Workwell Technologies Review

Rates and Fees
80/100
Truth in Advertising
90/100
Consumer Reviews
95/100
Customer Support
95/100
4

Best for

Workwell™ Technologies is best for small to mid-sized low-risk businesses of any industry. The company can also service international merchants.

Specializes in

Workwell Technologies (Workwell) processes payments for debit and credit card transactions, catering to many different industries. The company is ideal for merchants, which can also utilize various other products, such as employee and time management tools and Point-of-Sale terminals. Through the company's Payvision partnerships, Workwell can process international merchants as well. The company offers a phone number for inquiries seven days a week, along with the option to text, email, and chat with their support team with any questions.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: $2.99%+$0.10

Keyed-in Rate: $2.99%+$0.10

Early Termination Fee : None

Contract Terms:

Month-to-month 1 Year 3 Years
Visit Workwell Technologies

Workwell is a sub-ISO of Paya (formerly Sage Payments) and Payvision. The company's acquiring bank is BMO Harris Bank, N.A. of Chicago, Illinois.

The company was founded in 2005, and its current CEO is Chad Buckmaster. Workwell's company headquarters are in Carlsbad, California.

Workwell Technologies Overview

 

With headquarters in Carlsbad, California, Workwell was founded in 2005, and it was initially known as Processing Point. In 2018, the name was changed to Workwell Technologies. The company's current CEO is Chad Buckmaster. It is important to note that Workwell is not a merchant processor but a reseller of Paya and Payvision's processing services. The company has also partnered with Dejvoo and TSYS for POS equipment.

Workwell has been accredited with the Better Business Bureau (BBB) since 2010 and has an A+ rating. There have been no complaints about Workwell in the last three years.

Quick Facts

Head Quarters

Carlsbad, CA

Year Founded

2005

CEO

Chad Buckmaster

Employees

51

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Thrift Store

Business Types Served

  • High Volume
  • Information
  • Low Risk
  • Mom & Pop
  • Retail / Card Present
  • Small Business
  • Wholesale

Workwell Technologies Products & Services

 

Workwell is not a merchant processor and a provider of the cloud-based back-office software solution. The company's services include:

uAccept: Workwell resells payment processing services for low-risk merchants, including international merchants for Paya and Payvision.

uAccept POS: The company also offers its brand of POS terminals with functionality to integrate with its uText service and QuickBooks Online. Workwell has also partnered with EMV-compliant mobile POS equipment providers such as TSYS and Dejvoo.

uAttend: The company offers cloud-based attendance and time-tracking hardware and software for using fingerprint and voice biometric scanners or touch-free facial recognition devices.

uText: Allows merchants to communicate with customers directly through the POS terminal to make or confirm orders and send them text receipts.

Workwell also offers Gateways solutions through Authorize.net.

Workwell Technologies Payment Processing

  • Bitcoin Processing Compatible
  • Credit Card Processing
  • Debit Card Processing
  • Gift Card Management
  • Ongoing Negotiation & Advocacy
  • Payment Gateway
  • POS Equipment

Workwell Technologies Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Workwell Technologies Advertising & Sales

 
Workwell does hire outside and inside sales teams to build out the company's sales pipeline. The company does not appear to have engaged in any deceptive or aggressive advertising tactics. Its zero complaints on the BBB website, or other online forums are a testament to that.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Workwell Technologies Pricing, Rates & Fees

 

Qualified rate – 1.59% + $0.10/transaction

Mid-qualified rate – 2.49% + $0.10/transaction

Non-qualified rate – 2.99% + $0.10/transaction

Contract term – None

Renewal term – None

Early termination fees – None

PCI compliance fee – Not available

Monthly Gateway fee – $9.95/month + $0.10/transaction

uAccept POS Hardware costs:

$449 – 8" touchscreen

$649 – 9.7" touchscreen

$849 – 15.7" touchscreen

uAccept POS Subscription – $49/month for first POS device, $19/month for additional devices

uText - $19.99/month 

The company also clarifies that merchants processing tips via the BridgePay gateway integrated into an uAccept POS device may accrue a higher cost for manual swipe transactions if the merchant account is from Global Payments East, FDNashville, Elavon, or WorldPay.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

$2.99%+$0.10

Keyed-in Rate

$2.99%+$0.10

Mobile Payment Rate

Virtual Terminal Rate

$2.99%+$0.10

Monthly Fee

Undisclosed

Payment Gateway Fee

$9.95 Per Month+$0.10 per transaction

Batch Fee

Early Termination Fee

None

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Workwell Technologies Contract & Terms

Workwell resells merchant processing services on behalf of Paya and Payvision and does not require a multi-year licensing agreement or early termination fees.

The company also does not lease POS equipment but instead sells it for a one-time cost. There is a monthly fee for Workwell's POS software. Merchants should carefully review the terms of the company's POS offering for hardware and software costs.

Contract Length

Month-to-month1 Year3 Years

Early Termination Fee

None

Workwell Technologies Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Workwell Technologies Complaints, Ratings & Reviews

There are no complaints against Workwell on any online forum. The company is accredited by the Better Business Bureau (BBB) since 2010 and has an A+ rating without any complaints in the last three years.

There was a class-action lawsuit that Workwell settled for nearly $1 million in damages pertaining to the violation of the Biometric Information Privacy Act. The lawsuit alleged that the company collected employee biometric information without prior consent.

Ratings

BBB

A+(0 complaints)

Google

4.4 Stars / 16 Reviews

Facebook

5 Stars / Based on the opinion of 8 people

Yelp

N/A

Reviews

Total Online Reviews

70+

Total Online Complaints

<10

Lawsuits

None

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