Merchant Management Group Review

Rates and Fees
90/100
Truth in Advertising
95/100
Consumer Reviews
100/100
Customer Support
95/100
5

Best for

Food industry businesses looking for an upgrade in terminals and equipment.

Specializes in

Providing a multi-layered register and terminal helps to streamline the payment process in all businesses, but especially restaurants of all shapes and sizes. They work exclusively with Clover to provide a quick and easy technical side to the restaurant business.

Pricing Summary

Setup Fee: Undisclosed

Monthly Fee: Undisclosed

Swipe Rate: 2.69% + $0.19

Keyed-in Rate: 3.69% + $0.19

Early Termination Fee : Up to $495

Contract Terms:

3 Years
Visit Merchant Management Group

Rodney Friend is the CEO and founder of the company.

Merchant Management Group was founded in 2004.

Its headquarters are located in Panama City, FL.

Merchant Management Group Overview

 

Founded in 2004, Merchant Management Group has been driven by its CEO’s vision of perfect customer service. They are a full-service credit card processor that works with Fiserv to provide services to low and mid-risk businesses of all calibers.

They work exclusively with Clover to provide their clients with top-shelf equipment.

In their product offering, they cater to the needs of restaurants by providing the perfect fusion of front register and back kitchen integration.

They also have several value-added services to set them apart from their competition, including Clover analytics and zero-fee processing.

They have used their credo to their benefit and have maintained a minimal complaint level through almost twenty years of existence.

Quick Facts

Head Quarters

Panama City, Florida

Year Founded

2004

CEO

Rodney Friend

Employees

20

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Food & Beverage
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Personal Service
  • Professional Services
  • Online Sellers
  • Restaurant / Bar
  • Retailers
  • SAAS
  • Software & Apps
  • SEO & SEM Services
  • Telemedicine
  • Thrift Store
  • Wholesalers

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Merchant Management Group Products & Services

 

Merchant Management Group Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EBT Acceptance
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • POS Equipment
  • Receipt Printing
  • Recurring Billing
  • Shopping Cart Integration
  • Signature Capture
  • Virtual Terminal

Merchant Management Group Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Merchant Management Group Advertising & Sales

 
There is no indication Merchant Management Group uses outside contractors. Regardless, there are no complaints linking the company with unethical sales tactics.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Merchant Management Group Pricing, Rates & Fees

 

There is no page on the company website listing pricing, but as resellers for Fiserv, it is most likely that they offer several options for pricing. They most likely offer an interchange-plus rate on the lower end of the industry standard and will have some level of a flat rate.

The rates are generally dictated by the business size, risk, and volume.

There are references in reviews and a few complaints about early termination fees and a selection of other industry-standard fees.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

3.69% + $0.19

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Up to $495

PCI Compliance Fee

$19.95 Per Month

Equipment Lease Terms

48 Month

Address Verification Service (AVS)

Application Fee

Account Setup Fee

Undisclosed

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Undisclosed

Merchant Management Group Contract & Terms


While there is no direct statement on the company website, a little digging reveals a three-year contract with options for renewal.

In addition, there are options for multi-year equipment leasing. There are no indications whether the merchant has the ability to break equipment leases without a hefty penalty. There may be options to purchase the equipment outright, but that information is not provided on the website.

As with any contract, there appears to be an ability on the part of the merchant to negotiate some of the terms and there are indications the terms of contracts and leases are among the negotiable items.

Contract Length

3 Years

Early Termination Fee

Up to $495

Merchant Management Group Setup & Support

 

Setup most likely hinges on the services being provided by Merchant Management Group. However, with Clover’s track record, this time is generally minimal and depends mostly on the delivery time of the product.

Also, Fiserv is known for having a quicker underwriting time than some of its competitors.

Support appears to be the general phone and email, but the company also provides a chat option with the note that the chat can sometimes take a couple of minutes to get up and running.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Merchant Management Group Complaints, Ratings & Reviews

BBB Rating

A+

Merchant Management Group is accredited by the Better Business Bureau. They have no complaints or reviews available on the website.

Other Online Reviews

In eighteen years of business, there are no official complaints or lawsuits to be found with the company as the target. While the lack of reviews is uncommon, it is not unheard of and points to the company standing by its customer service standards.

Ratings

BBB

A+ and has been Accredited since 2015. (0 Reviews; 0 Complaints)

Google

5 Stars / 2 Reviews

Facebook

No Reviews

Yelp

N/A

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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