Companies looking to improve their payment products, both with mobile and with POS integration.
Providing multiple options for payment processing products. They offer a gateway to integrate with POS systems and also focus on top-level security for the whole business process. With offices in Canada and Australia, they do work with American companies but offer a more worldwide scope.
Early Termination Fee :
Claudio Lai is listed as the company president.
The home office for True Blue Payments is located in Vancouver, CA.
They have been in business for over 20 years.
True Blue Pay was established over twenty years ago to develop a technologically integrated payment processor. In the past two decades, they have made it their goal to remain on that cutting edge and offer the highest level to their customers.
They provide the front end of the credit card processing system and work with some of the largest merchant account providers on the back end.
The goal is to provide a seamless and secure gateway to every merchant they work with. By focusing on mobile and brick-and-mortar operating systems, they have been able to create a product that offers above industry standard processing to their clients.
Despite being in business for over twenty years, there is no information to be found on them anywhere. They do not have a Better Business Bureau profile or rating and there are no company reviews to be found anywhere online.
Merchant Provider Risk Tolerance
Specializes in small and local businesses and e-commerce and POS merchants.
No set up fees.
Processes point of sale, mobile, EMV and e-con transactions.
Zero account set up fee.
United States based customer service.
Early termination fee.
Three year contract term.
Variable monthly fee.
Uses telemarketers and independent sales agents to increase business.
Pricing information is not available.
Hardware and Software
True Blue does offer a single EMV/swipe card option. They don’t offer any variety in this department to suit different business levels and needs.
In contrast, they have multiple scalable options for software to integrate with merchant POS systems. They also offer a mobile payment processor that works with all tablets and smartphones.
With their integrated software and payment options, they focus most of their efforts on streamlining the virtual terminal instead of actual payment terminals.
There are no value-added services listed on their website. They do however boast of the third-party integrations they are capable of offering.
True Blue Payment is compatible with almost every major eCommerce shopping cart system.
They make mention of gift cards and loyalty cards in their accepted payments, but do not reference being the ones to set them up.
Supported Payment Types and Services
Pin Based Debit
Electronic Benefits (EBT)
Flexible Spending Cards (FSA)
Electronic Check Conversion (ACH)
They do not list any other forms of accepted payment on their website, however, they do mention accepting tap payment, which may mean they accept Apple Pay and Google Pay.
Discloses All Important Terms
Public Pricing Available
There are no prices listed on their website. When compared to other payment aggregators like Square, Stripe, and PayPal, it can be assumed that True Blue Payments charges a set rate per transaction.
There are no real numbers presented on their website. This may be an indication that pricing can vary depending on the merchant. If this is the case they will take into account the size of the business, the risk of the business, and the volume of the transactions processed.
Mobile Payment Rate
Virtual Terminal Rate
Payment Gateway Fee
Early Termination Fee
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
There are no listed contracts or terms to be found on the company website.
They do advertise being able to work with any business, regardless of size or risk level. The lack of contract disclosure is most likely because each contract needs to be specific to the business.
Terms and rates are most likely negotiated with the contract when the contract is signed.
Early Termination Fee
True Blue Payments states there is minimal application and setup time required to get the merchant to accept payments.
This is most likely about using their online payment app and software. There would be a delivery wait period for the arrival of the hardware. This can often take 7-14 days depending on the delivery service.
The website offers the industry-standard telephone number and email address to cover customer and tech support.
There is no indication of available hours and this could be problematic as it looks like their offices are either in Western Canada or in Australia.
There is no Better Business Bureau rating or profile.
Other Online Reviews
There are no reviews found anywhere online. Both internal and external reviews are nonexistent. Even on their website, it is impossible to find customer reviews.
Total Online Reviews
Total Online Complaints
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