TouchSuite Review

Rates and Fees
90/100
Truth in Advertising
85/100
Consumer Reviews
90/100
Customer Support
85/100
4.2

Best for

Restaurants, bars, cafes, and retailers should consider TouchSuite because it offers unique features built just for them. The products fit mom-and-pop shops to Fortune 500 companies. TouchSuite also provides a healthy selection of e-Commerce payment processing systems for all types of businesses.

Specializes in

TouchSuite prides itself on its GRUBBER POS self-serve kiosk for restaurants, cafes, bars, and the hospitality industry. In addition, TouchSuite offers its stationary and mobile POS systems for server use that integrate with the kitchen and all parts of the restaurant. It is a reseller for Clover and the e-Commerce platforms Converge, USAEpay, NMI, and Authorize.net. 

Pricing Summary

Setup Fee: $0

Monthly Fee: Variable

Swipe Rate: 0.20% + $0.10

Keyed-in Rate: 0.20% + $0.10

Early Termination Fee : $1,000+

Contract Terms:

3 Years
Visit TouchSuite

TouchSuite won South Florida Business Journal’s 2018 “Business Of The Year” award in the $25 to $49 million revenue category. Founded in 2004, Touchsuite is headquartered in Boca Raton, Florida. The company is a registered ISO of Wells Fargo Bank, BMO Harris Bank, and the #2 partner of Elavon, Inc.

TouchSuite Overview

 

TouchSuite ranks as one of America’s leading fintech companies. It has qualified repeatedly as one of Inc. Magazine’s 500 fastest-growing private companies.

Originally, TouchSuite was strictly a merchant payment processor but has since evolved into an award-winning company that provides both payment processing and eCommerce solutions to businesses from mom-and-pop- to enterprise size.

The company advertises low rates, but merchants should bear in mind that TouchSuite, like most processors, uses a variable pricing model. It offers low prices on its retail, restaurant, and salon credit card processing web pages, which are likely highly competitive because the company focuses on these industries. 

TouchSuite’s equipment does not integrate with equipment from other processors, so merchants must use TouchSuite for all their payment processing while under contract.

 

Quick Facts

Head Quarters

Boca Raton, FL

Year Founded

2003

CEO

Sam Zietz

Employees

100

Merchant Provider Risk Tolerance

What We Like

GRUBBER restaurant self-serve kiosk option

POS systems built for specific industries (restaurants, bars, salons, spas and more)

Customer data analytics

QuickBooks at lower than direct cost

What We Don't Like

Contract terms can be vague

Some complaints of slow set up or customer service response

Outside primary industries, pricing may be less competitive

Industries Served

  • CBD & Hemp
  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • E-Cigarettes / Vape
  • Electronics
  • Gas Station
  • Hunting & Outdoor Equipment
  • Marijuana / Cannabis
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Low Risk
  • Mobile
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

TouchSuite Products & Services

 

Hardware & Software


For restaurants, the company offers both its self-serve kiosk system GRUBBER and full-service POS systems through its TouchSuite custom POS system. 

The company advertises the benefits of self-service kiosks for restaurants: reduction of customer wait times, enhanced workflow efficiencies, and increased sales.

A GRUBBER package includes the hardware and software, EMV certified credit card terminal, receipt printer, and kiosk stand.

The TouchSuite restaurant POS system integrates the restaurant’s entire system, according to the company’s website. Servers or counter people input the orders, which are then automatically transmitted to the kitchen, where the software manages workflow.

TouchSuite underscores that management benefits from the ease of changing menu items and prices, managing payroll, supervising delivery drivers, reducing waste, and configuring the best table layout.

The company serves as a Clover reseller, which provides several options for retail and other businesses needing POS processing. Merchants can choose between a full-service Clover system, the Clover Mini, and the Clover Mobile Payments options.

Value-Added Services


In addition to payment processing, TouchSuite offers its customers SEO solutions, 240-hour cash advances, and marketing technology, such as automated analysis of customer data.

TouchSuite’s e-Commerce solutions provide several value-added services, including user permission management (up to 5000 users). 

On the security front, it provides EMV, encryption, and tokenization. 

In addition, TouchSuite offers e-Commerce customers a variety of digital cart options.

Accepted Payment Types


TouchSuite’s payment processing and e-Commerce products accept most payment types, including MasterCard, Visa, Discover, American Express, Diners Club, and JCB. The company also provides EBT capabilities, guaranteed checks, and loyalty program payments.

TouchSuite is fully capable of supporting near-field communication (NFC) mobile payments, regardless of which type of payment processing equipment you choose. NFC payment technology transfers transaction information between two NFC-enabled devices, such as a smartphone, smartwatch, or tablet, and a TouchSuite NFC enabled terminal.

TouchSuite Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

TouchSuite Billing & Invoicing

  • Mobile Payments
  • Multi-Currency
  • Online Payments
  • Payment Processing

TouchSuite Advertising & Sales

 
TouchSuite uses traditional advertising, such as web ads, to market its products. It also attempts to gain new customers through a brand ambassador program, word of mouth, and referrals. 

The company uses both independent sales organizations (ISO) and independent agents. TouchSuite provides its independent salespeople with training and support. The quality of this support is very important, as many payment processors provide little help to independent agents, a situation that can result in poor service.

According to customer reviews, TouchSuite does a good job with field support, so independent agents are able to convey information about the products and install new systems effectively. However, as is often the case with both internal- and independent salespeople, some customers complain of a lack of clarity regarding contract terms.  

Specifically, some complaints mention an incomplete disclosure of the company’s cancellation fees and monthly costs. Also, some complaints about non-disclosure of equipment lease terms exist. These complaints have centered on equipment leases through third-party leasing companies, such as First Data Global Leasing and MBF Leasing.

 

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

TouchSuite Pricing, Rates & Fees

 

TouchSuite has a variable pricing structure, dependent on factors such as industry and transaction volume.

For its POS rates, the company charges between 1.00% and 4.99% for each transaction. 

However, it offers special rates for some retail, restaurant, and salon credit card transactions, which it advertises as low .20% + 10 cents. This is likely TouchSuite’s most competitive rate because it is advertised, applies to the industries it specializes in and several merchant reviews report higher price levels. 

We also found that TouchSuite has special pricing for its proprietary app, which integrates with QuickBooks POS. A special rate of 0.95% plus $0.22 applies to debit PIN transactions, and the swipe rate stands at 1.95% plus $0.22. The keyed-in rate is 2.95% plus $0.22. These rates beat the QuickBooks direct pricing!

E-Commerce customers are charged between 1.00% and 4.99%, with a $25 monthly fee and $100 setup fee. 

TouchSuite promises to match merchants’ existing pricing. It is possible to obtain a better price this way, though a long-term contract does apply. 

Pricing at a Glance

Pricing Model

Interchange PlusFlat Rate

Swiped Rate

0.20% + $0.10

Keyed-in Rate

0.20% + $0.10

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Variable

Payment Gateway Fee

Up to $25 Per Month

Batch Fee

$0.10

Early Termination Fee

$1,000+

PCI Compliance Fee

Variable

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Up to $100

Annual Fee

Monthly Minimum

Variable

Statement Fee

TouchSuite Contract & Terms

TouchSuite requires a 48-month commitment for its services, though equipment lease contracts last just 36 months. The contract calls for “liquidated damages” to be paid by the customer in the event of early termination. Liquidated damages are the amount of money the company loses because of a contract breach. This can lead to a hefty cancellation fee, so new customers should review the contract carefully before signing.

Contract Length

3 Years

Early Termination Fee

$1,000+

TouchSuite Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

TouchSuite Complaints, Ratings & Reviews

TouchSuite maintains an A+ rating with the Better Business Bureau (BBB) and has been accredited by it since 2012. It has received two complaints in the past 36 months through the BBB. This is a vast improvement over the 13 BBB complaints received in the prior 36-month period, suggesting that the company has improved services. However, it did not successfully resolve the two complaints against it over the past three years, which related to product and service issues.

The company scored a 3.4-star average over 88 Google Business reviews. Overall, the company has earned a decent reputation and offers competitive pricing, especially in its niche industries. Some contract disclosure and customer service issues detract from an otherwise strong rating. We give TouchSuite a B+ overall.  

Ratings

BBB

A+(2 complaint)

Google

3.4 Stars / 88 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

100+

Total Online Complaints

20+

Lawsuits

None

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