Wholesale Payments Review

Rates and Fees
70/100
Truth in Advertising
60/100
Consumer Reviews
70/100
Customer Support
60/100
3.2

Best for

Small businesses, online businesses, electronic stores, restaurants, bars.

Specializes in

Wholesale Payments markets itself as a full-service solution to payment processing. It services small businesses, e-commerce, restaurants, bars, and other companies. Gift and loyalty cards and cash advances are part of its primary services.

Pricing Summary

Setup Fee: $0

Monthly Fee: ranging from $30 to $72.95

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $500

Contract Terms:

3 Years
Visit Wholesale Payments

Mark Hodges founded Wholesale Payments in 2006 under Lubbock Credit Wholesale in Lubbock, Texas, which was then changed to Wholesale Payments in 2007. Wholesale Payments employs over 100 people. It mainly serves smaller businesses and e-commerce stores. 

Wholesale Payments Overview

 

Wholesale Payments markets itself as a full-service solution to payment processing. It offers a wide variety of services, including traditional processing, gift and loyalty cards, cash advances, and more. It focuses on serving smaller businesses and online businesses. It has a pricing model that is either tiered-pricing or flat-rate: some sources say it offers both options. Various forms of mobile and contactless payment options are also available. Wholesale Payments' overall reputation, industry-wise, is average but mixed. There are a noticeable amount of complaints about the company online, both on BBB and other websites. Wholesale Payments also offers check services, equipment leasing, and more. This equipment leasing can last several years and is done through First Data Global Leasing.

Quick Facts

Head Quarters

Lubbock, tx

Year Founded

2006

CEO

Mark Hodges

Employees

100

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gas Station
  • Hunting & Outdoor Equipment
  • Legal
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Wholesale Payments Products & Services

 

Point 1: Full-Service Payment Processing


Wholesale Payments offers a full-service payment processing plan. It allows a merchant to accept debit and credit cards, cash checks electronically using a POS terminal, take mobile payments and other forms of contactless payment, and more. It mentions specifically on its site that restaurants, retail, and gas stations benefit most from its specific processing solutions. 

Point 2: Gift Card & Loyalty Programs


As many other merchant account providers do, Wholesale Payments offers both a Gift Card Program as well as a Loyalty Program. This allows merchants to create and sell gift cards that generate sales when they are sold and when they are redeemed. Gift Cards create extra revenue for merchants. Loyalty programs are also useful to merchants as they tend to cause repeated business because it is a good deal to customers. Promotions, sales, or special discounts can be offered through loyalty programs, resulting in short-term surges of sales.

Point 3: Cash Advances for Merchants


Wholesale Payments offers cash advances for merchants, which can be especially useful in several industries, particularly retail and restaurants/bars, among others. Wholesale Payments offers 150k per location and stipulates that they don't collect payment until you do, taking a small percentage additionally from each sale until the debt is paid off. The cash advance is a fully automated process, and bad credit does not automatically disqualify you for a cash advance from Wholesale Payments.

Wholesale Payments Payment Processing

  • Check Services
  • Credit Card Processing
  • Debit Card Processing
  • EBT Acceptance
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Wholesale Payments Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

Wholesale Payments Advertising & Sales

 
Wholesale Payments sells its services through independent sales agents as well as telemarketers. While familiar with merchant account providers, this kind of sales approach isn't quite as good as an inside sales team, and it also tends to generate a high total of complaints. Common complaints about Wholesale Payments in this regard include persistent sales calls, higher-than-expected fees, and unprofessional sales agents working for Wholesale Payments. There is a noticeable amount of deceptive, dishonest behavior in Wholesale Payments' sales team, even going so far as to try to deceive merchants that they are a different company to make them sign a contract. Wholesale Payments is a registered ISO of Wells Fargo Bank from Walnut Creek, California.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Wholesale Payments Pricing, Rates & Fees

 

Wholesale Payments uses both a tiered-pricing model as well as a flat-rate model. Not all of the fees are disclosed by Wholesale Payments, but several different bits of information are known: monthly fees can range from $30 to over $70, and there is a rather large termination fee of $500 attached if you cancel the contract early. Wholesale Payments sells equipment through First Data Global Leasing; this agreement typically lasts 48 months and is charged at $65 per month. Some aspects of its pricing are transparent, but others are not. 

Pricing at a Glance

Pricing Model

Tiered PricingFlat Rate

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

ranging from $30 to $72.95

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$500

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

48 Month (locked); $65 Per Month

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Undisclosed

Monthly Minimum

Undisclosed

Statement Fee

Wholesale Payments Contract & Terms

Wholesale Payments uses a three-year contract--from a company called Priority Payment Systems--that has an early termination fee of up to $500. Not many other specific terms of the Priority Payment Systems contract are known, or whether Wholesale Payments uses any different kinds of deals besides that. There are a noticeable amount of complaints revolving around difficulty canceling the services and contract terms that were not disclosed by sales representatives. 

Contract Length

3 Years

Early Termination Fee

$500

Wholesale Payments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Wholesale Payments Complaints, Ratings & Reviews

Wholesale Payments is not accredited on BBB. It has 3 out of 5 stars with 17 reviews. There are also over 30 customer complaints on BBB, and only some were resolved or even answered. Other websites such as Indeed, Google and Glassdoor have also weighed in: Indeed has it rated at 3.8 out of 15 reviews, Google has it rated at 3.7 out of 300 reviews, and Glassdoor has it rated at 3.6 out of 24 votes.

Wholesale Payments has no noticeable lawsuits, class-action or otherwise, currently ongoing. It also was not the subject of any legal action in the past.

The most common complaints about Wholesale Payments revolve around advertising and sales issues, echoing many merchants' complaints about the Wholesale Payments review team.

Ratings

BBB

B+(33 complaints)

Google

3.7 Stars / 252 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

275+

Total Online Complaints

30+

Lawsuits

None

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