Kotapay Review

Rates and Fees
85/100
Truth in Advertising
85/100
Consumer Reviews
95/100
Customer Support
85/100
4.5

Best for

eCommerce, high-risk businesses, retail, B2B, high volume transaction businesses.

Specializes in

Kotapay is a credit card processing company specializing in software solutions to processing issues. It mainly specialize in ACH processing, direct deposit, online processing, and secure handling of high-risk transactions. It also offers POS and terminal services.

Pricing Summary

Setup Fee: $0

Monthly Fee: Variable

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : $250

Contract Terms:

3 Years
Visit Kotapay

Kotapay was founded in 1993, as InterceptEFT, in Fargo, North Dakota. It services thousands of clients each year, and over 70,000 businesses use it as a processing solution. It employs 21 people. It primarily focuses on secure online transactions and ACH processing/direct deposit. In 2018, it was acquired by First International Bank & Trust and rebranded as kotapay.

Kotapay Overview

 

Kotapay is an older credit card processing company that focuses on secure online processing. It specializes in ACH processing, direct deposit, standard forms of card processing, and POS services and terminal services. its industry focus is on retail, e-commerce, and high volume stores. It also serves mom & pop style businesses and businesses on the smaller end.

its overall reputation is positive. It has almost no complaints available to be found, which is strange for a company with a history of about 27 years. It also has a noticeable lack of positive reviews. Considering there is not a list of complaints about frauds or scams, however, it's likely that kotapay does legitimate, quiet business, and no one has a reason to speak out about it--positively or negatively.

its pricing model isn't public, but a copy of one of its more generic contracts is available online. It seems to have reasonably standard rates, including a locked-in contract with an early termination fee of $250.

Quick Facts

Head Quarters

Fargo, North Dakota

Year Founded

1993

CEO

Stephen Stenehjem

Employees

21

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Moving Companies
  • Personal Service
  • Property Management
  • SAAS
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mom & Pop
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Kotapay Products & Services

 

Point 1: ACH Processing and Direct Deposit


Kotapay offers ACH Processing and direct deposit services. It integrates these services entirely into your business and makes it convenient for the merchant to use it. ACH is useful in a variety of different circumstances. Direct deposit can be utilized for all kinds of things, but many merchants use it for payroll, bonuses, or commissions. Direct deposit can also be used for tax purposes or business to business transactions.

Point 2: Credit/Debit Processing, Secure Transactions


Kotapay also offers traditional credit and debit card processing. These transactions, done securely, can be done through online means, a POS device, or a terminal. One time or recurring payments are both available as options. All of its technology and services are PCI compliant. Most of this is done through its payment portal.

Point 3: Software Solutions to Processing


Most of Kotapay's processing solutions are done through its software. It has a variety of different services and software that it offers to merchants. Most of these services are provided through its payment portal software, Jolokia, or its ACH transactions portal, BankEFT. It also has numerous other software useful for other financial purposes, such as ACH Bind or ACH Encrypt, which assist with marketing, file editing, file conversion, and general security purposes.

Kotapay Payment Processing

  • ACH Check Transactions
  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • POS Equipment

Kotapay Billing & Invoicing

  • Online Invoicing
  • Online Payments
  • Payment Processing

Kotapay Advertising & Sales

 
Kotapay appears to do the majority of its advertising and its sales through independent contractors. As kotapay doesn't seem to have many online complaints that are possible to locate, the thousands of merchants it services don't have a problem with this. Kotapay is a division of First International Bank & Trust and seems to do honest business most of the time. No outstanding complaints, cases of fraud, or declaration of scams are common on the internet. There are almost no negative reviews of kotpay.

its pricing isn't transparent, but it features a contract of an unspecified length with a $250 termination fee with a minimum upkeep fee of $25 a month. Several other various kinds of fees may also apply. Most of it seems clearly outlined on the form available.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Kotapay Pricing, Rates & Fees

 

Not every aspect of Kotapay's pricing is made clear, but a few things are available to the public. It has a contract that is of unspecified length, featuring a $250 early termination fee, a $25 minimum monthly fee, and other fees depending on what kind of services you receive from it. It also has costs based on chargebacks and other issues that a merchant can come into contact with. Some of its rates and additional fees appear to depend on what kind of business you are and what volume of transactions you process regularly.

Pricing at a Glance

Pricing Model

UnknownFlat Rate

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Virtual Terminal Rate

Variable

Monthly Fee

Variable

Payment Gateway Fee

Variable

Batch Fee

Variable

Early Termination Fee

$250

PCI Compliance Fee

Variable

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Variable

Annual Fee

Monthly Minimum

$25

Statement Fee

Kotapay Contract & Terms

Kotapay uses a multi-year contract of unspecified length with a $250 early termination fee, a minimum $25 monthly fee, and additional fees if you tack on extra services. It also has a chargeback fee of $15. The rest of its contract covers the type of business that the merchant has and the volume of business it processes. The specifics of that business defines the rates and terms after that.

Contract Length

3 Years

Early Termination Fee

$250

Kotapay Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Kotapay Complaints, Ratings & Reviews

Kotapay is unlike most credit card processing companies in that it has almost no negative cases against it. No instances of fraud, no notable complaints about fees or unauthorized charges, and virtually no cases of poor customer service. The one negative review online available is about rude customer support, but besides that, its record is spotless.

Kotapay has no current active lawsuits. its last name, InterceptEFT, had a case that it dealt with. It was a civil action lawsuit filed in June of 2016. It was from the Consumer Financial Protection Bureau. Still, a judge dismissed the charges as lacking evidence, stating the CFPB 'did not provide sufficient factual allegations to back up its conclusory statements.' 

Ratings

BBB

A+(0 complaints)

Google

N/A

Facebook

3 Stars / Based on the opinion of 2 people

Yelp

N/A

Reviews

Total Online Reviews

50+

Total Online Complaints

<10

Lawsuits

None

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