PrimePay offers personalized consultation, POS hardware equipment, and software setup solutions to businesses within various industries and of all sizes.
PrimePay's team of in-house representatives aids clients in choosing suitable POS systems and necessary hardware that fit each merchant's unique budget and needs.
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 2.69% + $0.19
Keyed-in Rate: 3.69% + $0.19
Early Termination Fee : Up To $495
PrimePay began operation in 1986 and does not list an acquiring bank on its official website. Originally operating as a merchant account provider that offers payroll, HR, and tax solutions to businesses, PrimePay has expanded into credit card processing. Certain benefits listed on the merchant service provider's website include no termination fees, no rate increases, transparent pricing, and no binding contracts.
PrimePay's website states that it currently serves hundreds of businesses, including clients within hospitality, e-commerce, dining, and brick-and-mortar retail. It addresses merchants' needs involving POS terminals & payment software, mobile technology, and e-commerce solutions.
As a privately-owned company, William J. Pellicano is listed as the company's CEO.
West Chester, PA
William J. Pellicano
Merchant Provider Risk Tolerance
PrimePay lists the following solutions on its website:
POS Software & Setup: PrimePay's team of in-house representatives will analyze your needs and budget to suggest a POS software and card processor that best suits your business. The merchant service provider also offers setup services to get your business up and running. Software and setup solutions are available for both brick-and-mortar businesses and e-commerce merchants.
Hardware Purchase & Setup: Whether you currently own hardware or are looking to purchase new equipment, PrimePay's website states that its team works with clients to properly set up POS systems and ensure optimal performance.
Payment Processing: PrimePay's merchant services ensure merchants can accept various forms of payment, including EMV chip cards, contactless, and e-commerce transactions. The company also guarantees clients the ability to process payments offline when necessary.
Customer Data Insights: PrimePay grants its clients access to sales & customer data to obtain better optics of performance and new potential growth opportunities. The merchant services provider also claims to offer merchants the ability to communicate with and reward loyal customers; however, no additional information is provided on its official website.
Discloses All Important Terms
Public Pricing Available
PrimePay mentions on its website that pricing information is transparent and fully disclosed to clients but may vary on a case-by-case basis depending on a merchant's specific needs and budget. Competitive rates are guaranteed. PrimePay also promises no termination fees, including early termination fees (ETF). The merchant services provider also promotes no increase in rates.
2.69% + $0.19
3.69% + $0.19
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
Up To $495
PCI Compliance Fee
$19.95 Per Month
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
PrimePay's official website clearly states that there is no annual contract or commitment for customers to adhere to. There are also no early termination fees.
Early Termination Fee
Up To $495
PrimePay is not a BBB-accredited business but carries an 'A+' rating. Overall, the company has maintained a BBB profile since 2013, and there are currently no customer reviews on its profile. Clients should note that PrimePay's BBB rating is primarily focused on its payroll, HR, and tax solution services rather than its merchant services.
Over the course of its 25-year operational record, the firm has accumulated 3 customer complaints. The complaints involved product/service related problems; however, PrimePay has successfully resolved all cases. A lack of customer complaints regarding PrimePay's merchant services indicates its in-house representatives provide adequate customer service and expertise.
3.6 Stars / 23 Reviews
3.9 Stars / Based on the opinion of 124 people
3 Stars / 2 Reviews
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks