Business owners are in perpetual motion, and anything that takes them away from their core responsibilities hurts the bottom line. Simpay states that its mission is to make the lives of business owners simpler by taking on the burden of payment system management. Whether or not it accomplishes this falls on how efficient its automated processes are.
We have found that the Simpay processes provide a moderate level of convenience and ease, which can be fairly valuable for busy locations that need POS processing.
|Swipe Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Early Termination Fee||$250+|
|Contract Terms||3 Years|
Simpay has been in the payment processing industry since 2000, though it was known as Alpha Card Services until 2017. The company is a mid-sized processor, serving approximately 15,000 merchant-clients. It provides payment processing terminals, delivering most by courier or outside independent salespeople.
Simpay keeps its focus on brick-and-mortar businesses, helping them manage payment processing, but it also offers online, tablet, and smartphone payment options. Also, Simpay provides payroll services that are highly adept at handling irregular employee compensation, such as tip income. The company’s business building tools help boost sales. For example, it offers gift-card programs that create unique themes that help bring customers in the door.
Its corporate headquarters is at 1210 Northbrook Dr #475 Feasterville-Trevose, Pennsylvania, 19053. The company is sponsored by Wells Fargo Bank, N.A., of Walnut Creek, California. Lazaros Kalemis serves as the head of Simpay.
Simpay Pros & Cons
User friendly products
Payroll processing tools
Business development technology
Long term contracts
Third party sellers
Low rated customer service
Simpay Products & Services
Hardware and Software
Simpay wants to save its merchant customers time, and it does so by offering a suite of tools to simplify business management. What can its systems do quicker, better, and at a lower cost?
The user-friendly systems save time.
Its payment terminals are geared for busy retail locations.
Simpay makes this quick and straightforward to install.
With Simpay, merchants can accept payments from anywhere in cyberspace, including online and smartphone processing.
Merchants seeking services beyond payment processing should consider Simpay. It offers payroll services, which can be particularly advantageous to small businesses. The company advertises its payroll services as efficiently handling taxes. In addition, employers gain access to 300 payroll reports and security protocols. The software integrates with Quickbooks and other accounting software.
Sales building tools provide merchants with opportunities to drive new business, increase repeat business, and access cash for business development. Simpay offers a gift card program that allows clients to generate promotions that target new business. In addition, Simpay products have capabilities for creating digital marketing programs, special offers, and text or email promotions aimed at existing customers. Also, merchants benefit from available cash advances that can be applied to business development activities.
Supported Payment Types
Simpay supports debit-, credit, and gift card payments. Its products also process online payments through payment gateways and virtual payments. Clients can also manage returns through the system. Simpay also offers multi-currency payments.
Simpay Advertising & Sales
Simpay conducts business through a network of both direct sales representatives and independent sales agents. It markets its products across the country, often trying to convince merchants to change from a competitor.
According to customer reviews, some Simpay agents are better than others. While under the Alpha Card Services brand, many merchants reported agents failing to fully disclose contract terms, leaving them paying more than expected or feeling trapped in a contract they thought would be more flexible.
The company asserts it requires sales agents to fully disclose all terms and that new customers must receive a summary sheet explaining all terms. Also, Simpay ensures customer satisfaction through a mandatory two-week follow-up call for new customers and quarterly calls from then on.
A website review shows that the company explains its terms and conditions and appears not to publish any misleading information.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Simpay Pricing, Rates & Fees
Simpay does not publish its rates, but many of its fees are likely negotiable. Before signing up with Simpay, merchants should shop around and try to negotiate a lower price. Sales agents interested in commissions may quote a high price to strengthen their negotiating position but have little choice but to match or beat other offers in this competitive industry.
When it operated as Alpha Card Services, its standard contract included an $89.99 annual fee. There was also a $35 monthly minimum fee, a $10 statement fee, a $19.99 PCI compliance fee. It also charged a $40 monthly PCI noncompliance penalty and a $35 chargeback fee.
Simpay uses a tiered pricing schedule. Rates are negotiable, and high volume processors can win significant discounts.
Pricing At A Glance
|Pricing Model||Tiered Pricing|
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||1.00% - 4.99%|
|Payment Gateway Fee||Variable|
|Early Termination Fee||$250+|
|PCI Compliance Fee||$19.99/quarter|
|Equipment Lease Terms||Variable|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee||Variable|
Simpay Contract & Terms
Compared to the competition, Simpay has a long, inflexible contract with steep early termination fees. The five-year contract is one of the longest in the industry. Suppose you want to change providers without paying the early termination fee. In that case, it is essential to note that the contract automatically rolls over for one year if you fail to cancel within the required time window.
The termination fee minimum stands at $250. On top of that, Simpay charges “liquidated damages” for early termination. Liquidated damages are the figure the company calculates it lost due to the cancellation, which is unpredictable over a five year contract. Merchants are wise to negotiate for a more predictable and less costly cancellation clause.
Simpay Setup & Support
Simpay offers email and telephone support, though its website does not indicate customer service availability. Many providers offer 24/7 customer service, which is very important for merchants who may face technical difficulties. Before signing up, it’s a good idea to verify this level of support is available.
Simpay Complaints, Ratings & Reviews
The Better Business Bureau (BBB) has accredited Simpay since November 2011. The company has maintained an “A+” with the BBB. Simpay has had three complaints in the last 36 months. One complaint related to the product or service and two regarded billing and collection. All complaints have been resolved.
|Yelp||No Reviews yet|
|Total Online Reviews||60+|
|Total Online Complaints||15+|