WePay, a Chase company, helps online platforms increase revenue through integrated payments processing under their own name.
The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments without compromising on their user experience or taking on risk and regulatory exposure. In a mobile world, WePay’s integrations with Apple Pay and Android Pay for the Web help ensure high transaction conversions, while the company’s mobile point of sale (mPOS) solution allows platforms to seamlessly handle in-person payments in addition to online payments. WePay also offers a wide range of add-ons to support platforms’ specific needs.
|Swipe Rate||2.9% + $0.30|
|Keyed-in Rate||2.9% + $0.30|
|Early Termination Fee||$0|
|Contract Terms||No Contract Required, Month-to-month, 1 Year, 3 Years|
Founded in 2008, WePay is a merchant account alternative that first started as a competitor to services like Stripe. The company has been assimilated into the Chase Merchant Services brand, The company’s primary focus is providing online platforms with the ability to collect payments from customers and donors (for example, through websites like GoFundMe.com). WePay allows virtually any website to integrate an account to collect payments from participating users via ACH bank transfers and credit card. The service has no setup fees, no monthly fees, and no service length requirement.
WePay’s headquarters can be found at 350 Convention Way, Redwood City, California 94063. The company’s CEO is Bill Clerico.
WePay Pros & Cons
Good developer tools
Good marketplace tools
Chip card hardware
No setup or application fees
No pricing disclosed online
Account stability issues
WePay Products & Services
WePay helps online platforms increase revenue through integrated payments processing. The company has uniquely enabled more than 1,000 platforms including Constant Contact, GoFundMe, and Meetup to incorporate payments so their users can start getting paid in minutes, all without compromising on their user experience or taking on risk and regulatory exposure. WePay supports mobile conversion with mPOS and integrations with Apple Pay and Android Pay for the Web.
WePay Advertising & Sales
WePay primarily uses its website to market itself as payment solution for online platforms. That said, the website quotes two rates: 2.9% + $0.30 for credit card payments or 1% + $0.30 for direct payments from bank accounts. These rates appear to be accurately quoted and inclusive. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials.
By far the most common complaints about WePay are older complaints filed when the company was marketing itself to all businesses. These complaints were related to its policies regarding reserves and high-risk merchant accounts. These issues could be characterized as either sales issues or service issues. To the extent that they were related to sales and marketing, it seems that the company’s application/setup process did not do an adequate job of screening out merchants who would ultimately have their account terminated after they had been allowed to process transactions. We were able to locate numerous WePay reviews by merchants who were told by either the company’s website or one of its representatives that their business type qualified for processing through WePay, only to find out after processing large payments that their accounts had been cancelled and their funds returned to customers. It seems that this common issue could have been more easily avoided if the process for signing up for a WePay account were a more thorough and guided one.
WePay claims that its current focus on crowdfunding platforms and marketplace websites has eliminated most complaints of this nature. The feedback we have received does not corroborate the company’s claim. Merchants can see a full list of WePay’s “Prohibited Activities” here. If your payment platform deals with one of these industries or is similar to one of the business types on this list, be aware that you may be subject to sudden cancellation of your account even after fully completing the account setup process.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
|Public Pricing Available||Yes|
WePay Pricing, Rates & Fees
WePay no longer lists per-transaction fees on its website, but its most recently displayed pricing charged 2.9% + $0.30 for credit card payments or 1% + $0.30 for direct payments from bank accounts. It is likely that it now customizes its pricing for each payment platform it works with. In addition to its flat processing rates, WePay’s website lists a $15 chargeback fee, which is standard for the industry. The company’s most contentious policies, however, are not clearly listed, and they have to do with reserves and prohibited activities.
As a fraud prevention measure, WePay has previously been known to enforce a standard withdrawal limit of $2,500 per business per seven days, with payments above that figure being placed in a rolling 30-day reserve. This means that a merchant who routinely does over $2,500 per week in business might be unable to access more than that amount in any given seven-day span, and it also means that a variable amount beyond the initial $2,500 could be withheld in a reserve for up to 30 days. This policy is no longer mentioned in WePay’s terms and conditions, but the company does reserve the right to impose transaction limits at its discretion.
Pricing At A Glance
|Pricing Model||Flat Rate|
|Swiped Rate||2.9% + $0.30|
|Keyed-in Rate||2.9% + $0.30|
|Mobile Payment Rate|
|Virtual Terminal Rate||2.9% + $0.30|
|Payment Gateway Fee||Undisclosed|
|Early Termination Fee||$0|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||None|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||$0|
WePay Contract & Terms
WePay’s pricing and contract terms will vary depending on the WePay partner a merchant works with.
WePay Setup & Support
WePay solely provides ticket support through its website to all of its users with staff available between 9 am to 9 pm EST. Its website states that all requests will be responded to within 1 business day but its limited support options mean it does not rate as a top merchant account provider for great customer service.
WePay Complaints, Ratings & Reviews
WePay, Inc. has an “A” rating with the Better Business Bureau but is not BBB-accredited. The BBB created its profile for WePay, Inc. in June 2015. It has 102 complaints in the last 36 months. 57 of these complaints were related to the product or service, 42 had to do with billing/collection issues, 1 due to Advertising/Sales and 2 had to do with Delivery Issues. WePay, Inc. resolved 41 complaints to the satisfaction of the merchant, while the remaining 61 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
|No Reviews yet|
|Total Online Reviews||650+|
|Total Online Complaints||250+|