Altiras Advisors Review

Rates and Fees
50/100
Truth in Advertising
50/100
Consumer Reviews
40/100
Customer Support
60/100
3

Best for

Businesses in need of simple and effective merchant processing services.

Specializes in

Altiras goes beyond standard payment processing by managing your business growth conversion for your company’s maximum profit. With over 20 years of experience, Altiras has created a unique and effective approach to payment processing that simplifies the payment process to keep your focus solely on running your business. Handling all the strenuous details for you, your focus will be free to remain on your business growth.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: Interchange + 0.25% +$0.10

Keyed-in Rate: Interchange + 0.25% +$0.10

Early Termination Fee : $495

Contract Terms:

3 Years
Visit Altiras Advisors

Altiras headquarters is located in Carrollton, Texas.

Founded in 1998, the company offers over 20 years of experience.

Co-founder Tony Norrie is listed as the CEO of Altiras.

Altiras Advisors Overview

 

There are varying reports of when the company was founded. Their website says 1998, but the Better Business Bureau lists them as being founded in 2015. Regardless of their institution they still have Tony Norrie at the helm and he has an unsavory reputation that is evident in the number of complaints about Altiras Advisors as well as the previous companies he managed.

The company itself appears to be attempting to cover some of the business practices with a go green initiative. Somehow they think helping you go green will hide their shady business practices.

They have amassed quite a few complaints during their years in business, including several over the past three years that were settled to the merchant’s dissatisfaction.

Altiras Advisors looks to be a reseller of merchant accounts who partners with various companies and farms out services as needed.

Quick Facts

Head Quarters

Carrollton, Texas

Year Founded

2015

CEO

Tony Norrie

Employees

25

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Thrift Store
  • Travel

Business Types Served

  • B2B
  • International
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business

Altiras Advisors Products & Services

 

Hardware and Software

Altiras Advisors offers a range of terminals and registers, all fully integrated with their 1stPay POS system.

Their POS system is also available to install on your terminals and existing hardware.

They also offer eCommerce software to facilitate web sales, whether a branch of your brick and mortar store or a fully digital service.

Value-Added Services

They don’t seem to offer the typical services. Instead, they offer green initiative services, including a solar program, a landscaping program, and a paperless option, all targeting specific industries.

The website states that each merchant will have a one-on-one advisor who will remain with them through the whole of their contract term. They advertise this as a service benefit that helps build a personal relationship with the company rep and lets you know that someone inside the company is working specifically for you.

Supported Payment Types and Services

Visa
Mastercard
Discover
American Express
Apple Pay
EMV
Debit Card

Altiras Advisors Payment Processing

  • ACH Check Transactions
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Shopping Cart Integration
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

Altiras Advisors Billing & Invoicing

  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Altiras Advisors Advertising & Sales

 
Altiras Advisors works with in-house sales reps. Despite the multiple complaints filed against them, none seem to revolve around dishonest sales procedures.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Altiras Advisors Pricing, Rates & Fees

 

They state they offer to pass through rates that prevent you from having to deal with hidden fees. This does not mean there aren’t fees. It just means you need to pay close attention to the contract you sign and what fees are listed there.

Several complaints reference a $495 early termination fee.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

Interchange + 0.25% +$0.10

Keyed-in Rate

Interchange + 0.25% +$0.10

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$495

PCI Compliance Fee

$120 Per Year

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Altiras Advisors Contract & Terms

There are no mentions of the contracts offered on their website, but searches around the internet seem to point to the contracts being on the long side. Also, there are references in the many complaints about non-cancelable equipment leases. There are also mentions of hidden fees, even though the literature on the website states there are no hidden fees.

The no hidden fees claim may be a special perk offered in certain circumstances, or it may be bypassed by the fine print on the contract.

Just remember to review the contract and understand any merchant has the right to negotiate the terms of the contract.

Contract Length

3 Years

Early Termination Fee

$495

Altiras Advisors Setup & Support

 

They make claims for quick approval, a simple setup, and next-day funding. Beyond this single sentence buried on their website, there is no other information on the speed with which a merchant could expect to be up and running.

Customer support appears to be a form on the website or a phone number. They do offer an email in their contact form, but it does not look like it directs to the support team.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Altiras Advisors Complaints, Ratings & Reviews

BBB Rating

Altiras Advisors does have a Better Business Bureau profile, however, it is unclear what their rating is. The profile is in the process of being updated, which hides all complaints from public view.

Based on other reviews around the internet, it is evident that the company has many complaints on the Better Business Bureau website and this is most likely a ploy by the company to prevent consumers from being able to access customer complaints.

Other Online Reviews

There are several dozen complaints to be found outside of the Better Business Bureau. They paint a very poor picture of the company.

Most of the negative reviews revolve around hidden fees, high prices, and non-cancelable equipment leases. There are also several reviews that talk about it being impossible to get away from Altiras Advisors once the contract is signed.

Ratings

BBB

A+ and has been Accredited since 2018. (6 Reviews; 3 Complaints)

Google

4.6 Stars / 175 Reviews

Facebook

No Reviews

Yelp

No Reviews

Reviews

Total Online Reviews

250+

Total Online Complaints

20+

Lawsuits

None

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