Paysafe Review

Rates and Fees
75/100
Truth in Advertising
85/100
Consumer Reviews
75/100
Customer Support
75/100
3.5

Best for

Small-to-mid-sized merchants of all risk types in retail, e-commerce, gaming, gambling, and adult services industries

Specializes in

Paysafe is a sizeable independent merchant processor and provides POS solutions for small to mid-sized businesses operating in retail, e-commerce, online gaming, online gambling, and adult services. The company processes payments for traditional debit and credit cards and offers Paysafe digital wallets and eCash offerings to connect merchants and consumers.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $495+

Contract Terms:

1 Year 3 Years
Visit Paysafe

Paysafe is an ISO/MSP of BBVA USA in Decatur, Alabama, BMO Harris Bank, N.A. in Chicago, Illinois, Merrick Bank of Woodbury, New York, Wells Fargo, N.A. in Concord, California, Woodforest National Bank in Houston, Texas.

Founded in 1997 by Joel Leonoff and headquartered in Isle of Man, UK, Paysafe employs nearly 3,000 employees, connecting businesses and customers across over 40 currencies in almost 70 payment types in 120 different markets internationally. The company has processed almost $103 billion in annualized transaction volume for merchants as of September 2020.

Paysafe Overview

 

Paysafe was founded in 1997 by Joel Leonoff. Since then, it has become a large payment processor after acquiring several other merchant payment processors such as Delta Card Services, iPayment, Merchants' Choice Payments Solutions, MeritCard Solutions, Meritus Payment Solutions, Skrill, T.K. Global Partners, and most recently Openbucks. The company is currently headquartered in Isle of Man, UK, and is now led by CEO Philip McHugh.

According to the company's website, Paysafe has processed over a billion transactions worth about $103 billion in transactions for 3.8 million Paysafe Digital Wallet active users and 12 million eCash active users, but with the bulk of it coming from over 250,000 merchants.

Since the company's founding, it has gone public, in 2008, delisted and taken private. In 2017, a syndicate of investors led by private equity firms Blackstone Group and CVC Partners decided to delist the company and take it private in a deal worth about $4.7 billion. In December 2020, Paysafe merged with famed investor Bill Foley's special purpose acquisition company (SPAC) called Foley Trasimene Acquisition Corp II to relist its shares on the New York Stock Exchange under the Ticker PSFE, valuing the company at $9 billion.

Quick Facts

Head Quarters

London, UK

Year Founded

1996

CEO

Philip McHugh

Employees

2977

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Airlines
  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Gas Station
  • Legal
  • Moving Companies
  • Personal Service
  • Property Management
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Wholesale

Paysafe Products & Services

 

Payment Processing: The company's payment processing solutions let over 250,000 merchants accept payments online and in-store worldwide.

Point of Sale: Paysafe partnered with Clover for mobile and traditional POS devices.

eCash: Paysafe's proprietary digital currency behind in-app, mobile and online transactions, such as in-game currency for Microsoft Xbox and DraftKings, among others.

Digital Wallet: Paysafe has a digital wallet network allowing users to deposit into, store, withdraw and pay with a virtual account.

Merchant Cash Advance: Paysafe offers cash advance services that let merchants meet working capital needs quickly. The can provides merchants advances ranging from $10,000 to $2,000,000.

Paysafe Payment Processing

  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Recurring Billing

Paysafe Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing

Paysafe Advertising & Sales

 
Paysafe utilizes multiple sales and advertising strategies. The company hires independent sales teams (ISOs), often associated with aggressive sales tactics and lack of disclosure on costs.

Paysafe also uses Robocalling, an experience often despised among consumers, but one the company has been transparent about and conducted not too late in after hours.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Paysafe Pricing, Rates & Fees

 

Swiped Rate – 1.00% - 4.99%

Keyed-in Rate – 1.00% - 4.99%

Virtual Terminal Rate – 1.00% - 4.99%

Contract term – Three years

Early termination fees – Higher of $495 or liquidated damages (calculated based on monthly transaction volume and the number of months remaining in the contract

Monthly minimum – $14.99

PCI compliance fee – Not disclosed

Since 75% of the company's revenue is derived from e-commerce, merchants are likely to incur fees for services such as gateway charges, batch fees, and technical support fees. The company does not disclose these charges.

Pricing at a Glance

Pricing Model

Interchange Plus

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$495+

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

$14.99

Statement Fee

Paysafe Contract & Terms

Paysafe has multiple agreements through its various subsidiaries it has acquired over the years. The most common contract term is a three-year agreement with an early termination fee of the greater of $495 or liquidated damages derived by a formula based on average monthly transaction volume and the number of months remaining on the contract.

Merchants should carefully review any non-cancelable long-term equipment lease agreement language in their contract with Paysafe for POS equipment.

Contract Length

1 Year3 Years

Early Termination Fee

$495+

Paysafe Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • In Person
  • Live Online (1-on-1)
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

Paysafe Complaints, Ratings & Reviews

Since Paysafe is a UK-based entity, the company does not have accreditation on the Better Business Bureau (BBB) website. However, most of the subsidiaries Paysafe has acquired over the years are US-based and have BBB profiles. The ratings and complaints vary by the subsidiary. Since Skrill does not have any support details listed, most complaints about that company pertain to support issues.

Paysafe offers payment processing to high-risk industries such as gambling and adult services. In such industries, chargebacks and high fund-holds are common and a common headache for merchants.

Ratings

BBB

A+ (28 complaints)

Google

2.7 Stars / 7 Reviews

Facebook

No Reviews yet

Yelp

N/A

Reviews

Total Online Reviews

700+

Total Online Complaints

100+

Lawsuits

None

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