Certified Payment Processing Review

Rates and Fees
70/100
Truth in Advertising
70/100
Consumer Reviews
50/100
Customer Support
60/100
3

Best for

Mom and pop, e-commerce, high volume, retail, small businesses.

Specializes in

Certified Payment Processing was a merchant account provider specializing in POS equipment leasing, contactless payment, check processing, gift cards, and more.

Pricing Summary

Setup Fee: $0

Monthly Fee: Variable

Swipe Rate: Variable

Keyed-in Rate: Variable

Early Termination Fee : $495-$595

Contract Terms:

3 Years
Visit Certified Payment Processing

Certified Payment Processing was a merchant account provider founded in 1991 by Andrew Frankel. It processed billions in payments each year, had over two hundred employees, and generally serviced e-commerce businesses and small, local mom and pop stores.

Certified Payment Processing Overview

 

Certified Payment Processing was founded in 1991 by Andrew Frankel and primarily serviced online businesses and small mom and pop stores, and retail businesses. Its pricing model was generally thought of to be a tiered pricing model, though sometimes its rates varied due to the modified contract it used and gave to merchants. Certified Payment Processing’s website is no longer up, and the affiliated companies that share the same address seem to have moved their efforts towards Cypress Bay Solutions. Many merchants made complaints about Certified Payment Processing and complained of hidden or misrepresented fees. Its reputation was on the negative side. 

Quick Facts

Head Quarters

Carrollton, TX

Year Founded

1991

CEO

Andrew Frankel

Employees

200

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Personal Service
  • SAAS
  • SEO & SEM Services
  • Thrift Store

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Retail / Card Present
  • Small Business
  • Wholesale

Certified Payment Processing Products & Services

 

Point 1: Full-Service Payment Processing


Certified Payment Processing offered different solutions to processing debit and credit cards. It branded itself as a ‘full-service’ solution to payment processing. It did this by allowing merchants to accept debit cards and credit cards and a myriad of other services such as online payments attached to a payment gateway. With its other services like POS equipment and the processing of checks and gift cards, Certified Payment Processing attempted to be a one-stop-shop for payment processing while it was active.

Point 2: POS Terminals, Peripherals


Certified Payment Processing utilized several different POS equipment to enable the merchants that used it to accept debit and credit cards in person. This includes all-in-one terminals, card-readers, mobile apps and Bluetooth card readers attached to smartphones, and more. Generally, merchant account providers do this to allow merchants to accept payments in as many ways as possible. Certified Payment Processing’s POS system is very run-of-the-mill and not particularly special.

Point 3: Gift Cards, Checks, Contactless Payments


CPP also allowed merchants to take and create gift cards for their restaurant or business, process checks, and make contactless payments. This can be helpful for merchants depending on what kind of business they do. Still, contactless payments are becoming more and more popular, with some businesses relying on them these days to process most of their payments.

Certified Payment Processing Payment Processing

  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • Gift & Loyalty Program
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing

Certified Payment Processing Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Certified Payment Processing Advertising & Sales

 
CPP appears to have used telemarketing and independent sales agents to market and sell its services. Many merchant account providers do this, but it often has the downside of a disconnected and individual sales force that often make mistakes and offer different rates to inquiring merchants. There have been numerous complaints about the nondisclosure of essential contract terms and misrepresentation of fees and rates because of this.

There does not appear to be official deceptive advertising, and most of its attempts seem honest, but CPP still has negative marks on its practices in sales and advertising because of its choices on how it goes about doing that. CPP is an ISO of Fifth Third Bank in Cincinnati, Ohio, and Wells Fargo Bank of Walnut Creek, California.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Certified Payment Processing Pricing, Rates & Fees

 

The fees and pricing are not all available when it comes to what CPP offers. CPP uses a modified version of a First American Payment Systems contract. While it is known that they used a tiered-pricing system, it also utilizes a very high termination fee that can sometimes hit as hard as $500-700. Other standard fees also apply, like a $25 monthly minimum fee, a $124.75 PCI compliance fee, and a $99 annual fee.

The specific rates for swipes, keyed-in, or other kinds of card acceptance aren't disclosed.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

Variable

Keyed-in Rate

Variable

Mobile Payment Rate

Virtual Terminal Rate

Variable

Monthly Fee

Variable

Payment Gateway Fee

Variable

Batch Fee

Variable

Early Termination Fee

$495-$595

PCI Compliance Fee

$124.75

Equipment Lease Terms

Non-Cancellable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$95

Monthly Minimum

$25

Statement Fee

Certified Payment Processing Contract & Terms

Certified Payment Processing uses a modified First American Payment Systems contract. This agreement tends to be around three years in length and notably has a very high early termination fee. Many merchants complain that the terms of the contract feel underwhelming and are being overcharged for subpar services. These complaints are numerous, and complaints about the early termination fee or confusion about the automatic renewal of the contract. 

Contract Length

3 Years

Early Termination Fee

$495-$595

Certified Payment Processing Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Certified Payment Processing Complaints, Ratings & Reviews

CPP has been the subject of an overwhelming number of complaints from many, many different merchants and customers. BBB alone has over 70 complaints registered, and even though some of them have been resolved (16), many remain unresolved, and some merchants are still angry and feel as if the company has scammed them.

CPP doesn’t seem to have been involved in any lawsuits as far as official records are concerned. BBB has them rated at 1 star with two reviews, and Indeed at 2.5 stars with 63 reviews. 

Ratings

BBB

A+(16 complaints)

Google

N/A

Facebook

None

Yelp

N/A

Reviews

Total Online Reviews

100+

Total Online Complaints

70+

Lawsuits

None

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