Solupay Review

Rates and Fees
90/100
Truth in Advertising
100/100
Consumer Reviews
100/100
Customer Support
100/100
5

Best for

USA merchants of varying sizes and industries

Specializes in

NetSuite Payment Solutions for electronic payment processing and shopping cart integration

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 2.69% + $0.19

Keyed-in Rate: 3.69% + $0.19

Early Termination Fee : Up To $495

Contract Terms:

3 Years
Visit Solupay

Solupay advertises itself as a tech-savvy company that “knows code.” The firm leverages this knowledge of backend programming to offer both standard and customized ERP & Shopping Cart integrations.

The firm has been a NetSuite certified SuitePayments provider since 2015. This direct integration with Netsuite is advertised to provide a simple and secure payment processing system that also helps merchants save on transaction fees. 

Solupay is a reseller of FirstData’s merchant account contracts and its standard contract is likely similar to that of FirstData’s. This means that merchants can expect a multi-year agreement with a $495 ETF. Although these standard contracts typically employ tiered pricing, Solupay advertises giving merchants the option of Interchange Plus pricing.

Solupay Overview

 

Solupay is a merchant account provider and ISO of the much larger payment processing company- FirstData. The firm has been a NetSuite certified SuitePayments provider since 2015.

Solupay was established in 2004 and purchased by VersaPay in 2020. The firm now has an estimated 52 employees working under CEO Joe Musitano. Solupay is based in Twinsburg, Ohio and is a registered MSP of Wells Fargo Bank, N.A. in Concord, California.

Quick Facts

Head Quarters

Twinsburg, OH

Year Founded

1994

CEO

Joe Musitano

Employees

52

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Convenience Store
  • Credit Repair
  • Education
  • Educational Seminars
  • Electronics
  • Gas Station
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • B2B
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Solupay Products & Services

 

Solupay primarily offers online, POS, and mobile payment solutions. It also advertises service for processing alternative payment methods such as Apple Pay, PayPal, EMV, and ACH. 

For its online payment processing, Solupay relies on several payment gateways including Payeezy and BridgePay. 

Solupay is certified with the NetSuite SuiteCommerce In Store (SCIS) point of sale system. For card-present transactions, the firm advertises multiple different credit card terminals including the Clover terminal. 

The firm’s direct integration with NetSuite is advertised to help merchants minimize their transaction costs by optimizing Interchange Management and Level III processing.

Solupay Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • eCheck & ACH Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Solupay Billing & Invoicing

  • Multi-Currency
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Solupay Advertising & Sales

 
Solupay appears to conduct a majority of its marketing through referral programs, strategic partnerships with other processing firms, and independent sales agents. 

Payment processors that employ independent sales agents typically face a relatively large number of complaints regarding their advertising practices. Solupay, however, does not show any complaints against its sales team or its disclosure of contract terms.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Solupay Pricing, Rates & Fees

 

Solupay’s processing fees vary based on the amount that a merchant processes on any given month. Merchants who process up to $50,000 on a monthly basis are charged 2.69% + $0.19 swiped rate as well as a 3.69% + $0.19 rate for keyed-in transactions. Merchants who process more than $50,000 on any given month are charged 2.29% + $0.19 swiped rate and 3.29% + $0.19 rate for keyed-in transactions.

eCommerce merchants should be aware of any additional fees associated with using Solupay’s online payment gateway. The most common are Gateway Fees, Technical Support Fees, and Batch fees.

As an ISO of First Data, Solupay has the ability to modify some contract terms based on a merchant’s size, business type/industry, and processing history. 

Additionally, Solupay advertises Level III Processing for B2B and B2G transactions, which can significantly lower the cost of these larger transactions by using interchange rates rather than a tiered pricing system.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

2.69% + $0.19

Keyed-in Rate

3.69% + $0.19

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Up To $495

PCI Compliance Fee

$19.95 Per Month

Equipment Lease Terms

48 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Undisclosed

Monthly Minimum

Undisclosed

Statement Fee

Solupay Contract & Terms

As a reseller of FirstData’s merchant account contracts, Solupay’s standard contract terms are similar to those of FirstData’s. First Data offers a wide variety of contract terms and lengths based on a merchant’s size, industry, and processing history, however a standard contract with FirstData typically includes a multiyear agreement with a $495 ETF and a $19.95 monthly PCI Compliance Fee. 

Solupay’s contracts likely use tiered pricing but the firm does advertise giving merchants the option of Interchange Plus pricing. 

Another potential aspect of Solupay’s standard contract is a non-cancellable, long-term equipment lease for POS-based businesses. Equipment leases for these contracts are processed through First Data Global Leasing.

The amount paid in processing fees varies depending on the amount that a merchant processes on any given month. A more specific breakdown of these rates is provided in the “Pricing & Fees” section above.

Contract Length

3 Years

Early Termination Fee

Up To $495

Solupay Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Solupay Complaints, Ratings & Reviews

Solupay is not accredited with the Better Business Bureau but it maintains an “A+” rating on its profile with the BBB. The firm has received 0 complaints over the last 36 months. 

We could not locate any other complaints against the firm outside of the BBB. This could indicate that Solupay is transparent with its advertising and does not have a history of misrepresenting contract terms. 

Ratings

BBB

A+

Google

5 Stars / 1 Review

Facebook

4.1 Stars / Based on the opinion of 9 people

Yelp

No Reviews yet

Reviews

Total Online Reviews

35+

Total Online Complaints

<10

Lawsuits

None

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