Fidelity Payment Services Review

Rates and Fees
60/100
Truth in Advertising
60/100
Consumer Reviews
90/100
Customer Support
70/100
3.5

Best for

Medium and large firms (≈50-500 employees) in the real estate, hospitality, and education sectors, per the company website.

Specializes in

Fidelity Payment Services offers credit and debit card processing, mobile and ACH processing, QuickBooks integration, an online gateway, and a virtual terminal.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 2.69% + $0.19

Keyed-in Rate: 3.69% + $0.19

Early Termination Fee : $200 - $500

Contract Terms:

3 Years
Visit Fidelity Payment Services

Since 1996, Fidelity Payment Services has been an ISO of Wells Fargo Bank, NA, Concord, CA, and US Bank Minneapolis, MN.

Ben Weiser is the CEO of the firm, located in Brooklyn, NY. The company's core competencies include providing card processing and POS solutions.

 

Fidelity Payment Services Overview

 

Fidelity Payment Services has many high-profile customers like Good Year, MagLite, ShopBoss, Superion, and many more.


The company serves more than 15,000 businesses worldwide through its merchant services, according to its website.

Quick Facts

Head Quarters

Brooklyn, NY

Year Founded

1996

CEO

Ben Weiser

Employees

200

Merchant Provider Risk Tolerance

What We Like

Boasts same-day and next-day funding

Does not promote any deceptive rates, discounts, or promotions

What We Don't Like

Two to Three-year contracts with early cancellation penalties

Four-year terminal leases

Industries Served

  • Accounting & Tax Prep
  • CBD & Hemp
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Hunting & Outdoor Equipment
  • Medical
  • Moving Companies
  • Nutraceuticals & Supplement
  • Personal Service
  • Pharmaceutical
  • Property Management
  • Restaurant / Bar
  • Self Defense, Tasers & Stun Guns
  • Telemedicine
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • MOTO
  • Non Profit
  • Retail / Card Present
  • Small Business
  • Wholesale

Fidelity Payment Services Products & Services

 

Fidelity Payment Services promotes the following services on its website:

Payment Gateway: It includes a variety of plugins for popular e-commerce platforms and software systems such as Magento and WooCommerce, as well as NetSuite's ERP solution for accepting ACH and credit card payments. Also, the gateway supports a wide range of POS systems and accounting software.

Gift Card/Loyalty Program: Accept third-party gift cards or create your own. Plus, the gift card program supports multiple locations, is fully secured against fraud, and can be managed with ease in our user-friendly portal. The loyalty program lets you reward customers when they reach a certain number of points, purchases, or visits.

PaymentSITE: Fidelity can develop and host your custom PaymentSITE form for a secure standalone solution that lets you keep payments simple. Easily send invoices with a 1-click link to pay by credit card and ACH. Embed PaymentSITE to your existing website to accept donations and payments.

Fidelity Payment Services Payment Processing

  • ACH Check Transactions
  • Chargeback & Fraud Prevention
  • Check Guarantee
  • Check Services
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • High-Risk Industries
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Retail Payment Processing
  • Virtual Terminal

Fidelity Payment Services Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Fidelity Payment Services Advertising & Sales

 
Fidelity Payment Services primarily markets its services through both in-house and independent sales agents. It also has a partner referral program as per the website.

Among the 3 complaints on BBB, there are no issues of deceptive sales practices.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Fidelity Payment Services Pricing, Rates & Fees

 

Fidelity charges an early termination fee of $495, a PCI compliance fee of $19.95, an online payment gateway fee of $25, and a batch fee of $0.10.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

Up to 2.9% + $0.30

Monthly Fee

Undisclosed

Payment Gateway Fee

Up to $25 Per Month

Batch Fee

Up to $0.10

Early Termination Fee

$200 - $500

PCI Compliance Fee

Up To $19.95 Per Month

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Statement Fee

Fidelity Payment Services Contract & Terms

As per online reviews, Fidelity Payment Services has a 3-year contract with an early termination fee of $495.


There is also a locked lease period of 48 months on equipment leases.


Contract Length

3 Years

Early Termination Fee

$200 - $500

Fidelity Payment Services Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Fidelity Payment Services Complaints, Ratings & Reviews

Since 2009, Fidelity Payment Services has a profile with Better Business Bureau, and it currently boasts an A+ rating. It is BBB-accredited, and it has a customer rating of 4.84 out of 5 (50 reviews).

Moreover, said profile has 3 complaints to report consisting of 2 product problems and a billing issue.

 

Ratings

BBB

A+ (3 Complaints)

Google

4.9 Stars / 636 Reviews

Facebook

5 Stars / Based on the opinion of 1 person

Yelp

N/A

Reviews

Total Online Reviews

636

Total Online Complaints

<10

Lawsuits

None

NEED A MERCHANT ACCOUNT PROVIDER?

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