Stripe Review

Rates and Fees
90/100
Truth in Advertising
70/100
Consumer Reviews
40/100
Customer Support
60/100
4

Best for

E-commerce marketplaces categorized as medium and large firms of anywhere between 50-500 employees.

Specializes in

Stripe is a web app that allows merchants to accept credit card payments via e-commerce websites. Its capabilities include recurring billing, accepting bitcoin, and facilitating payments on marketplace-style platforms. Stripe tends to be very popular among digital businesses due to its ease of set-up with a wide variety of platforms such as Shopify and various plug-ins through WordPress.

Pricing Summary

Setup Fee: $0

Monthly Fee: $0

Swipe Rate: 2.7% + $0.30 per transaction

Keyed-in Rate: 2.9% + $0.30 per transaction

Early Termination Fee : None

Contract Terms:

No Contract Required
Visit Stripe

Stripe is headquartered in San Fransico, CA, with 14 branches worldwide. John and Patrick Collison are the firm's founders; the latter has served as CEO since 2010.

Stripe excels in that it offers developer support, multicurrency pricing, and is fairly easy to set up for non-technical clients.

Stripe Overview

 

Stripe is a technology company with over 2500 employees that caters to online businesses of various sizes in over 120 countries. 


It serves customers like Amazon, Shopify, Deliveroo, Zillow, Slack, and Expedia.

Quick Facts

Head Quarters

San Francisco, CA

Year Founded

2010

CEO

Patrick Collison

Employees

2500

Merchant Provider Risk Tolerance

What We Like

Excellent developer tools

Predictable flat-rate pricing

Advanced reporting tools

Ideal for international merchants

Excellent marketplace tools

Exceptional subscription tools

Multi-currency support

What We Don't Like

Account stability issues

Not suitable for high-risk industries

Needs technical skill to implement

Industries Served

  • Accounting & Tax Prep
  • Adult
  • Airlines
  • CBD & Hemp
  • Clothing & Apparel
  • Convenience Store
  • Credit Repair
  • Dating
  • Debt Consolidation
  • E-Cigarettes / Vape
  • Education
  • Educational Seminars
  • Electronics
  • Gaming
  • Gas Station
  • Healthcare
  • Hosting
  • Hunting & Outdoor Equipment
  • Jet Charter
  • Legal
  • Marketing Agency
  • Medical
  • Moving Companies
  • Personal Service
  • Pharmaceutical
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Smoking Accessories
  • Sports Betting Advice
  • Telemedicine
  • Thrift Store
  • Travel
  • Web Design Services

Business Types Served

  • Digital Downloads
  • Discount Buying Club
  • Document Preparation
  • Drop Shipping
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • MLM
  • Mobile
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Subscription / Continuity
  • Tech Support

Stripe Products & Services

 

Stripe promotes the following products on its website:

POS Solution: Stripe Terminal extends your online presence into the physical world, enabling you to build your in-person checkout. Built with modern retailers and platforms in mind, Terminal helps you unify your online and offline channels with flexible developer tools, pre-certified card readers, and cloud-based hardware management.

Stripe Payout: Automatically send quick payouts to your sellers, freelancers, or service providers around the world. Whether you fund your payouts using payments accepted with Stripe or directly from your bank account, you can use its infrastructure to automate your payout workflows and offload KYC and verification requirements.

Stripe Connect: Connect is a set of programmable APIs and tools that lets you facilitate payments on your software platform, build a marketplace, and payout sellers or service providers globally. Plus, you can register users and verify their identity. These features are available all while having Stripe handle payments compliance.

Stripe Payment Processing

  • ACH Check Transactions
  • Cash Transactions
  • Check Guarantee
  • Check Services
  • Credit Card Terminals
  • Crypto Currency Compatible
  • Customized Application Guidance
  • Debit Card Processing
  • EBT Acceptance
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Gift Card Management
  • Merchant Cash Advance
  • Mobile Card Reader
  • Mobile Commerce
  • Mobile Payments App
  • Online Payments
  • Online Shopping Cart Integration
  • Payment Gateway
  • Payment Processing Services Integration
  • POS Equipment
  • Receipt Printing
  • Retail Payment Processing
  • Returns Management
  • Shopping Cart Integration
  • Shopping Cart Provided
  • Signature Capture
  • Virtual Terminal

Stripe Billing & Invoicing

  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing

Stripe Advertising & Sales

 
Stripe primarily markets its services through traditional advertising and its website, which targets web developers.

All pricing plans are transparently available on the official website.

Among the many 455 complaints on BBB, there are 8 advertising/sales complaints citing Stripe's deceptive sales tactics.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

Stripe Pricing, Rates & Fees

 

Stripe charges a flat-rate of 2.9% + $0.30 per transaction, irrespective of card type, and adds a 1% fee for international currencies.


The company has no early termination fee, a PCI compliance fee, or a fee for refunds; however, there's a $15 chargeback fee.

Pricing at a Glance

Pricing Model

Interchange PlusFlat Rate

Swiped Rate

2.7% + $0.30 per transaction

Keyed-in Rate

2.9% + $0.30 per transaction

Mobile Payment Rate

Virtual Terminal Rate

2.7% + $0.5

Monthly Fee

$0

Payment Gateway Fee

None

Batch Fee

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

None

Address Verification Service (AVS)

Application Fee

None

Account Setup Fee

$0

Gateway Setup Fee

None

Annual Fee

None

Monthly Minimum

$0

Statement Fee

$0

Stripe Contract & Terms

The company has no contract, early termination (ETF) fee, PCI compliance fee, or a fee for refunds.


According to its service agreement on the website, Stripe reserves the right to terminate merchant accounts if they are deemed an unacceptable risk by the firm.

Contract Length

No Contract Required

Early Termination Fee

None

Stripe Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)
  • FAQ
  • Offshore Tech Support (After Hours)

Stripe Complaints, Ratings & Reviews

Stripe has had a profile with Better Business Bureau since 2013, and it currently boasts an A+ rating. It is BBB-accredited, and it has a customer rating of 1.13 out of 5 (110 reviews). The profile has a fairly large count of 455 complaints: 233 product problems, 193 billing issues, 19 delivery issues, and more.

Ratings

BBB

A+ (455 Customer Complaints)

Google

N/A

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

110+

Total Online Complaints

400+

Lawsuits

1

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