Businesses in need of simple and effective merchant processing services.
Altiras goes beyond standard payment processing by managing your business growth conversion for your company’s maximum profit. With over 20 years of experience, Altiras has created a unique and effective approach to payment processing that simplifies the payment process to keep your focus solely on running your business. Handling all the strenuous details for you, your focus will be free to remain on your business growth.
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: Interchange + 0.25% +$0.10
Keyed-in Rate: Interchange + 0.25% +$0.10
Early Termination Fee : $495
Altiras headquarters is located in Carrollton, Texas.
Founded in 1998, the company offers over 20 years of experience.
Co-founder Tony Norrie is listed as the CEO of Altiras.
There are varying reports of when the company was founded. Their website says 1998, but the Better Business Bureau lists them as being founded in 2015. Regardless of their institution they still have Tony Norrie at the helm and he has an unsavory reputation that is evident in the number of complaints about Altiras Advisors as well as the previous companies he managed.
The company itself appears to be attempting to cover some of the business practices with a go green initiative. Somehow they think helping you go green will hide their shady business practices.
They have amassed quite a few complaints during their years in business, including several over the past three years that were settled to the merchant’s dissatisfaction.
Altiras Advisors looks to be a reseller of merchant accounts who partners with various companies and farms out services as needed.
Merchant Provider Risk Tolerance
Hardware and Software
Altiras Advisors offers a range of terminals and registers, all fully integrated with their 1stPay POS system.
Their POS system is also available to install on your terminals and existing hardware.
They also offer eCommerce software to facilitate web sales, whether a branch of your brick and mortar store or a fully digital service.
They don’t seem to offer the typical services. Instead, they offer green initiative services, including a solar program, a landscaping program, and a paperless option, all targeting specific industries.
The website states that each merchant will have a one-on-one advisor who will remain with them through the whole of their contract term. They advertise this as a service benefit that helps build a personal relationship with the company rep and lets you know that someone inside the company is working specifically for you.
Supported Payment Types and Services
Discloses All Important Terms
Public Pricing Available
They state they offer to pass through rates that prevent you from having to deal with hidden fees. This does not mean there aren’t fees. It just means you need to pay close attention to the contract you sign and what fees are listed there.
Several complaints reference a $495 early termination fee.
Interchange PlusTiered Pricing
Interchange + 0.25% +$0.10
Interchange + 0.25% +$0.10
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
$120 Per Year
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
There are no mentions of the contracts offered on their website, but searches around the internet seem to point to the contracts being on the long side. Also, there are references in the many complaints about non-cancelable equipment leases. There are also mentions of hidden fees, even though the literature on the website states there are no hidden fees.
The no hidden fees claim may be a special perk offered in certain circumstances, or it may be bypassed by the fine print on the contract.
Just remember to review the contract and understand any merchant has the right to negotiate the terms of the contract.
Early Termination Fee
They make claims for quick approval, a simple setup, and next-day funding. Beyond this single sentence buried on their website, there is no other information on the speed with which a merchant could expect to be up and running.
Customer support appears to be a form on the website or a phone number. They do offer an email in their contact form, but it does not look like it directs to the support team.
Altiras Advisors does have a Better Business Bureau profile, however, it is unclear what their rating is. The profile is in the process of being updated, which hides all complaints from public view.
Based on other reviews around the internet, it is evident that the company has many complaints on the Better Business Bureau website and this is most likely a ploy by the company to prevent consumers from being able to access customer complaints.
Other Online Reviews
There are several dozen complaints to be found outside of the Better Business Bureau. They paint a very poor picture of the company.
Most of the negative reviews revolve around hidden fees, high prices, and non-cancelable equipment leases. There are also several reviews that talk about it being impossible to get away from Altiras Advisors once the contract is signed.
A+ and has been Accredited since 2018. (6 Reviews; 3 Complaints)
4.6 Stars / 175 Reviews
Total Online Reviews
Total Online Complaints
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks