Standard risk companies of all sizes looking to increase their savings in credit card processing transitions.
Working with each merchant individually to create the best possible scenario for streamlining merchant transactions.
Setup Fee: Undisclosed
Monthly Fee: Undisclosed
Swipe Rate: Variable
Keyed-in Rate: Variable
Early Termination Fee : $495
Located in Vancouver, WA.
Founded in 2007.
The principal is listed as Derek Garvin.
Expect Payment Solutions has gone through several stages of activity with a period between 2016 and 2019 where the company may have been on hiatus. During that time frame, there was no evidence that the company was active.
As of 2022, the company appears to be functioning.
There is not an overwhelming amount of information on their website, however, it appears to point potential customers in the right direction and informs merchants that they are a front-end reseller for First Data.
Expect Payment Solutions is so confident in their ability and pricing that they offer two guarantees. The first is they offer to beat a merchant’s current rates or they will pay the merchant $700. The second guarantee is if they can’t show money saved on rates, they will allow a merchant to break their contract with no termination fees.
They have a Better Business Bureau profile with two single-star ratings. Other online reviews do little to remedy this perspective.
Merchant Provider Risk Tolerance
Hardware and Software
It appears Expect Payment Solutions offers a variety of options for brick and mortar terminals and registers. They also mention options for eCommerce, which hint at a gateway payment option. There are references to working with industry-leading website/shopping cart designers, but no further information.
There are references to POS systems, but no mention of how they can integrate with existing hardware or if they are referring to equipment a merchant purchases or leases that comes loaded with a POS system.
There is no reference to what company supplies their terminals and registers.
Expect Payment Solutions advertises several services that can appeal to specific merchants, however, they do not go into great detail about what exactly they offer beyond a quick mention.
Merchant cash advances are offered to support the growth of individual businesses.
Gift and loyalty card programs to help build and sustain a customer base and brand awareness.
ATM services can be a draw for smaller merchants.
They claim to have a top-level security system to prevent credit card fraud. They work side by side with Visa and Mastercard to ensure the protection of all their clients.
Supported Payment Types and Services
Discloses All Important Terms
Public Pricing Available
There are no numbers presented on the company website other than guarantees for lower rates. This is most likely because the pricing options Expect Payment Solutions offers are flexible. Many large companies are able to vary what they offer based on the merchant application.
The offer of variable rates signifies that a merchant has the ability to negotiate their contract and should be aware of what they are signing.
According to reviews and complaints, there appears to be a $495 early termination fee.
Mobile Payment Rate
Virtual Terminal Rate
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
48 Months, Non-Cancellable
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
Contracts appear to be multi-year, however, there is no clear indication of actual length to be found on their website. This may be because contract length is also variable.
There are separate contracts for merchant accounts and equipment leases. The merchant account contract can be canceled with an early termination fee. The equipment leases are non-cancellable and have to be paid out in full.
Early Termination Fee
Setup depends on what a merchant signs the contract for. A gateway or software upgrade can be implemented in a matter of minutes, while hardware depends on delivery time. Also, underwriting for a merchant account can take anywhere from 2-14 days.
The website offers a phone number and a message portal. There is no indication whether these contact points direct someone to sales or tech support.
There are complaints on the Better Business Bureau website that the customer service is challenging to get through. There are some complaints that the support phone numbers are not functional.
Expect Payment Solutions has a profile with the Better Business Bureau but is not accredited. There are several complaints filed through the website, but none of them have been resolved to the customer’s satisfaction.
They have received a 1/5 star rating from customers.
Other Online Reviews
There are more than twenty reviews to be found on multiple sites across the internet. Almost universally there is a theme of misinformation between sales and reality. The rates and benefits promised by sales reps do not always meet the expectations of the merchants.
B and is not BBB Accredited. (5 Reviews; 4 Complaints)
2 Stars / 27 Reviews
5 Stars. Based on the opinion of 32 people
Total Online Reviews
Total Online Complaints
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