Volusion Review

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Rates and Fees
80/100
Truth in Advertising
90/100
Consumer Reviews
50/100
Customer Support
90/100
3

Best for

Ecommerce

Specializes in

Debit and credit card processing, SEO tools, Web hosting, and design, Online store, Online payment gateway, QuickBooks integration.

Pricing Summary

Setup Fee: $0

Monthly Fee: $15

Swipe Rate: Qualified Rate: 2.15% + $0.34

Keyed-in Rate: Non-Qualified Rate : 3.96% + $0.34

Early Termination Fee : $99

Contract Terms:

No Contract Required Month-to-month 1 Year
Visit Volusion

Volusion helps entrepreneurs make the best out of ecommerce by marketing their products via online stores and various other services.

Volusion Overview

 

Volusion is an online merchant platform that offers ecommerce solutions by providing software for the customization of online stores to help internet entrepreneurs.

Just like other similar platforms like Shopify, Volusion helps online business owners edit their store and provide them with sales opportunities as well.

Users have full control of their store backend, and this makes them feel in charge.

Quick Facts

Head Quarters

Austin, TX

Year Founded

1999

CEO

Bardia Dejban

Employees

238

Merchant Provider Risk Tolerance

What We Like

Does not employ independent resellers.

Great customer support.

User friendly

What We Don't Like

Does not disclose all important terms and conditions.

Charges extra fees

Industries Served

  • Clothing & Apparel
  • Education
  • Electronics
  • Gaming
  • Healthcare
  • Hosting
  • Hunting & Outdoor Equipment
  • Medical
  • Personal Service
  • SAAS
  • Self Defense, Tasers & Stun Guns
  • SEO & SEM Services

Business Types Served

  • B2B
  • Drop Shipping
  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Volusion Products & Services

 

Volusion offers all products and services that ecommerce platforms offer.

They allow you to create your website, and this comes with other benefits such as custom domains, responsive themes, various pages to sell your products, and also a CCS editor for advanced customization of your store.

For the sales of your products, Volusion allows you to create multiple pages, especially if you have more than one product to sell.

They help you to seamlessly process your orders, provide you with shipping options to get your products to their destination, and, most importantly, they process your payment securely.

Volusion also has a lot of features for you to grow your business, even beyond their platform. You can extend your store to more popular platforms like Amazon, eBay, and Facebook. This will grant you more access to prospective customers.

You can also customize your store to accept various payment processing methods.

Volusion Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Credit Card Processing
  • Debit Card Processing
  • Mobile Commerce
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • Shopping Cart Integration
  • Shopping Cart Provided

Volusion Billing & Invoicing

  • Customizable Invoices
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Volusion Advertising & Sales

 
Volusion advertises itself via its website and other platforms like Global Payments that they have a partnership deal with.

There are no signs of them making use of influencers of individual marketers to promote their business or platform.

However, Volusion received a lot of complaints as regards the nondisclosure for their fees and rates in most of their advertising content.

This especially has to do with the transaction fee of 2.15% on their website. The fee is just their qualified rate, and there are other rates like Volusion Mid-Qualified rate and Non-Qualified rate that are 3.56% and 3.66%, respectively. Merchants have to pay these rates for gift card transactions and other international card processing.

Another notable complaint is the nondisclosure of the Volusion’s three-years deal and their termination fee of $99 that are not specifically mentioned on the website. What makes this worse is the “no added fee” advertisement on their pricing page.

In truth, Volusion does not charge for added fees on party gateway payment. So, should in case you think that they charge you for a third-party transaction, you may request a statement of account from the payment platform. This will help you figure out any hidden charges.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Volusion Pricing, Rates & Fees

 

Volusion has two payment categories- The credit card processing fees and web hosting fees. Volusion card processing is via Global Payments, and this is a 3-year deal. The details of the deal are:


  • $99 for early termination

  • $25 monthly fee.

  • $17.99 monthly gateway fee.

  • $3.41 PCI compliance fee.

  • $10 statement fee.


You can also make use of third party payment platforms like PayPal, TransFirst, Stripe, etc.

For Web hosting services, Volusion has 4 payment packages. The first one is the personal package that costs $29 per month. The next one, called the professional package, costs $79 per month, followed by the startup package that costs $179 per month. The last package is the business package, with $299 per month.

The differences in these packages are service improvements for bandwidths, customer support, marketing features, etc. The higher the package and price, the better the bandwidth a merchant will get.

Pricing at a Glance

Pricing Model

Tiered PricingFlat Rate

Swiped Rate

Qualified Rate: 2.15% + $0.34

Keyed-in Rate

Non-Qualified Rate : 3.96% + $0.34

Mobile Payment Rate

Virtual Terminal Rate

Monthly Fee

$15

Payment Gateway Fee

$17.99 Per Month

Batch Fee

Early Termination Fee

$99

PCI Compliance Fee

$3.41 Per Month

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

$15

Statement Fee

$10 Per Month

Volusion Contract & Terms

Volusion has a 3-year contract through Global Payments, and this comes with a $99 termination fee

Contract Length

No Contract RequiredMonth-to-month1 Year

Early Termination Fee

$99

Volusion Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)

Volusion Complaints, Ratings & Reviews

A review of Volusion ratings include the following:


  • 42 total complaints in 3 years.

  • 8 products and service complaints.

  • 33 billing and collection complaints.

  • 1 advert and sales complaint.


They were able to resolve 12 of these complaints successfully, there were no final resolutions for the remaining 30 complaints. This means that the merchant was either not entirely satisfied or refused to give their final verdict.

Volusion has a Better Business Bureau of A+, and they are also BB accredited since 2001.

Ratings

BBB

A+ (36 Customer Complaints)

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

350+

Total Online Complaints

100+

Lawsuits

None

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