Best for
Standard or low-risk is small to medium-sized businesses seeking a merchant account offering transparent pricing and no early termination fees.
Specializes in
Capital Merchant Solutions specializes in providing transparent pricing and great customer service.
Pricing Summary
Setup Fee: $0
Monthly Fee: $20 Per Month or $35 Per Month
Swipe Rate: 4.95% + $0.35 or Interchange Plus
Keyed-in Rate: 4.95% + $0.35 or Interchange Plus
Early Termination Fee : $500 (Only for High Risk Merchants)
Contract Terms:
Capital Merchant Solutions was founded in 1997. Since its inception, the company has used several different websites and different names to target different audiences and market its product.
Evolved to offer more transparency in their pricing model and better contracts with better terms.
Capital Merchant Solutions has been in business since 1997. The company uses different names and websites to market its merchant account services to different audiences. Some of their different websites have included: dowcommerce.com, holyprocessing.com, processaway.com, and ratecheckup.com.
Their current website and the one that seems to be the main website is takecardstoday.com.
Capital Merchant Solutions claims to have served over 25,000 businesses in its twenty-five years of business. There are some complaints about the company online, but for such a large volume merchant account provider the complaint ratio is lower than average.
At this time, the company offers pay-as-you-go plans as well as a three-year contract. High risk merchants are not qualified for the pay-as-you-go plan and also have a $500 early termination fee tacked onto their contract.
Despite some of the drawbacks for the high risk merchant, Capital Merchant Solutions does offer a transparent pricing model, although pricing for the pay-as-you-go plan is higher than is standard in the industry.
The company is headquartered in Bloomington, Illinois. Chris Nelson is listed as the CEO and Russ Link is the president and co-founder.
Head Quarters
Bloomington, Illinois
Year Founded
2000
CEO
Chris Nelson
Employees
20
Merchant Provider Risk Tolerance
Hardware and Software
Capital Merchant Solutions process all cashless transactions whether in-store, online or on the phone. They will also provide a free credit card reader. The customer can choose from a selection of brands on their website.
If a business desires a wireless terminal, there is an additional fee.
They also provide payment gateways, mobile payment processing, wireless processing, and physical equipment such as a POS system.
Value-Added Services
No specific value-added services were highlighted on the website.
Supported Payment Types and Services
Capital Merchant Solutions accepts all major credit and debit cards including:
Visa
Mastercard
Discover
American Express
Mobile and online payment is accepted as well as check processing.
Discloses All Important Terms
No
Public Pricing Available
Yes
Capital Merchant Solutions offers four different payment structures. They are as follows:
The Pay-As-You-Go-Plan: Per transaction fee of 4.95% plus $0.35. No monthly fees.
The Retail Plan: Per transaction fee of 0.15% plus $0.25. $20 monthly fee.
The e-Commerce Plan: Per transaction fee of 0.20% and $0.25. $35 monthly fee.
The Mobile Plan: Per transaction fee of 0.20% and $0.35. $35 monthly fee.
In addition, the company charges $20 per month for the wireless terminal if desired.
The company also charges a monthly fee of $34.94 which includes PCI Compliance costs.
The interchange rates for the pay-as-you-go plan are not competitive with other pay-as-you-go models such as Square. Businesses that choose this pricing structure will be paying much more than they need to.
Pricing Model
Interchange PlusFlat Rate
Swiped Rate
4.95% + $0.35 or Interchange Plus
Keyed-in Rate
4.95% + $0.35 or Interchange Plus
Mobile Payment Rate
Interchange + $0.20% + $0.35
Virtual Terminal Rate
Interchange + $0.20% + $0.25
Monthly Fee
$20 Per Month or $35 Per Month
Payment Gateway Fee
Undisclosed
Batch Fee
Undisclosed
Early Termination Fee
$500 (Only for High Risk Merchants)
PCI Compliance Fee
$0
Equipment Lease Terms
N/A
Address Verification Service (AVS)
Application Fee
Account Setup Fee
$0
Gateway Setup Fee
Annual Fee
Monthly Minimum
Undisclosed
Statement Fee
Undisclosed
Capital Merchant Solutions offers a no-contract pay-as-you-go model or a three-year contract with no early termination fee for businesses considered standard or low risk. High risk businesses are on the hook for a $500 early termination fee.
Contract Length
Month-to-month3 Years
Early Termination Fee
$500 (Only for High Risk Merchants)
Capital Merchant Solutions offers 24/7 support and a dedicated email address on its website.
The company appears to promptly address any online complaints made by customers, most of which are resolved to the customer’s satisfaction.
BBB Rating
Capital Merchant Solutions has had an accredited Better Business Bureau account since 2004. The company is currently receiving an A+ rating.
In the past three years, they have had only one customer complaint and it was resolved to the satisfaction of the customer.
The amount of complaints and negative reviews the company has is typical for the size of the business.
Other Online Reviews
The company has had some complaints in the past of being a ripoff or a scam. However, some of these complaints seem to be tied to a particular sales agent who misrepresented some of the contract terms. Most of these issues have since been resolved.
The amount of online complaints is lower than average for a business of its size and scope.
BBB
A+ and has been Accredited since 2004. (0 Reviews; 0 Complaints)
4.3 Stars . 12 Reviews
No Recommendations Yet
Yelp
2 Stars / 4 Reviews
Total Online Reviews
50+
Total Online Complaints
10+
Lawsuits
None
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks