Founded in 1983, XCharge bases its operations in Pleasant Grove, Utah. XCharge is registered with HSBC Bank, National Association of Buffalo, New York, Wells Fargo Bank and Synovus Bank. XCharge prides itself on reliability and the versatility to service virtually any type of business.
|Early Termination Fee||Liquidated Damages|
|Contract Terms||3 Years|
Some confusion is created by an ongoing transition from doing business under the XCharge brand to the OpenEdge brand; They are one in the same. This company also does business under the Accelerated Payment Technologies brand.
XCharge has been in business since 1983 but appears to have been acquired by Global Payments in August 2012. Much of the XCharge website has been updated with OpenEdge branding, suggesting XCharge now operates under the OpenEdge umbrella.
XCharge Pros & Cons
XCharge Products & Services
XCharge’s core business consists of virtual terminal software for eCommerce, telephone and mail-in sales. Many online businesses are happy with just the virtual terminal, but XCharge also offers in g primarily markets their virtual terminal software, they also provide enough other services to allow you to accept credit cards and manage your business. Offerings include the following:
– Merchant accounts
– Payment gateway/virtual terminal
– Offline payment processing
– Credit card terminals
– Point-of-Sale (POS) systems
– Mobile payments
– eCheck (ACH) processing
– PCI Compliance
– Developer tools
XCharge Advertising & Sales
XCharge appears to rely on paid-by-commission independent agents to market its services. This practice is common within the merchant services industry and is often a major cause for complaints among small business owners. In this case, we are able to locate a handful of negative XCharge reviews that accuse one of the company’s sales reps of misrepresentation or nondisclosure of rates. We have also found documents online that indicate that at least two lawsuits have been filed against the company by former sales agents, and these documents seem to suggest that these former employees feel they were denied appropriate compensation for their services.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
XCharge Pricing, Rates & Fees
Like many providers, XCharge doesn’t disclose any pricing information on its website. There are two reasons for this. First, pricing is customized to each merchant. There are no standard fees that apply to every merchant using XCharge. Second, all fees and rates charged for merchant accounts are paid to Global Payments, not XCharge. When you sign up for XCharge, your Merchant Application is actually through Global Payments. XCharge is listed as a third-party software vendor.
Pricing At A Glance
|Pricing Model||Tiered Pricing, Flat Rate|
|Mobile Payment Rate|
|Virtual Terminal Rate||Variable|
|Payment Gateway Fee||Variable|
|Early Termination Fee||Liquidated Damages|
|PCI Compliance Fee||$99 Per Year|
|Equipment Lease Terms||Variable|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Variable|
XCharge Contract & Terms
XCharge appears to offer a three-year contract through Global Payments with a liquidated damages early termination fee.
XCharge Setup & Support
Support for XCharge products is apparently now provided by OpenEdge. The XCharge website doesn’t provide any contact information and makes no mention of customer support options. OpenEdge, however, has a Support page that lists telephone and email options for contacting the company. Telephone support is reportedly available 24/7, but we’ve seen several complaints from merchants about having difficulty reaching customer support.
XCharge Complaints, Ratings & Reviews
XCharge (as OpenEdge Payments, LLC) have been accredited with the Better Business Bureau since January 2012 and is currently showing a grade of “A+” with 27 complaints in the last 36 months. 9 of these complaints were related to the product or service and 18 had to do with billing and collection issues. XCharge resolved 5 complaints to the satisfaction of the merchant, while the remaining 22 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
|No Ratings/Reviews yet|
|Total Online Reviews||50+|
|Total Online Complaints||10+|