Best for
Merchants of all risk levels who are in need of payment processing services.
Specializes in
At one time, Retriever Payment Systems specialized in providing payment processing services to merchant customers that were located in the Bay area, including San Francisco. However, this company appears to have split into several independent offices that offer these services to merchants in other areas as well.
Pricing Summary
Setup Fee: N/A
Monthly Fee: A customer said they get charged $600.00 – 700.00
Swipe Rate: Variable
Keyed-in Rate: Variable
Early Termination Fee : Variable
Contract Terms:
Retriever Payment Systems was originally founded in 1993.
This company is a merchant account provider that was acquired by Triangle Payment Systems in 2006.
It was then converted into a subsidiary of National Processing Company (NPC) and has now split into several independent offices all over the United States.
Retriever Payment Systems got its start in 1993. The company was purchased by Iron Triangle Payment Systems in 2006 and then it became a subsidiary of National Processing Company. Today, there is no one, single Retriever Payment Systems business, but there are several companies that operate using the Retriever name and logo. They are:
NPC (Retriever) of Waterville, Ohio
Retriever Merchant Solutions of South Holland, Illinois
Retriever Medical/Dental Payments, Inc. of Valhalla, New York
Retriever of Orlando, Florida and Memphis
Retriever Payment Chicago of Geneva, Illinois
Retriever of Jackson, Mississippi
Retriever of Concord, California
Each one of these payment processors is independent of the others on this list.
Head Quarters
Houston, TX
Year Founded
1993
CEO
Thomas A Wimsett
Employees
Unknown
Merchant Provider Risk Tolerance
Variety of hardware options.
Has value-added services that can help with day-to-day business operations.
Accepts all major payment types.
Standard contract length with auto-renewal.
Ecommerce has a rapid underwriting time.
Multiple companies under one name make it difficult to know who to talk to.
Early termination fees.
Dishonest marketing approaches.
High complaint rate.
No advertised technical support.
Hardware & Software
Retriever Payment Systems offers several payment processing solutions for its merchant customers. Those solutions include:
POS systems
Terminals and PIN pads
Online payment services and capabilities
Mobile payment capabilities
There is no indication of what type of software Retriever Payment Systems integrates with, or if the company provides its own.
Value Added Services
Most of this company’s focus is on providing the proper hardware and software for its merchant customers to enable payment processing services. However, Retriever Payment Systems does offer an Advantage Buyer Program to merchants.
The Advantage Buyer Program offers merchants significant rebates on office merchandise and supplies. This includes printing paper, ink, toner, terminal paper, and more. These products can be purchased in a store, by phone, or online.
Additionally, Retriever Payment Systems can help merchants get set up with loyalty rewards programs for their customers.
Supported Payment Types & Services
Merchants who do business with Retriever Payment Systems will have the ability to accept multiple forms of payment from their customers. These include:
Payments from all four major credit cards, including both EMV (Chip) and magnetic stripe cards
Debit card and PIN-entered payments
Contactless payments using Apple Pay, PayPal, Google Wallet and QR codes
Discloses All Important Terms
No
Public Pricing Available
No
There is no information available either online or on the Retriever Payment Systems website regarding their rates for swiped or keyed-in transactions. This could be because they can vary based on each individual merchant’s risk level.
Retriever Payment Systems does have an early termination fee of at least $250, and this might be higher depending on when merchants decide to cancel their accounts. The company’s PCI Compliance fee can range from $49 to $180 per year, there is an annual fee of $99, and a PCI Non-compliance fee of $19.95 per month.
Pricing Model
Unknown
Swiped Rate
Variable
Keyed-in Rate
Variable
Mobile Payment Rate
Unknown
Virtual Terminal Rate
N/A
Monthly Fee
A customer said they get charged $600.00 – 700.00
Payment Gateway Fee
N/A
Batch Fee
N/A
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
$99
Monthly Minimum
N/A
Statement Fee
N/A
Online reviews and complaints indicate that the standard Retriever Payment Systems contract is a three-year agreement with National Processing Company, and that it automatically renews. There is no information available on the company website regarding contracts and terms.
Contract Length
Variable
Early Termination Fee
Variable
There is also no indication of how long it might take to get set up with payment processing services through Retriever Payment Systems. Underwriting can take some time, but in some cases, such as for merchants interested in payment gateways as opposed to POS systems, this can typically be handled fairly quickly.
The Retriever Payment Systems website has a dedicated page for merchant support. The company has a Contact page and it clearly states its phone number and a general email address for inquiries.
BBB Rating
Retriever Payment Systems has a profile on the Better Business Bureau website. This company has been given a rating of A+ with the BBB, even though there are many complaints on the site.
These complaints are mostly focused on billing and collections, advertising and sales, and guarantees and warranties. 137 out of 170 complaints were resolved to the merchant’s satisfaction.
Other Online Reviews
There are also many complaints found online for Retriever Payment Systems. Some of them accuse the company of being a scam or a ripoff. Reviewers mention deceptive sales tactics, expensive contracts, unprofessional conduct by company employees, and poor customer service.
Some of these complaints may be directed more toward NPC rather than Retriever Payment Systems. There are no outstanding class-action lawsuits or FTC complaints against this company.
BBB
A+ but with complaints adjusted to C score
N/A
N/A
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
70+
Lawsuits
No
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