SurchX Review

Rates and Fees
100/100
Truth in Advertising
100/100
Consumer Reviews
100/100
Customer Support
50/100
3.5

Best for

SurchX is best for eCommerce businesses of all sizes looking for technology solutions that help pass payment processing costs onto their customers.

Specializes in

SurchX does not offer payment processing services to merchants. Instead, it is a financial technology company offering a software solution on top of eCommerce merchants existing payment processing gateway and shopping cart setup. The company's offers allow merchants to pass the payment processing costs onto cardholders seamlessly.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 0.5%

Keyed-in Rate: 0.5%

Early Termination Fee : $0

Contract Terms:

No Contract Required
Visit SurchX

SurchX does not disclose if the company is an ISO/MSP. Nor does the SurchX provide information about backend processors or acquiring banks.

The company was established in 2017 by Robert Maynard. SurchX company headquarters are in Phoenix, Arizona.

SurchX Overview

 

SurchX was founded in 2017 by Robert Maynard and is headquartered in Phoenix, AZ. The company is not a merchant processor but a Fintech specializing in a software solution to help eCommerce merchants quickly and transparently calculate additional costs of accepting credit cards and passing it onto their customers.

SurchX service effectively let's merchants offer a cash discount to cash-paying customers, alternatively, a surcharge for cardholders. Such product iterations in the payment processing industry have started to gain attention and popularity as more tech entrepreneurs enter the fray to affect change in the industry.

SurchX does not have a rating profile or accreditation with the Better Business Bureau (BBB). Also, we were not able to find any complaints on any online forums against the company. The lack of testimonials may reflect the still-nascent niche that SurchX operates in and has yet to gain traction among merchants.

It is also important to note that SurchX filed an Assignment for the Benefit of the Creditors, a form of liquidation process after the company quickly burned through $3 million in seed capital it had raised through angel investors.

There are reports of overspending and lack of fiscal prudence of startup capital raised by the company, mismanagement in the execution of growth strategy, and mental health issues of the CEO, Robert Maynard, that led to the company's downfall.

SurchX is no longer an independent entity after InterPayments acquired it in February 2020.

Quick Facts

Head Quarters

Phoenix, AZ

Year Founded

2017

CEO

Robert Maynard Jr.

Employees

16

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Electronics
  • Hosting
  • SAAS
  • SEO & SEM Services
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Small Business
  • Subscription / Continuity

SurchX Products & Services

 

SurchX is not a merchant processor. It looks to partner with them and eCommerce platforms such as Shopify, Etsy, etc. However, the company's services of letting merchants pass on interchange fees to credit cardholders work in conjunction with payment processing infrastructure already in place at merchants. SurchX software technology does not replace that infrastructure but offers additional functionality.

SurchX is proprietary software that allows merchants to identify the card type and, based on local regulation, applies a surcharge to purchases paid via a card. The company maintains that this entire process can be carried out seamlessly on top of the existing payment processing infrastructure, within milliseconds.

SurchX Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Online Payments
  • Payment Gateway
  • Recurring Billing
  • Shopping Cart Integration

SurchX Billing & Invoicing

  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

SurchX Advertising & Sales

 
It is unclear if SurchX has hired outside or inside sales teams to build out the company's sales pipeline. The company's website mentions that it is actively looking to enter into partnerships to expand its market and product usage.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

SurchX Pricing, Rates & Fees

 

SurchX claims that the company software solution is free. The company likely keeps a certain portion of each surcharge it calculates, if possible. Effectively, merchants will continue to be levied payment processing fees, but they will recoup them from their credit-card paying customers.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

0.5%

Keyed-in Rate

0.5%

Mobile Payment Rate

Virtual Terminal Rate

0.5%

Monthly Fee

$0

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

$0

PCI Compliance Fee

$0

Equipment Lease Terms

$0

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

SurchX Contract & Terms

The company's technology is not available for merchants in states where processing additional surcharges for paying by credit card is illegal. It is permitted in some states under strict regulations such as giving their customers advance notification of merchants' intention to adding surcharges. Those surcharges cannot exceed 4%, so the interchange fee and SurchX's fees are capped at that rate. Furthermore, the surcharges are not applicable to debit card transactions.

Merchants should carefully review their specific state regulatory guidelines and the competitive impact and consumer sentiment of such a feature.

Contract Length

No Contract Required

Early Termination Fee

$0

SurchX Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

SurchX Complaints, Ratings & Reviews

We did not find any complaints against SurchX on any online forum. The company does not have a BBB profile or rating, nor are there any lawsuits filed against SurchX. As noted earlier, this lack of customer reviews may reflect SurchX still trying to scale operations, the inability of which has already led the company to change ownership in February 2020.

Ratings

BBB

N/A

Google

N/A

Facebook

No Reviews yet

Yelp

N/A

Reviews

Total Online Reviews

<10

Total Online Complaints

<10

Lawsuits

None

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