Vantiv (Now Worldpay) is one of the largest payment processors in the world. WorldPay offers in-house merchant services, not outsourced like many of their peers. WorldPay integrates with many third-party POS equipment providers. WorldPay outsources equipment and technology from other companies.
Here are some of the features that make WorldPay standout:
- Services for every size business
- Mobile payment solutions
- Brick-and-mortar payment solutions
- POS systems for every business type
|Early Termination Fee||$250 To $495|
|Contract Terms||3 Years|
According to its website, WorldPay caters to size businesses. The company also sells to every industry.
Pricing varies based on each business’s needs. You will not find mention of fees and rates on their website. They use in-person sales reps to sell their merchant solutions. There are no hidden fees, but they do have an early termination fee, setup fee, and ongoing monthly fees depending on your business’s size and the industry within which it operates. Higher-risk businesses pay more than low-risk merchants.
We have found mainly mixed reviews of WorldPay online. On the Trustpilot website, there are 2,591 reviews. Half are bad. The other half mostly excellent. This is why it rates three stars.
vantiv Pros & Cons
Built to engage customers
Personal account manager
Integrates with most POS equipment models
Can handle any volume of sales transactions
Low BBB rating (1-star)
Many negative reviews
Early termination fee
Monthly processing fee
vantiv Products & Services
WorldPay offers customer POS solutions that cover every industry: e-commerce, brick-and-mortar retailers and restaurants, banks and fintech companies, and more.
WorldPay offers its in-house merchant solutions. They can integrate their merchant accounts with most POS systems and credit card processing equipment. Their dedicated team of in-house sales professionals can assist any business with solutions that meet its needs.
vantiv Advertising & Sales
WorldPay has a one-star BBB rating.
There is evidence of hidden-fees and long, confusing contracts.
WorldPay pricing is negotiable; the in-house sales force negotiates fees.
The company promotes itself through its independent sales reps who sell its products.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
vantiv Pricing, Rates & Fees
WorldPay Pricing, Rates & Fees:
- variable transaction rates
- $50 setup fee
- $10 per month service fee
- Other fees
Pricing At A Glance
|Mobile Payment Rate|
|Virtual Terminal Rate||Variable|
|Payment Gateway Fee|
|Early Termination Fee||$250 To $495|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
|Address Verification Service (AVS)|
|Account Setup Fee||$50|
|Gateway Setup Fee|
vantiv Contract & Terms
WorldPay has complicated contract terms and hidden pricing. The rate you receive depends on your industry, the size of your business, and other factors. Equipment can be rented or purchased. We recommend purchasing your equipment to save money.
The terms and conditions of each merchant agreement are not the same for every merchant. Terms and conditions are negotiated at the time of sale.
vantiv Setup & Support
WorldPay has an in-person application process. A sales professional will access your business needs and present a proposal. The pricing is not the same for every customer.
WorldPay does thorough underwriting on the front end, which is a good practice for merchants selling into high-risk industries. WorldPay approval rating seems high based on other reviews we found online.
WorldPay provides 24/7 phone support. Our experience has been that their customer service is fair, though they were direct with us on the phone, congruent with online reviews.
There are many negative reviews online regarding WorldPay’s service. Most reviews are complaints about unfair pricing practices and the early termination fee.
- WorldPay builds customized payment solutions for all size businesses.
- Phone Support
- Personal Account Manager
vantiv Complaints, Ratings & Reviews
There are 277 complaints closed in the last three years; 76 complaints closed in the previous 12 months with the BBB. Most of these negative ratings are customer service and fee-related complaints.
|BBB||NR, Vantiv is not BBB Accredited|
|3.1 Stars / 76 Reviews (FIS)|
|Yelp||1 Star / 65 Reviews|
|Total Online Reviews||400+|
|Total Online Complaints||200+|