Symple Review

Rates and Fees
95/100
Truth in Advertising
90/100
Consumer Reviews
95/100
Customer Support
95/100
5

Best for

Merchants that are interested in lowering the cost of payment processing through a simplified solution.

Specializes in

Symple specializes in working with merchants who are looking for a more cost-effective way to process payments. The company’s mission is to create long-lasting relationships with its merchant customers by “symplifying” commerce.

Pricing Summary

Setup Fee: Unknown

Monthly Fee: $29

Swipe Rate: Unknown

Keyed-in Rate: Unknown

Early Termination Fee : Unknown

Contract Terms:

Unknown
Visit Symple

Symple is a payment processing company that is located in Florida.

This company specializes in working directly with merchants to provide them with personalized solutions for accepting payments.

Symple incorporates their business name in their website and marketing materials frequently to communicate their approach to making payment processing as easy as possible.

Symple Overview

 

There is very little information available online regarding Symple. This company is based out of Florida, but it works with merchant customers all over the United States.

Symple’s mission is to create long-lasting, prosperous relationships with its merchants to empower them by simplifying the process of accepting payments.

The company focuses on providing powerful solutions that are custom-built according to merchants’ needs. Symple works with high-volume and high-risk merchants and can provide payment processing for brick and mortar businesses, online businesses and those that offer subscription services.

Quick Facts

Head Quarters

Located in Florida

Year Founded

Unknown

CEO

Unknown

Employees

Unknown

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Works directly with merchants to create a financially beneficial relationship.

Helps create gift card and loyalty card programs.

Working capital program helps increase business potential.

Many pricing options to fit each business.

No long-term contract.

What We Don't Like

Very little information on the company.

Subscription style pricing can mean higher prices.

Lack of reviews, both positive and negative.

No mention of security despite working with high risk clients.

Website pleasant without providing much information.

Industries Served

  • Online Sellers

Business Types Served

  • Mobile
  • Online

Symple Products & Services

 

Hardware & Software

Symple specializes in working with merchant customers to offer them the payment processing services they need. This includes:

A mobile app for merchants who need a portable way to accept payments.
API for software integration into existing POS systems or virtual gateways.
Several types of POS systems.
Virtual terminals/gateways.

Value Added Services

In addition to processing payments, Symple also has several services available for merchant customers.

Gift cards - Can be customized with the merchant’s business logo and font of their choosing. Cards can be reloaded and merchants are not charged transaction fees when they are redeemed. Volume discounts are available with large orders of gift cards.
Loyalty program - This is an opt-in service that is available to customers at the register. Merchants can set their own reward levels and tracking is done automatically.
Online ordering for restaurants - Symple offers an online ordering program for an additional monthly fee. Customer payments are accepted through this service and they receive real-time order statuses and updates.
Working capital - Merchants in need of additional funds to operate their businesses can take advantage of Symple’s Working Capital program. Merchants may apply for up to $250,000 by completing a short application process.

Supported Payment Types & Services

Merchants choosing Symple as their payment processing company can accept the following forms of payment:

Credit cards (all four major credit card companies)
Debit cards
Electronic checks
Gift cards

Symple Payment Processing

  • Cash Transactions
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • Mobile Card Reader
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments

Symple Billing & Invoicing

  • Online Invoicing
  • Online Payments

Symple Advertising & Sales

 
There is no indication that Symple employs an outside sales team to market its products and services to merchants. The company’s website mentions contact information for a dedicated sales team.

There is no evidence that Symple uses deceptive or manipulative marketing tactics through its website or other advertising means.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Symple Pricing, Rates & Fees

 

Symple offers subscription-style pricing at a 0% markup, which typically means merchants pay higher monthly fees and/or per-transaction fees. The company has four plans - Standard, Professional, Premium and Enterprise. All plans pay the cost of interchange as well as the processor’s markup.

Standard: $29 per month + $0.25 per transaction
Professional: $49 per month + $0.15 per transaction
Premium: $69 per month + $0.10 per transaction
Enterprise: $99 per month + $0.05 per transaction

Symple also has add-on services that are priced as follows:

Basic Shopping Cart - $29 per month
Plus Shopping Cart - $79 per month
Pro Shopping Cart - $229 per month (this plan also includes advanced features, such as email accounts, abandoned cart recovery and newsletter capability)
Ecommerce Gateway - $0.10 per transaction
Online Ordering for Restaurants - $49 per month
Electronic Check Processing - $0.25 per transaction
Client Invoicing - $0.10 per transaction
iPad POS - $49 per month
Gift and Loyalty Card Programs - $19+ per month

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

Unknown

Keyed-in Rate

Unknown

Mobile Payment Rate

Unknown

Virtual Terminal Rate

Unknown

Monthly Fee

$29

Payment Gateway Fee

Unknown

Batch Fee

Unknown

Early Termination Fee

Unknown

PCI Compliance Fee

Unknown

Equipment Lease Terms

Unknown

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

Unknown

Gateway Setup Fee

Unknown

Annual Fee

Unknown

Monthly Minimum

$29

Statement Fee

Unknown

Symple Contract & Terms

Symple does not require its merchant customers to sign a contract, however, this might only apply to payment processing services and not to equipment and hardware. In its terms, the company states that next-day funding is available.

Contract Length

Unknown

Early Termination Fee

Unknown

Symple Setup & Support

 

The Symple website does not mention how long it might take to get set up to accept payments other than that it provides easy, no hassle approval. This suggests that the underwriting process is generally quick.

The company does offer several ways for merchant customers to get support from its customer service department. The website has contact information (phone number and email) for a dedicated sales team and for technical support. Alternatively, merchants may utilize the company’s contact form or its online chat feature.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Email Support

Symple Complaints, Ratings & Reviews

BBB Rating

Symple does not have a profile on the Better Business Bureau website, so there are no reviews for the company at all with the BBB.

Other Online Reviews

There is only one online review available for Symple, and it mentions simplified pricing and the ability for merchants to choose the services they want or need.

No other online reviews is an indication that for the most part, merchant customers are very happy with the services and products they receive from Symple. This company does not have any pending class-action lawsuits or FTC complaints.

Ratings

BBB

N/A

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

Unknown

Total Online Complaints

Unknown

Lawsuits

No

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