual Terminal Rate||Variable|
|Payment Gateway Fee||N/A|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||$0|
|Address Verification Service (AVS)||N/A|
|Account Setup Fee||$0|
|Gateway Setup Fee||$0|
Helcim Contract & Terms
Helcim does not publicly disclose their merchant application or contract terms & conditions, though it is advertised on their website their services are month-to-month.
There is no early termination or cancellation fees associated with Helcim, though you will need to give them a cancellation request with a proper amount of time to avoid additional charges.
We always encourage merchants to read the fine print on all applications and contracts.
Helcim Setup & Support
Since Helcim uses their own name brand products, and we can find nothing but positive reviews regarding customer service and tech support. Thus, we assume they do a good job training their merchants on how to setup and operate the equipment/software they provide.
Helcim has 24/7 email support, and merchant reviews state that the customer service is top-notch with quick response times. If you are more of the researching type, they also have a very informative website with a robust support center. The support center offers extensive document based assistance for merchants to assist with the setup process, troubleshoot issues, and get questions answered.
Customer Support Options
– Phone Support: 7 am to 7 pm MST at +1 (877) 643-5246
– Email: firstname.lastname@example.org
– Submit a ticket through the Payment App.
– Visit the Helcim Support Centre online or YouTube channel playlists below:
Helcim Complaints, Ratings & Reviews
Overall, the reviews for Helcim are mostly positive. Numerous Facebook reviews mention top-notch customer service and transparency from Helcim. On the other hand, Google reviews rave about excellent tech support, upfront pricing, and Helcim’s quick responses to issues and questions.
The BBB gives Helcim an “A+” rating. There are zero reviews, and zero complaints.
The positive reviews heavily outnumber the negative ones; and to be transparent, several of the negative reviews appear to be isolated incidents. In particular there were some about high-risk merchants not being able to get accounts. Helcim does not claim to specialize in high-risk industries, but the sales team did attempt to board the account, which can be considered a waste of time and a headache for those merchants that are complaining.
No outstanding class-action lawsuits or FTC complaints filed against Helcim could be found.
View Helcim Reviews here
|4.5/5 (135 reviews)|
|4/5 (16 reviews)|
|Total Online Reviews||200+|
|Total Online Complaints||< 25|