Payment Depot Review

Rates and Fees
90/100
Truth in Advertising
100/100
Consumer Reviews
90/100
Customer Support
100/100
4.75

Best for

Small and midsize businesses

Specializes in

Retail, restaurant, B2B, mobile, eCommerce, medical, legal, accounting, professional services

Pricing Summary

Setup Fee: $0

Monthly Fee: $49+

Swipe Rate: $0.05 - $0.15

Keyed-in Rate: $0.05 - $0.15

Early Termination Fee : None

Contract Terms:

Month-to-month 1 Year
Visit Payment Depot

Full service merchant provider founded in 2013 in Orange, CA.

Payment Depot Overview

 

Payment Depot was created by a team of entrepreneurs and payment experts whose motto is to bring integrity to the processing industry via transparency and honesty with their merchants. This processor is an ISO under both TSYS and First Data / Fiserv. 

Payment Depot has a wholesale-style pricing structure that we rarely see with other processors: merchants pay a membership fee to have access to wholesale interchange processing rates with no added costs. Many online reviews rave about the unbeatable rates and customer service.

Small and midsize businesses will benefit from this pricing structure.  However, this structure may be considered too expensive for businesses with low monthly processing volumes (>$10,000/month).  Payment Depot also does not deal with international or high-risk merchants.

They advertise transparent pricing right on their website and promise their merchants will be satisfied with a 90 day money back guarantee to back that up.

Quick Facts

Head Quarters

Orange, CA

Year Founded

2013

CEO

Danny Choi

Employees

180

Merchant Provider Risk Tolerance

What We Like

Transparent membership pricing

True month-to-month billing

No application or setup fees

Free gateway & virtual terminal

Next-day funding available

Good customer support

Very few public complaints

What We Don't Like

US-based merchants only

Not suited for high-risk merchants

Not suited for very low-volume merchants

Industries Served

  • Accounting & Tax Prep
  • Airlines
  • CBD & Hemp
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Credit Repair
  • Dating
  • Debt Consolidation
  • E-Cigarettes / Vape
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hosting
  • Hunting & Outdoor Equipment
  • Legal
  • Marketing Agency
  • Medical
  • Moving Companies
  • Personal Service
  • Pharmaceutical
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Smoking Accessories
  • Sports Betting Advice
  • Telemedicine
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • B2B
  • Discount Buying Club
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Tech Support

Payment Depot Products & Services

 

Payment Depot merchants can choose from an extensive amount of equipment that provides solutions for diverse business needs such as mobile, POS, smart & standard terminals. They offer products from the following brands: Authorize.net, Clover, Dejavoo, First Data, Ingenico, Pax, Poynt, SwipeSimple, and Vital. 

Payment Depot partners with Authorize.net to offer eCommerce solutions for merchants in the form of payment gateways and integrations. They also partner with another gateway called PayTrace that they use for B2B businesses in order to get those merchants level II and level III data processing rates, which are lower rates that B2B companies can qualify for.

Payment Depot claims to specialize in providing products and services in the following industries: auto shops, B2B businesses, hair/beauty salons, healthcare, pet groomers, restaurants/bars, retail, and other service providers (electricians, contractors, etc.)

Payment Depot also offers a business funding program. Qualifying merchants can receive up to $500,000 for their businesses while enjoying competitive rates for as long as 18 months. Beyond this, there is not much more information on the website.

Payment Depot Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EBT Acceptance
  • EMV Processing
  • Mobile Card Reader
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration
  • Signature Capture
  • Virtual Terminal

Payment Depot Billing & Invoicing

  • Billing Portal
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Payment Depot Advertising & Sales

 
Payment Depot does advertise a good amount of their pricing on their website, which is not typical for the merchant services industry. The website is simple, but informative, acting as a good marketing tool to get merchants interested in using their services. Additionally, there are video testimonials from business owners that use Payment Depot.  

Payment Depot relies on in-house sales agents to obtain merchant accounts. No public complaints can be found regarding the agents exhibiting aggressive or deceptive selling tactics. So, it appears they do a good job monitoring & supervising their sales agents. Overall, this processor can be considered truthful and ethical in their business practices.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

Payment Depot Pricing, Rates & Fees

 

Payment Depot, similar to companies like Fattmerchant, has membership pricing structures. Membership packages are available on an annual or monthly fee basis.  Merchants pay the membership fee plus a flat rate transaction fee in addition to the wholesale price of interchange. See below the membership pricing on the monthly basis:

 

Basic Membership: 

-Businesses processing up to $25k/month

-$49/month + 15¢ per transaction + interchange

 

Most Popular Membership: 

-Businesses processing up to $75k/month

-$79/month + 10¢ per transaction + interchange

-Free basic terminal

 

Premier Membership:

-Businesses processing up to $150k/month

-$99/month + 7¢ per transaction + interchange

-Free smart terminal or free premium gateway

-Breach protection

 

Unlimited Membership:

-Businesses that want unlimited processing amount

-$199/month + 5¢ per transaction + interchange

-Free Clover Mini

-Free premium gateway

-Dedicated account manager

-Breach protection

 

**Note: the website says that restaurants and bars receive special pricing: 5¢ per transaction regardless of membership package.

If your business has very low processing volumes, this processor may not be your best option: you may not process enough to offset the cost of the membership fee.

Another bonus is that Payment Depot claims to have no hidden fees and no cancellation fees.  

If you do wish to cancel your service, the company’s satisfaction guarantee offers to refund annual fees completely within 90 days from the account approval day.  Beyond the 90 days, they issue partial refunds at the prorated monthly price. Interchange and transactional fees are non-refundable. If you received free equipment, you must ship equipment back in good working condition: merchants are responsible for shipping costs and all returned equipment is subject to a 20% restocking fee. If you wish to keep this equipment a $299 charge will be enforced for the value of the terminal.  

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

$0.05 - $0.15

Keyed-in Rate

$0.05 - $0.15

Mobile Payment Rate

Interchange + $0.05 - $0.15

Virtual Terminal Rate

Interchange + $0.05 - $0.15

Monthly Fee

$49+

Payment Gateway Fee

$0

Batch Fee

N/A

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

None

Address Verification Service (AVS)

N/A

Application Fee

$0

Account Setup Fee

$0

Gateway Setup Fee

$0

Annual Fee

Variable

Monthly Minimum

None

Statement Fee

$0

Payment Depot Contract & Terms

Payment Depot does not publicly disclose their merchant application or contract terms & conditions, though it is advertised on their website they have month-to-month as well as annual contracts. 

There is no early termination fee with Payment Depot.  As described in the pricing and fees section, they have a 90 money back guarantee as well as prorated partial refunds for annual contracts if merchants choose to cancel their service with Payment Depot. All of this should be very appealing to merchants considering using their services.

We always encourage merchants to read the fine print on all applications and contracts.

Contract Length

Month-to-month1 Year

Early Termination Fee

None

Payment Depot Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • FAQ

Payment Depot Complaints, Ratings & Reviews

Overall, the reviews for Payment Depot are very positive. On Facebook alone there are over 470 perfect ratings, most of which claim merchants experience top-notch customer service. Several reviews claim that Payment Depot representatives are always helpful and quick to respond and find solutions. Merchants love that when they call, a real person answers the phone, not a recording. There are a few negative reviews, but they appear to be isolated incidents. 

The BBB gives Payment Depot an “A+” rating. There is one complaint but it appears the complaint is about Payment Depot’s processor, First Data, and not Payment Depot directly closing an account due to policy violation. Yelp reviews of this company are very mixed-- we must state there are only 9 reviews total. Half of the reviews are extremely positive raving about fair rates and customer service. The other half of reviews mention hidden fees and selling of merchant information. 

No outstanding class-action lawsuits or FTC complaints filed against Payment Depot could be found.

Ratings

BBB

A+

Google

4.3/5 (17 reviews)

Facebook

4.9/5 (539 reviews)

Yelp

4.5/5 (9 reviews)

Reviews

Total Online Reviews

600+

Total Online Complaints

< 25

Lawsuits

0

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