Best for
Small, medium or large sized businesses seeking a mobile credit card payment processing solution.
Specializes in
Providing a mobile credit card processing solution to businesses all over the world but especially in the U.K. and Europe.
Pricing Summary
Setup Fee: $0
Monthly Fee: $0
Swipe Rate:
Keyed-in Rate:
Early Termination Fee : $0
Contract Terms:
SumUp is a European mobile payment processing app that works on iPhone and Android.
SumUp is available to use in at least 34 different countries including the U.K. and the U.S.A.
SumUp’s headquarters are in London and the CEO is Daniel Klein.
SumUp is a mobile payment processing service that is similar to the product sold by Square in the U.S. The company was started in 2012, and merged with Payleven in 2016. The two brands merged but kept the name SumUp.
In 2018, SumUp began offering a 3g-powered card reader so customers can use the credit card reader without wifi.
In 2019 SumUp acquired the e-commerce business Shoplow in an effort to expand their online offerings.
In 2021, the SumUp card was released, so customers can get fast access to their payments.
SumUp is a European-based company that serves at least 34 different countries including the U.K. and the U.S. Their international headquarters are in London and the CEO is Daniel Klein.
The company has a U.S. base located in Boulder, CO.
Head Quarters
Year Founded
CEO
Employees
Merchant Provider Risk Tolerance
No monthly fee.
Zero set up fee.
No early termination fee.
European processing app that works on Iphone and Android cellular telephones.
Available for businesses in the United States of America and internationally.
Limited features.
Account stability issues.
No in app invoicing.
Limited reporting capabilities.
Pricing structure varies depending on the country you are visiting.
SumUp provides a credit card reader, a payment processing app, and the ability to use the card reader wirelessly, all for a base fee and a fixed transaction rate.
Hardware & Software
EMV compatible card reader for use on iPhone or Android phones.
Credit card payment processing app
Value-Added Services
SumUp merchant card that allows users to get their payments instantly.
Supported Payment Types & Services
The credit card reader and app are meant to be used in many types of businesses including retail, entertainment, and restaurants. It accepts all major forms of payment including:
Visa
MasterCard
Discover
American Express
Debit Cards
Online Payments
This is a listing of the common American forms of payment. Different forms of payment may be accepted in other countries.
Discloses All Important Terms
Yes
Public Pricing Available
Yes
SumUp’s mobile credit card processing app and EMV compatible card reader is available for 29-39 pounds or 69 U.S. dollars. In addition, customers are charged a flat processing fee of 1.69% in the U.K. or 2.65% in the U.S.
Costs may differ in other countries.
There is no early termination fee or PCI compliance fee listed.
Pricing Model
Flat Rate
Swiped Rate
Keyed-in Rate
Mobile Payment Rate
3.25% + $0.15 per transaction
Virtual Terminal Rate
3.25% + $0.15 per transaction
Monthly Fee
$0
Payment Gateway Fee
$0
Batch Fee
Early Termination Fee
$0
PCI Compliance Fee
$0
Equipment Lease Terms
One-Time Card Reader Price ($19 & $29)
Address Verification Service (AVS)
Application Fee
$0
Account Setup Fee
$0
Gateway Setup Fee
$0
Annual Fee
$0
Monthly Minimum
$0
Statement Fee
$0
SumUp has a one-time fee for setup and the card reader in addition to a flat monthly rate for processing transactions. There is no contract, no early termination fees, and no PCI Compliance fee.
Contract Length
Early Termination Fee
$0
SignUp and ordering can take place online or over the phone. The card reader is shipped to the customer’s door and setup can take place without an in-person visit. In order to use the card reader all the customer has to do is download the app on their phone and begin processing payments.
SumUp offers email, live chat, and a telephone number to contact for customer support. The number is only available during business hours.
BBB Rating
SumUp has a non-accredited account on Better Business Bureau for the Boulder, CO location. The complaints and reviews reflect the company’s U.S. branch only. BBB gives SumUp an A- rating. However, the account has earned only 1 of 5 stars based on customer reviews.
There are currently ten negative reviews of the company on BBB. Almost all reviews complain of a similar problem, that the company sold them a card reader and then they weren’t able to use the card reader because it was buggy, or because their company was deemed “restricted” and they would not continue to do business with them. The reviews also complain of poor customer service.
Other Online Reviews
SumUp receives 4 out of 5 stars on TrustPilot based on over 1,400 reviews. Most reviewers give them five stars, however, 13% of the reviews only gave them one star.
Positive reviews state the service was easy to use and customer support was great. Satisfied customers also state that the product was inexpensive and efficient and that they received their money quickly.
Negative reviews contain complaints about buggy or non-functioning equipment and poor customer service.
BBB
A+ (6 Customer Complaints)
N/A
N/A
Yelp
N/A
Total Online Reviews
200+
Total Online Complaints
100+
Lawsuits
None
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