Zeno Payments Review

Rates and Fees
90/100
Truth in Advertising
95/100
Consumer Reviews
95/100
Customer Support
95/100
5

Best for

Merchants with standard or high-risk businesses that need merchant accounts and payment processing services.

Specializes in

Zeno Payments specializes in working with high-risk merchants, but its primary focus is on offering merchant accounts and payment processing services to collection agencies. This company primarily offers online payment processing capabilities.

Pricing Summary

Setup Fee: N/A

Monthly Fee: N/A

Swipe Rate: 1.00% - 4.99%+

Keyed-in Rate: 1.00% - 4.99%+

Early Termination Fee : Variable

Contract Terms:

Variable
Visit Zeno Payments

Zeno Payments is a company that has been around since 2012.

This company is a merchant account provider that offers payment processing services for both standard-risk and high-risk merchants, with a primary focus on collections agencies.

Zeno Payments is located in Woodinville, Washington, and the company president is Kris Munroe.

Zeno Payments Overview

 

The Zeno Payments website describes the company as made up of individuals with more than sixty years of combined experience in software development, programming, website design and development, and IT services for collections agencies.

Zeno Payments is located in Woodinville, Washington, and the company does not list the acquiring banks it works with on its website. Kris Munroe is the president of this company.

This company can assist its merchant customers with every aspect of preparing to accept payments, including integrated payment portals for both credit card and ACH payments for the client’s website. Also, merchants in need of a website for their businesses can rely on Zeno Payments for a customized design, hosting, and other helpful services.

Quick Facts

Head Quarters

15620 NE Woodinville Duvall Pl Woodinville, Washington 98072,

Year Founded

2012

CEO

Unknown

Employees

Unknown

Merchant Provider Risk Tolerance

High Risk Businesses

What We Like

Specializes in working with high risk merchants.

Accounts and payment processing services for collection agencies.

Offers software development, programming, and IT Services.

Multiple payment portals for credit card and ACH payments.

Customized website design and hosting.

What We Don't Like

No information available on point of sale terminals and systems integration.

Not a hardware reseller.

Limited variety of value added services.

Rates and fees not available on the website.

Early termination fee varies.

Industries Served

  • Online Sellers

Business Types Served

  • Mobile
  • Online

Zeno Payments Products & Services

 

Hardware & Software

Zeno Payments offers two different payment portal options for its merchant customers. Each one has its own level of integration.

The Basic portal is available for all merchant accounts and allows merchants to accept single payments in any amount. A Real Time portal is also available, which allows customers to see their account balances and set up payment plans directly online.

Zeno Payments offers customized integrations with many platforms, even those that may not be currently supported. Some options include:

Debt Master
CUBS
Ontario Facs
Pamar
SQL
MySQL

There is no information on the Zeno Payments website regarding integrating with POS systems and terminals. This company also does not give any indication that it is a reseller for a company that offers hardware.

Value Added Services

While Zeno Payments does not offer a wide variety of value added services for its merchant customers, this company can assist merchants with website design as well as additional services.

Zeno Payments’ developers will consult with the client to determine their needs and design a wireframe mockup of a website to offer the merchant a preview of what their site will look like. Upon approval, the website will be developed, fully coded, and ready for use.

Hosting is available, or the merchant can choose to host the site with a different company. Websites can be designed for two audiences; potential clients and paying debtors.

Supported Payment Types & Services

Zeno Payments allows merchant customers to accept credit card and debit card payments (PIN and Signature) as well as ACH payments. Merchants opting for the company’s Real Time portal will be able to have their customers set up for recurring billing on a regular schedule.

Additional supported payment types include:

JCB
Diners Club
Private label cards

Zeno Payments Payment Processing

  • Cash Transactions
  • Credit Card Processing
  • Debit Card Processing
  • Mobile Payments App
  • Online Payments

Zeno Payments Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Zeno Payments Advertising & Sales

 
Zeno Payments uses a combination of traditional marketing and inside and outside sales representatives to sell its products and services to merchants. The company has a page on its website that is dedicated to partnership opportunities.

This company’s website does not use any misleading or unethical marketing language. It does not give unrealistic guarantees, which indicates that it works closely with any outside sales agents to ensure they are representing the company well.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Zeno Payments Pricing, Rates & Fees

 

Zeno Payments does not publicly list its prices and fees on the company website. This is most likely because of the fact that its primary focus is on high-risk merchants, who will likely need their own pricing structures.

This company works with many acquiring banks for the purpose of offering the lowest possible rates to high-risk merchants. Merchants may also be subject to a rolling reserve for six months, depending on the requirements of the bank.

Pricing at a Glance

Pricing Model

Unknown

Swiped Rate

1.00% - 4.99%+

Keyed-in Rate

1.00% - 4.99%+

Mobile Payment Rate

Unknown

Virtual Terminal Rate

N/A

Monthly Fee

N/A

Payment Gateway Fee

N/A

Batch Fee

N/A

Early Termination Fee

Variable

PCI Compliance Fee

Variable

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

N/A

Gateway Setup Fee

N/A

Annual Fee

N/A

Monthly Minimum

N/A

Statement Fee

N/A

Zeno Payments Contract & Terms

The Zeno Payments website does not provide any information regarding contracts and terms. However, it is likely that contract length varies for each merchant customer based on their risk level, processing volume, business size, and additional factors.

Contract Length

Variable

Early Termination Fee

Variable

Zeno Payments Setup & Support

 

Merchants that choose to do business with Zeno Payments are likely to be able to get set up to accept payments within just a few days. Those in need of websites will take longer, but if integration is all that is needed, the process can typically be handled very quickly.

The company website states that denials are rare and conditional approval is generally offered to most merchants with a reserve balance.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Email Support

Zeno Payments Complaints, Ratings & Reviews

BBB Rating

Zeno Payments is not accredited with the Better Business Bureau, but the company does have an A+ rating with the BBB. There have been no complaints filed in the last three years.

Other Online Reviews

There are no other online reviews or complaints about Zeno Payments’ services and no indication that this company is a scam.




Ratings

BBB

N/A

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

Unknown

Total Online Complaints

Lawsuits

Unknown

Zeno Payments Alternatives

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