Upserve Review

Rates and Fees
90/100
Truth in Advertising
89/100
Consumer Reviews
92/100
Customer Support
90/100
4.5

Best for

Restaurants of all sizes seeking a mobile payment gateway solution.

Specializes in

Upserve has a unique payment gateway specifically designed for restaurants, helping them handle table designations, back of the house receipts, inventory, as well as other mobile payment verticals.

Pricing Summary

Setup Fee: $119

Monthly Fee: $59+($60/Terminal); $199+($50/Terminal); $356+(40/Terminal)

Swipe Rate: 2.49% + $0.15

Keyed-in Rate: 2.49% + $0.15

Early Termination Fee : $300

Contract Terms:

Month-to-month 3 Years
Visit Upserve

Upserve is a small business POS app primarily designed for restaurants. The app runs both on iOS and Android devices and was built to help restaurant managers operate every facet of a restaurant. 

Here are some of the features that make this POS app standout:


  • Check orders

  • Monitor inventory

  • Manage employees

  • Pull sales reports

  • Update menu items

  • Track deliveries

  • And more


The way the Upserve app works is simple; it connects an existing merchant account with popular restaurant and business apps. For example, some restaurants may use an app like QuickBooks to track inventory and handle accounting.

The app also has a CMS component that lets  managers push discounts, promotions, and new menu items out to customers to foster stronger relationships.

Upserve Overview

 

According to its website, Upserve primarily caters to restaurant businesses. It  focuses on the following spaces: bars, restaurants, cafes, and takeaways. The firm refers to these sectors as high-transaction industries There is information online to suggest that Upserve serves other mobile payment verticals very effectively.

Its payment gateway is compatible with Apple and Android, and seems to have integrations with all major inventory and delivery apps such as  DoorDash, Grubhub, Uber Eats.  It also has tools for mobile payment and POS systems, but its marketing and communication efforts largely focus on the restaurant industry. 

Thousands of restaurants use Upserve, serving more than 57 million diners, processing over $12 billion in annual sales. 

Based on its website, the company’s rates seem to fall in line with other restaurant points of sales systems at 2.49% & $0.15.

We have found no negative reviews of Upserve online.

Quick Facts

Head Quarters

Providence, Rhode Island

Year Founded

2009

CEO

Sheryl Hoskins

Employees

50

Merchant Provider Risk Tolerance

What We Like

Online ordering

Programmable interface

Powerful reporting software

Designed for and by restaurant employees

What We Don't Like

Known to be buggy, having occasional outages

Value price imbalance compared to similar competitors

Industries Served

  • Convenience Store
  • Marketing Agency
  • Restaurant / Bar

Business Types Served

  • Enterprise Merchant Accounts
  • High Volume
  • Mobile
  • Mom & Pop
  • Retail / Card Present
  • Small Business

Upserve Products & Services

 

Upserve offers the following products on its website:

Payment Gateway: The company’s main payment gateway. It allows restaurants to accept debit and credit cards and process ACH payments.

A core feature is “Ttrack Sales” which allows companies to track sales and measure growth to better manage their finances.

The payment gateway includes several features like: 


  • Specialty orders

  • Table management

  • Restaurant management

  • Customer management

  • Tools to run a bar, restaurant, nightclub, or cafe

  • Online partnership with GrubHub to offer online ordering

  • Compatible with Android and iOS devices


The gateway has an easy-to-use interface that is completely customizable to serve the needs of any restaurant or other food establishment.

The gateway has integrations to all major restaurant apps, accounting softwares, and many other business related software integrations.

Mobile Payments: Upserve allows merchants to accept payments on-the-go using an app on their smartphones that connects directly with the payment processor.  Merchants can instantly record and batch all payment information along with emailing receipts to customers. The mobile app also acts as a wireless terminal for catering orders.

POS Systems: Upserve offers its own proprietary software that includes Upserve HQ insights, Upserve Live mobile app, Upserve Workforce (employee management), and Upserve Marketing. The Pro Software Platform includes all of these features, plus Automated inventory management, online ordering, a loyalty program, menu customization, and performance insights for waitstaff.

Upserve Payment Processing

  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Mobile Payments App
  • Online Payments
  • POS Equipment
  • Retail Payment Processing

Upserve Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing

Upserve Advertising & Sales

 
Upserve has no advertising complaints on BBB. We have no evidence of any misleading claims.

Upserve’s pricing is straightforward with fees listed on its site. The company promotes itself through its internal customer service experts who also help set up and train restaurant staff to use the POS, according to the company website.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

Yes

Upserve Pricing, Rates & Fees

 

Its website and several online reviews list the following pricing:


  • Monthly fee: $59/month

  • Set up fee: $119

  • Swiped Rate: 2.49% + $0.15

  • Keyed-in Rate: 2.49% + $0.15

  • ACH Rate: 2.49% + $0.15

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

2.49% + $0.15

Keyed-in Rate

2.49% + $0.15

Mobile Payment Rate

2.49% + $0.15

Virtual Terminal Rate

0

Monthly Fee

$59+($60/Terminal); $199+($50/Terminal); $356+(40/Terminal)

Payment Gateway Fee

0

Batch Fee

0

Early Termination Fee

$300

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

3 years (36 months)

Address Verification Service (AVS)

0

Application Fee

0

Account Setup Fee

$119

Gateway Setup Fee

0

Annual Fee

0

Monthly Minimum

0

Statement Fee

0

Upserve Contract & Terms

The company’s website states that it offers 3-year contracts, with a $300 early termination fee (ETF).  This makes the contract length irrelevant.

Due to varying banking relationships, the terms and conditions of each agreement will vary from one merchant to the next.

Contract Length

Month-to-month3 Years

Early Termination Fee

$300

Upserve Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • In Person
  • Live Online (1-on-1)

Support Highlights

  • Dedicated Account Manager
  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Upserve Complaints, Ratings & Reviews

There are no complaints against Upserve to report.

Ratings

BBB

A+ (0 reviews)

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

45

Total Online Complaints

1

Lawsuits

None

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