Guest Innovations Review

Rates and Fees
85/100
Truth in Advertising
90/100
Consumer Reviews
90/100
Customer Support
90/100
4.5

Best for

Restaurants seeking to improve the technological side of their business to streamline the whole process.

Specializes in

Providing tech options for restaurants of all sizes looking to improve their serving and inventory processing systems. They utilize browser-based software to reduce costs and help improve operational functionality.

Pricing Summary

Setup Fee: $299 (one-time remote training cost)

Monthly Fee: $69 (Per Month, Per License)

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $495+

Contract Terms:

3 Years
Visit Guest Innovations

Paul Katch is listed as the company CEO.

Guest Innovations was founded in 2014.

It is based out of Sacramento, CA.

Guest Innovations Overview

 

Guest Innovations was founded in 2014 with a laser focus on improving the restaurant industry. They developed the first browser-based front-of-house management system and never looked back.

Now they are partnered with Rezku and have helped develop and promote a series of products to increase efficiency in a wide variety of food industry settings. From front to back, they have products that increase revenue and decrease waste.

They have worked hard to hone their craft and provide the best possible service. This shows through with the fact that there are no complaints, despite having a Better Business Bureau profile.

Quick Facts

Head Quarters

Sacramento, California

Year Founded

2012

CEO

Paul Katsch

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Guest Innovations Products & Services

 

Hardware and Software

Guest Innovations provides their clients with a wide variety of Rezku products. From full registers to digital menus, they offer merchants a custom-fit way to interact with their customers.

They also offer add-ons to customize the setup. This allows different types of restaurants to find their needs, address them, and improve their business.

In addition, they offer several back-office options to help managers interact with inventory, employee needs, and business expenses.

Value-Added Services

Through their partnership with Rezku, Guest Innovations is able to offer a list of extra services to their merchant customers.

Gift card and loyalty card programs help restaurants bring in new customers, build brand awareness, and keep customers coming back.

Back office inventory and employee management help managers streamline the work environment. This includes real-time labor tracking and time clock management.

Supported Payment Types and Services

While credit card type will ultimately be dictated by the processing company a merchant chooses to work with, the hardware and software provided by Guest Innovations have the capability to accept all types of payments.

They have the technological capabilities to accept credit cards by swipe, tap and insert. Rezku registers can also accept cash and checks.

Guest Innovations Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Contactless NFC
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Virtual Terminal

Guest Innovations Billing & Invoicing

  • Contact Database
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Guest Innovations Advertising & Sales

 
It appears Guest Innovations keeps their marketing team in-house. There are no complaints or indications that anything is farmed out.

There are partnerships with other companies listed on their website. These companies could potentially use different marketing tactics. A couple of the partner companies have been known to use unethical sales tactics. While this is not directly linked to Guest Innovations, it can cast a shadow on their current strategies.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Guest Innovations Pricing, Rates & Fees

 

Gathering information from the multiple layers of sites and pages can be challenging. Some of the information appears to hide behind getting a custom quote, but there is at least a base.

It appears each terminal comes at a $69/month cost. There are no set lease terms and restaurants can stay on a month-to-month rental, but there are financial incentives to sign year-long contracts. With a yearlong contract, the merchant saves $10/month.

In addition to the monthly rental rates, there are multiple layers of fees. The good news is most of those fees appear to be optional. The bad news is without those fees many of the value-added services are not available.

There may be discounts for merchants renting more terminals and registers. On the Rezku website, there is an Enterprise option that states a quote is needed to get any numbers.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

$69 (Per Month, Per License)

Payment Gateway Fee

Batch Fee

Early Termination Fee

$495+

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$299 (one-time remote training cost)

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

Guest Innovations Contract & Terms

As stated above, contracts appear to be month-to-month equipment leases, with the option to sign on for longer terms for discounts.

Contract Length

3 Years

Early Termination Fee

$495+

Guest Innovations Setup & Support

 

As usual, the setup for POS systems is mainly dictated by the delivery time. Depending on what service and delivery options are chosen, a merchant can have their machines anywhere from 1-10 days from their order.

Software typically comes preloaded on each register and terminal, meaning once the system is booted up, they are up and running.

The tech support appears to be the industry standard phone and email. There is no indication, either on the website or in reviews, that there are any further forms of support to be found in a merchant-only account.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Guest Innovations Complaints, Ratings & Reviews

BBB Rating

A+

Guest Innovations has a profile with the Better Business Bureau, but it is not accredited. There are no complaints or reviews, despite their time in business.

Other Online Reviews

There are no other online reviews or complaints to be found that directly link to Guest Innovations. Conversely, there are hundreds of public complaints about several of their partners. Vantiv in particular has had 221 complaints in the past three years and a 1/5 star rating from 17 reviews on the Better Business Bureau website.

Ratings

BBB

A+ but is not BBB Accredited. (0 Reviews; 0 Complaints)

Google

5 Stars / 2 Reviews

Facebook

No Reviews

Yelp

No Reviews

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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