USA merchants of varying sizes and industries
NetSuite Payment Solutions for electronic payment processing and shopping cart integration
Setup Fee: $0
Monthly Fee: Undisclosed
Swipe Rate: 2.69% + $0.19
Keyed-in Rate: 3.69% + $0.19
Early Termination Fee : Up To $495
Solupay advertises itself as a tech-savvy company that “knows code.” The firm leverages this knowledge of backend programming to offer both standard and customized ERP & Shopping Cart integrations.
The firm has been a NetSuite certified SuitePayments provider since 2015. This direct integration with Netsuite is advertised to provide a simple and secure payment processing system that also helps merchants save on transaction fees.
Solupay is a reseller of FirstData’s merchant account contracts and its standard contract is likely similar to that of FirstData’s. This means that merchants can expect a multi-year agreement with a $495 ETF. Although these standard contracts typically employ tiered pricing, Solupay advertises giving merchants the option of Interchange Plus pricing.
Solupay is a merchant account provider and ISO of the much larger payment processing company- FirstData. The firm has been a NetSuite certified SuitePayments provider since 2015.
Solupay was established in 2004 and purchased by VersaPay in 2020. The firm now has an estimated 52 employees working under CEO Joe Musitano. Solupay is based in Twinsburg, Ohio and is a registered MSP of Wells Fargo Bank, N.A. in Concord, California.
Merchant Provider Risk Tolerance
Solupay primarily offers online, POS, and mobile payment solutions. It also advertises service for processing alternative payment methods such as Apple Pay, PayPal, EMV, and ACH.
For its online payment processing, Solupay relies on several payment gateways including Payeezy and BridgePay.
Solupay is certified with the NetSuite SuiteCommerce In Store (SCIS) point of sale system. For card-present transactions, the firm advertises multiple different credit card terminals including the Clover terminal.
The firm’s direct integration with NetSuite is advertised to help merchants minimize their transaction costs by optimizing Interchange Management and Level III processing.
Discloses All Important Terms
Public Pricing Available
Solupay’s processing fees vary based on the amount that a merchant processes on any given month. Merchants who process up to $50,000 on a monthly basis are charged 2.69% + $0.19 swiped rate as well as a 3.69% + $0.19 rate for keyed-in transactions. Merchants who process more than $50,000 on any given month are charged 2.29% + $0.19 swiped rate and 3.29% + $0.19 rate for keyed-in transactions.
eCommerce merchants should be aware of any additional fees associated with using Solupay’s online payment gateway. The most common are Gateway Fees, Technical Support Fees, and Batch fees.
As an ISO of First Data, Solupay has the ability to modify some contract terms based on a merchant’s size, business type/industry, and processing history.
Additionally, Solupay advertises Level III Processing for B2B and B2G transactions, which can significantly lower the cost of these larger transactions by using interchange rates rather than a tiered pricing system.
Interchange PlusTiered Pricing
2.69% + $0.19
3.69% + $0.19
Mobile Payment Rate
Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Early Termination Fee
Up To $495
PCI Compliance Fee
$19.95 Per Month
Equipment Lease Terms
48 Month (locked)
Address Verification Service (AVS)
Account Setup Fee
Gateway Setup Fee
As a reseller of FirstData’s merchant account contracts, Solupay’s standard contract terms are similar to those of FirstData’s. First Data offers a wide variety of contract terms and lengths based on a merchant’s size, industry, and processing history, however a standard contract with FirstData typically includes a multiyear agreement with a $495 ETF and a $19.95 monthly PCI Compliance Fee.
Solupay’s contracts likely use tiered pricing but the firm does advertise giving merchants the option of Interchange Plus pricing.
Another potential aspect of Solupay’s standard contract is a non-cancellable, long-term equipment lease for POS-based businesses. Equipment leases for these contracts are processed through First Data Global Leasing.
The amount paid in processing fees varies depending on the amount that a merchant processes on any given month. A more specific breakdown of these rates is provided in the “Pricing & Fees” section above.
Early Termination Fee
Up To $495
Solupay is not accredited with the Better Business Bureau but it maintains an “A+” rating on its profile with the BBB. The firm has received 0 complaints over the last 36 months.
We could not locate any other complaints against the firm outside of the BBB. This could indicate that Solupay is transparent with its advertising and does not have a history of misrepresenting contract terms.
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If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks