Braintree Payment Solutions Review

Rates and Fees
70/100
Truth in Advertising
80/100
Consumer Reviews
90/100
Customer Support
90/100
4

Best for

Braintree Payment Solutions is best for eCommerce and subscription-based businesses or companies that key-in card data.

Specializes in

Braintree Payment Solutions (Braintree) is a reseller of Fiserv merchant account services to eCommerce and subscription-based businesses or companies that key-in card data. Braintree does not offer POS equipment as part of its services and focuses mainly on digital transaction payment processing.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 2.90% + $0.30

Keyed-in Rate: 2.90% + $0.30

Early Termination Fee : None

Contract Terms:

Month-to-month
Visit Braintree Payment Solutions

Braintree uses Wells Fargo Bank, N.A., of Concord, California, as its acquiring bank.

Braintree was founded in 2007 and has headquarters in Chicago, Illinois. The current CEO of the company is Bill Ready.

Braintree Payment Solutions Overview

 

Bill Ready, as Braintree's current CEO, has numerous payment service offerings. The company is a reseller of merchant account solutions for businesses for Fiserv. Braintree was founded in 2007 with its current headquarters in Chicago, Illinois.

In 2008, Braintree was acquired by Paypal for a transaction cost of $800 million. Today, the company's payment gateways are integrated into the billing platforms of some of the largest eCommerce sites and marketplaces in the world, such as Uber, Airbnb, Dropbox, and Yelp.

The company caters its offerings to merchants' needs based on their size and industry. Braintree also offers interchange-plus pricing and straightforward terms with no monthly minimums, early termination fees, PCI compliance fees, and no annual fees.

Braintree isn't accredited with the Better Business Bureau (BBB). The company's profile page on Braintree merges the company's complaint volume with that of the parent company, Paypal, rendering the B rating against Braintree practically useless.

Quick Facts

Head Quarters

Chicago, IL

Year Founded

2007

CEO

Bill Ready

Employees

500

Merchant Provider Risk Tolerance

What We Like

Predictable flat-rate pricing

Excellent developer tools

Extensive integrations available

Comprehensive payment type support

Multicurrency

What We Don't Like

Overpriced gateway-only option

Not open to high-risk industries

Long setup times for accounts

Reports of closed accounts and held funds

Industries Served

  • Adult
  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Moving Companies
  • Personal Service
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mom & Pop
  • Non Profit
  • Online
  • Small Business
  • Wholesale

Braintree Payment Solutions Products & Services

 

Payment Processing: The company's solutions let merchants accept EMV-enabled credit and debit cards, digital wallets such as Apple Pay, Google Pay, and Samsung Pay, as well as local, regional payment options. Braintree resells merchant account services for Fiserv.

Tertiary Services: 

Braintree Auth: a platform that lets 3rd-party payment providers sync with Braintree merchants' accounts to their platforms for authorized actions on the account.

Braintree Extend: platform to connect with 3rd-party service providers or partners for data sharing, channel partnerships, or product bundling.

Braintree Gateway: seamlessly offers a one-stop solution offering your payment gateway and a virtual terminal. The payment gateway has a built-in PCI compliance functionality as it systematically stores customer payment details on an encrypted cloud-based platform. This functionality eliminates the need to reenter clients' payment details and set up for recurring transaction billing, i.e., subscriptions.

Braintree Payout: The company builds on its global payment transfers and partnerships with regional leaders of payment platforms. The company is renowned for its global payment network, letting U.S. merchants set up multi-currency payment processing with payments accepted in 134 currencies.

Braintree Payment Solutions Payment Processing

  • Contactless NFC
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • Recurring Billing

Braintree Payment Solutions Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Braintree Payment Solutions Advertising & Sales

 
There haven been many complaints about the company's customer service but none for its advertising and sales tactics.. The company hires inside sales teams only, which are generally better trained, have better internal controls that are enforced and are less aggressive in sales tactics as goals are better aligned. Also, internal sales teams are usually more transparent because they're more mindful of reputational risks to the company.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Braintree Payment Solutions Pricing, Rates & Fees

 

Below are the details we found about Braintree's pricing;

Keyed rate: 2.9% + $0.30/transaction

American Express Rate: 3.25% + $0.30/transaction

Rate for Non-profit organizations: 2.2% + $0.30/transaction

ACH rate: 0.75%

Braintree Gateway: $49/month + $0.10/transaction, $10/each additional merchant processor

Chargebacks – $10

PCI Compliance Fee: None

Annual Fee: None

Early Termination Fee: None

Monthly Minimum: None

Pricing at a Glance

Pricing Model

Interchange PlusFlat Rate

Swiped Rate

2.90% + $0.30

Keyed-in Rate

2.90% + $0.30

Mobile Payment Rate

Virtual Terminal Rate

2.90% + $0.30

Monthly Fee

$0

Payment Gateway Fee

$49 Per Month + $0.10 Per Transaction

Batch Fee

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

Not Applicable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

None

Annual Fee

None

Monthly Minimum

None

Statement Fee

None

Braintree Payment Solutions Contract & Terms

Braintree is very clear regarding contract terms; there is no unambiguous language and a minimal chance of hidden charges to catch merchants off-guard. The company offers a flat-rate fee across all card types with higher rates for Amex. For enterprise clients, the company provides interchange-plus pricing and offers custom rates.

Braintree does not lease equipment as the company does not cater to businesses with POS equipment needs.

Contract Length

Month-to-month

Early Termination Fee

None

Braintree Payment Solutions Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Braintree Payment Solutions Complaints, Ratings & Reviews

Braintree has had a profile with the Better Business Bureau (BBB) since 2008, but it is not accredited with the bureau. The company currently has a B rating from the BBB. Also, it is hard to rely on the Braintree profile page of BBB as it depicts a higher number of complaints. There were 14,683 complaints filed against the company with the BBB in the past three years and 7,215 complaints filed in the previous twelve months. BBB has combined general complaints against Braintree's parent company Paypal onto the company's profile page.

Based on various other online forums that assess Braintree, we see that a common complaint among merchants is for the company's customer service and against fund holds, a common industry practice to mitigate against risky and fraudulent transactions.

There are no class-action lawsuits filed against Braintree, nor are there any FTC complaints against the company.

Ratings

BBB

B(14 complaints)

Google

N/A

Facebook

No Reviews yet

Yelp

2 Stars / 8 Reviews

Reviews

Total Online Reviews

150+

Total Online Complaints

50+

Lawsuits

None

NEED A MERCHANT ACCOUNT PROVIDER?

If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks

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