World Payment Services Review

Rates and Fees
90/100
Truth in Advertising
80/100
Consumer Reviews
85/100
Customer Support
80/100
4

Best for

Small to medium businesses looking for credit card processing.

Specializes in

Helping new businesses establish merchant accounts and the necessary hardware and software to successfully increase non-cash business.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $295

Contract Terms:

3 Years
Visit World Payment Services

World Payment Services is headquartered in Raleigh, NC.

They were founded in 1998.

The CEO is Jack Kimball

World Payment Services Overview

 

Founded in 1998, World Payment Services has slowly grown from a small regional business into a national leader in the credit card processing industry. They offer everything from Clover terminals up the payment chain to their back-end provider, First Data.

While they are professional resellers of other products in the industry, they do it in a way that ensures they put the customer first in all matters.

To this end, they offer the World Payment Services Guarantee which states that all businesses are offered the lowest competitive rates.

By utilizing this customer-first mentality, they have been in business for almost twenty-five years and have kept their customer complaints below ten.

Quick Facts

Head Quarters

Raleigh, North Carolina

Year Founded

1998

CEO

Jack Kimball

Employees

10

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Telemedicine
  • Thrift Store

Business Types Served

  • B2B
  • Ecommerce
  • Enterprise Merchant Accounts
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

World Payment Services Products & Services

 

Hardware and Software

World Payment Services offers a variety of products for countertop payments. They strive to find the terminal or system that best suits each merchant. They appear to focus on brick and mortar merchants at this time.

They offer terminals, pin pads, wireless terminals, and registers from:

Clover
First Data
Verifone
RP10

While they focus on brick and mortar, they also offer virtual terminals and gateways through First Data to provide services for merchants looking to expand into eCommerce or businesses that exist completely on the internet.

Value-Added Services

It does not appear that World Payment Services offers any extra services beyond their guarantee to provide the lowest rates possible.

Supported Payment Types and Services

Visa
Mastercard
Discover
American Express
Debit
Contactless Pay (Depending on the terminal)

World Payment Services Payment Processing

  • Cash Transactions
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EBT Acceptance
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

World Payment Services Billing & Invoicing

  • Contingency Billing
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

World Payment Services Advertising & Sales

 
It appears World Payment Services employs independent sales contractors to achieve their marketing goals. No public complaints are referring to these contractors which means they either play a relatively minor role in the company marketing or they are falling in line with the company transparency.

The website also talks about referrals being a large part of the company's marketing. They offer deals and discounts for bringing new business into the fold.

There are no specifics about the referral program other than to say that it is completely at the pace of the referring business.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

No

World Payment Services Pricing, Rates & Fees

 

The company guarantee is the lowest possible rate for every business. They take into account the merchant size, volume, and risk before they make their offer. They promise that they will maintain full transparency in their offers.

High-pressure sales will not be tolerated. Meaning their prices will always be fair and competitive.

There are several monthly and yearly fees. There is also an early termination fee. However, these fees are stated clearly and are presented upfront with the first application.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$295

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$95

Monthly Minimum

$25

Statement Fee

$25

World Payment Services Contract & Terms

There is no information on contract terms. That being said, it is most likely that this is variable depending on the individual business.

It is also likely that merchants are presented with the decision of whether to lease or purchase equipment. This is not stated on the website but would be in line with major competitors.

With their front-end focus on equipment, they likely present each merchant with several options when it comes to leasing.

Contract Length

3 Years

Early Termination Fee

$295

World Payment Services Setup & Support

 

Setup time always depends on delivery. However, the products carried by World Payment Services are well integrated and with First Data on the back end, merchants will likely have their systems up and running within a few hours of receiving their terminals.

Support is available in the forms of phone and email. There is also a Merchant Login section on the company website. They likely offer more tech support options there.

Their phone centers are listed to be available 24/7 with live support techs to help.

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

World Payment Services Complaints, Ratings & Reviews

BBB Rating

A+

World Payment Services does have a Better Business Bureau profile, but it is not accredited.

They have a single customer review. It is a 1/5 star rating. It appears that the customer made a mistake and gave a WorldPay review on the World Payment Services page. This is the only tarnishing review on any page linked to the company and it appears to be a mistake.

Other Online Reviews

Beyond the single Better Business Bureau complaint that looks to have been filed in error, there are no other complaints to be found online.

Scanning through the multiple review websites, it looks like World Payment Services has a 4-5 star rating across the board.

It is worth mentioning that because World Payment Services is a reseller of First Data merchant accounts, they are not the ones to hold those accounts. Customers may have issues and complaints about the overall services that are passed on up the line.

Ratings

BBB

A+ but is not BBB Accredited. (0 Reviews; 0 Complaints)

Google

No Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

10+

Total Online Complaints

<10

Lawsuits

None

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