Small to medium businesses looking for credit card processing.
Helping new businesses establish merchant accounts and the necessary hardware and software to successfully increase non-cash business.
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : $295
World Payment Services is headquartered in Raleigh, NC.
They were founded in 1998.
The CEO is Jack Kimball
Founded in 1998, World Payment Services has slowly grown from a small regional business into a national leader in the credit card processing industry. They offer everything from Clover terminals up the payment chain to their back-end provider, First Data.
While they are professional resellers of other products in the industry, they do it in a way that ensures they put the customer first in all matters.
To this end, they offer the World Payment Services Guarantee which states that all businesses are offered the lowest competitive rates.
By utilizing this customer-first mentality, they have been in business for almost twenty-five years and have kept their customer complaints below ten.
Raleigh, North Carolina
Merchant Provider Risk Tolerance
Hardware and Software
World Payment Services offers a variety of products for countertop payments. They strive to find the terminal or system that best suits each merchant. They appear to focus on brick and mortar merchants at this time.
They offer terminals, pin pads, wireless terminals, and registers from:
While they focus on brick and mortar, they also offer virtual terminals and gateways through First Data to provide services for merchants looking to expand into eCommerce or businesses that exist completely on the internet.
It does not appear that World Payment Services offers any extra services beyond their guarantee to provide the lowest rates possible.
Supported Payment Types and Services
Contactless Pay (Depending on the terminal)
Discloses All Important Terms
Public Pricing Available
The company guarantee is the lowest possible rate for every business. They take into account the merchant size, volume, and risk before they make their offer. They promise that they will maintain full transparency in their offers.
High-pressure sales will not be tolerated. Meaning their prices will always be fair and competitive.
There are several monthly and yearly fees. There is also an early termination fee. However, these fees are stated clearly and are presented upfront with the first application.
1.00% - 4.99%
1.00% - 4.99%
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
There is no information on contract terms. That being said, it is most likely that this is variable depending on the individual business.
It is also likely that merchants are presented with the decision of whether to lease or purchase equipment. This is not stated on the website but would be in line with major competitors.
With their front-end focus on equipment, they likely present each merchant with several options when it comes to leasing.
Early Termination Fee
Setup time always depends on delivery. However, the products carried by World Payment Services are well integrated and with First Data on the back end, merchants will likely have their systems up and running within a few hours of receiving their terminals.
Support is available in the forms of phone and email. There is also a Merchant Login section on the company website. They likely offer more tech support options there.
Their phone centers are listed to be available 24/7 with live support techs to help.
World Payment Services does have a Better Business Bureau profile, but it is not accredited.
They have a single customer review. It is a 1/5 star rating. It appears that the customer made a mistake and gave a WorldPay review on the World Payment Services page. This is the only tarnishing review on any page linked to the company and it appears to be a mistake.
Other Online Reviews
Beyond the single Better Business Bureau complaint that looks to have been filed in error, there are no other complaints to be found online.
Scanning through the multiple review websites, it looks like World Payment Services has a 4-5 star rating across the board.
It is worth mentioning that because World Payment Services is a reseller of First Data merchant accounts, they are not the ones to hold those accounts. Customers may have issues and complaints about the overall services that are passed on up the line.
A+ but is not BBB Accredited. (0 Reviews; 0 Complaints)
Total Online Reviews
Total Online Complaints
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