JetPay Merchant Services Review
JetPay Merchant Services was acquired by NCR in 2018. The company has since dropped the JetPay name and rebranded itself under the NCR logo. But it still offers the same eCommerce and card-not-present solutions to merchants. JetPay also offers POS systems through NCR and mobile payment processing.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$550+|
|Contract Terms||3 Years|
JetPay Merchant Services Overview
JetPay Merchant Services is a registered ISO/MSP of Esquire Bank, and the company’s headquarters are located in Carrollton, Texas. Before the company was acquired by NCR, it was servicing more than 10,000 merchants across the country with its eCommerce and card-not-present payment solutions.
The NCR acquisition has expanded JetPay’s offerings. Now, the company offers POS solutions, mobile payment processing, ACH and eCheck processing, and more. The company’s services are an especially good match for merchants who operate in the banking and restaurant industries due to the depth and variety of solutions it offers.
NCR Payments doesn’t disclose its prices online. The company says that this is because the amount they charge varies based on the needs of each unique merchant it serves. But it makes it difficult for interested merchants to determine whether the company is a good fit for their price goals.
JetPay Merchant Services Pros & Cons
JetPay Merchant Services Products & Services
NCR Payments offers a proprietary payment gateway solution for online sales. But it’s a bit vague about what exactly the gateway does. We do know that it provides support for recurring billing, tokenization, and transaction recycling. But you would need to contact JetPay directly to learn more.
Point of Sale (POS) Systems
Thanks to the NCR Payments acquisition, JetPay Merchant Services now can also set you up with a POS system. The company has a number of terminals to choose from, each with its own set of benefits. They also utilize software called NCR Silver, which you can run on an iPad.
Additionally, JetPay has a bundle called NCR Aloha that was specifically designed to address the payment processing needs of restaurants.
If you create a merchant account with JetPay, it’ll offer you a traditional full-service setup. Your company will be given a merchant identification number and will function as your direct processor. The benefit of this is that NCR will handle all of your customer service issues so there won’t be a need to deal with a third-party back-end provider when things go haywire with a payment.
JetPay Merchant Services Advertising & Sales
We can call JetPay transparent because it doesn’t really advertise its offerings all that much. If you visit the overall NCR website, you’ll see that only a tiny portion of it is dedicated to the company previously known as JetPay Merchant Services. They don’t advertise any rates or contract terms so there’s nothing for them to be deceptive about.
The good news is that JetPay doesn’t appear to utilize independent sales agents. And the company has received no complaints about its sales practices. So although we don’t know much about them, we can assume that they’re not terribly unfriendly to merchants.
Truth in Marketing
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
JetPay Merchant Services Pricing, Rates & Fees
JetPay Merchant Services doesn’t advertise any of its prices or fees. The company says that this is because there are no standard prices or fees. Instead, they vary based on the unique profile of every merchant that they work with. This can be a positive in that it will give you some room to negotiate your terms.
Generally, you should expect to get a tiered pricing plan from NCR. But you may be able to negotiate an interchange-plus pricing option if that’s what you prefer.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$550+|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease Terms||48 Months (locked)|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
JetPay Merchant Services Contract & Terms
One thing we do know about NCR is that its favored contract is generally not one that a merchant will prefer themselves. They utilize contracts with three-year terms and an automatic renewal clause.
Additionally, the company utilizes a hefty early termination fee. Attempting to break your contract with JetPay early could cost you upwards of $550. So merchants need to be positive that NCR Payments is the right solution for them before they make a commitment to the company.
JetPay Merchant Services Setup & Support
JetPay Merchant Services offers setup assistance that can be described as average for the industry. The company provides an online knowledge base that you can refer to with your setup questions. It also provides live online 1-on-1 support if you need more targeted assistance. This is in line with what other merchant service providers offer.
The company’s support services also appear to be solid. It offers domestic phone support during business hours and offshore tech support after hours. So you should be able to speak to a real human anytime you experience problems with your NCR Payments services.
JetPay Merchant Services Complaints, Ratings & Reviews
Both NCR Corporation and JetPay have B- ratings with the Better Business Bureau. Some of the most common issues that merchants have complained about include:
- Hardware malfunctions
- Difficulties with closing out accounts (NCR requires at least two months of notice to close an account without getting a penalty)
- Unresponsive customer service
The company lists some positive reviews and testimonials on its website. These come from reputable brands like Shell and Chipotle and reference the targeted merchant solutions that NCR was able to provide.
|BBB||C- (0 Review; 9 Complaints)|
|3.8 Stars / 9 Reviews|
|Total Online Reviews||20+|
|Total Online Complaints||<10|