BitPay Review

Rates and Fees
Truth in Advertising
Consumer Reviews
Customer Support

Best for

Merchants seeking to accept cryptocurrency payments.

Specializes in

BitPay offers an app for restaurants, retail, and eCommerce to successfully accept crypto. As an international company, they can avoid exchange rates and fees. They work with companies of all risk levels.

Pricing Summary

Setup Fee: None

Monthly Fee: None

Swipe Rate: 1%

Keyed-in Rate: 1%

Early Termination Fee : None

Contract Terms:

No Contract Required
Visit BitPay

BitPay was founded in 2011.

Stephen Pair is the CEO.

The company has its headquarters in Alpharetta, GA.

BitPay Overview


BitPay was founded to provide affordable access to cryptocurrency to businesses around the world

They have been instrumental in creating blockchain payment technology and use that knowledge to help guide their customers to the next level of payment acceptance.

While the offerings of BitPay are singly focused on the acceptance of crypto, they have devoted their entire existence to streamlining that process and connecting merchants to a worldwide web of finance.

Due to the uncertainty surrounding the crypto market, the reviews about the company have been a mixed bag. It seems that merchants either love or hate BitPay.

Quick Facts

Head Quarters

Atlanta, Georgia

Year Founded



Stephen Pair



Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Automotive
  • Beauty & Wellness
  • Clothing & Apparel
  • Convenience Store
  • Contractors
  • Electronics
  • Gaming
  • Healthcare
  • Personal Service
  • Online Sellers
  • Retailers
  • SAAS
  • Software & Apps
  • Thrift Store

Business Types Served

  • B2B
  • International
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business

BitPay Products & Services


Hardware and Software

BitPay only offers software. They offer a payment tool that functions alongside the normal POS system. This integrates with the POS system and allows transactions to be processed without unnecessary steps.

Merchants can also utilize the app that is available on Android and Apple devices. While this is not the seamless integration most merchants want from a payment option, it is easily downloaded and an account can be set up almost instantly.

BitPay offers an avenue to an otherwise untapped payment source. It will not function independently for most merchants but can be useful.

Value-Added Services

There are no directly stated extra services. They do accept recurring billing through their app but don’t advertise it as anything extra.

They do advertise zero exchange rates. This could have some appeal to merchants doing international business. It appears that this is simply a part of their basic package and is not anything extra that a merchant would need to take advantage of.

Supported Payment Types and Services

BitPay only works with cryptocurrencies and so needs to work in conjunction with an existing POS system.

They accept:

Cryptocurrency -

Bitcoin Cash

Fiat Currency -

Australian Dollar
Canadian Dollar
British Pound
Mexican Peso
New Zealand Dollar
US Dollar
South African Rand

Tokens -

USD Coin
Gemini Dollar
Pax Dollar
Binance USD
Wrapped BTC

BitPay Payment Processing

  • ACH Check Transactions
  • Bitcoin Processing Compatible
  • Chargeback & Fraud Prevention
  • Check Services
  • Crypto Currency Compatible
  • eCheck & ACH Processing
  • High-Risk Industries
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • Recurring Billing
  • Retail Payment Processing
  • Shopping Cart Integration

BitPay Billing & Invoicing

  • Contingency Billing
  • Dunning Management
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

BitPay Advertising & Sales

There is no evidence that BitPay uses any other marketing than their website. There are no references to sales reps, in-house or independent contractors.

There are no complaints relating to unethical sales practices.

Truth in Marketing

Discloses All Important Terms


Public Pricing Available


BitPay Pricing, Rates & Fees


Pricing seems simple. They state on their website that they take a flat 1% commission off each transaction. There may be a higher transaction fee for high risk merchants, but this is not advertised on their website.

They clearly state that there are no setup fees, no chargeback fees, and since they are eliminating the credit card companies, they are eliminating all the traditional fees there.

There are no cancellation or early termination fees.

Also, since everything is run through software, there are no equipment leases to worry about.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate


Keyed-in Rate


Mobile Payment Rate

Virtual Terminal Rate

Monthly Fee


Payment Gateway Fee


Batch Fee


Early Termination Fee


PCI Compliance Fee


Equipment Lease Terms


Address Verification Service (AVS)

Application Fee

Account Setup Fee


Gateway Setup Fee


Annual Fee

Monthly Minimum


Statement Fee


BitPay Contract & Terms

There are no long-term contracts from BitPay. They utilize a month-to-month agreement with no minimum charges.

Contract Length

No Contract Required

Early Termination Fee


BitPay Setup & Support


Since BitPay is completely digital, setup can happen as quickly as a merchant can download the app, set up an account, and link to their bank.

Support appears to be rather limited. There is no contact page on the company website. According to reviews and the website, when a merchant sets up an account they receive access to tech support.

Many of the complaints found online refer to poor customer support.

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

BitPay Complaints, Ratings & Reviews

BBB Rating


BitPay has a profile with the Better Business Bureau. They have logged 18 complaints in the last three years and 9 in the last year.

Many of the complaints were addressed by the business, but there is little indication that they were settled to the customer’s satisfaction. Many of the complaints seem to revolve around people’s confusion with cryptocurrency in general.

They also received one review with a 1/5 star rating. The review revolved around all the little things wrong with the company.

Other Online Reviews

There seems to be a mixture of feelings about BitPay when it comes to reviews outside the Better Business Bureau website. People either love them or hate them.

It looks as if the people who understand how cryptocurrency works love what BitPay has to offer and those who assume that crypto functions exactly like banks and credit cards are sorely disappointed.

Many of the complaints seem to be using BitPay as the focal point for all things cryptocurrency-related. There are several complaints about glitches coming from other places and the customer trying to hold BitPay responsible.

Regardless of the actual target of the complaints, they have a very high total.



F and is not BBB Accredited.



No Reviews



Total Online Reviews


Total Online Complaints




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