Shift4 Payments Review

Rates and Fees
40/100
Truth in Advertising
60/100
Consumer Reviews
20/100
Customer Support
70/100
3

Best for

Restaurants and hospitality businesses looking for convenient POS solutions.

Specializes in

Shift4 Payments is an industry leader that provides integrated payment processing and security solutions, delivering a complete multi-channel network that goes beyond payments to include a massive range of value-added services.

Pricing Summary

Setup Fee: $0

Monthly Fee: $25

Swipe Rate: Interchange-Plus or 1.39% + $0.10

Keyed-in Rate: Interchange-Plus or 1.79% + $0.10

Early Termination Fee : None

Contract Terms:

1 Year
Visit Shift4 Payments

Shift4 Payments is a registered service provider of Westamerica Bank.

Shift4 Payments Overview

 

Shift4 Payments is one of the major names in merchant services today. Based in Pennsylvania, the payments technology provider processes more than one billion transactions per annum for nearly 200,000 clients. That is over $100 billion in payments annually. Moreover, Shift4 Payments own several POS brands and integrates with more than 300 additional POS and property management solutions. The firm also has an armada of over 7,000 sales agents reselling their services.

In a nutshell, Shift4 Payments is one of the most omnipresent merchant services providers in the U.S. Hence, there is a good chance you will encounter their products or one of their many resellers as you navigate through the market of merchant services.

Don Isaacman and Jared Isaacman is the President and CEO of Shift4 Payments, respectively.

Quick Facts

Head Quarters

Las Vegas, NV

Year Founded

1994

CEO

Jared Isaacman

Employees

500

Merchant Provider Risk Tolerance

What We Like

Flexibility

Restaurant Management Software

Scalability

What We Don't Like

Undisclosed pricing

104 complaints

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gas Station
  • Healthcare
  • Hunting & Outdoor Equipment
  • Legal
  • Medical
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Smoking Accessories
  • Telemedicine
  • Thrift Store

Business Types Served

  • Document Preparation
  • Ecommerce
  • Enterprise Merchant Accounts
  • High Risk
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Shift4 Payments Products & Services

 

Shift4 Payments has the following offerings:

Payment Gateway

Shift4 Payments offers one of the most extensively used payment gateways. It is popular since it connects brick-and-mortar and e-commerce merchants with a wide array of back-end processors like Elavon, First Data, Heartland Payment Systems, and Worldpay.

The payment gateway also has a selection of security features like payment data tokenization, point-to-point encryption, and EMV certification. The device accepts all major cards, including digital wallets like Apple Pay and Google Pay. Moreover, other features of these devices include transaction archives, settlement auditing, multi-location management, fraud prevention services, and offline usability.
POS Software

Shift4 Payments owns four POS brands: POSitouch, Harbortouch, Restaurant, and Future Manager. Said brands serve some of the world's biggest food businesses, like KFC, Denny's, Dairy Queen, Arby's, Outback Steakhouse, Houlihan's, Little Caesars, and more.

Shift4 Payments also integrates with many property management systems across multiple industries like food and beverage, lodging, e-commerce, retail, golf, gaming, spa, etc
POS Hardware

Shift4 Payment's services also integrate with many other POS hardware devices and brands. Merchants can choose from a wide range of devices to meet their respective business needs. Among the devices offered by Shift4 Payments are handheld, mobile, countertop POS terminals, and countertop and mobile card readers. Products sold by the firm can support chip card, magstripe, and contactless payments. Verifone, Ingenico, PAX, ID TECH, and Innowi are among the POS hardware brands compatible with Shift4 Payments.

Shift4 Payments Payment Processing

  • Check Guarantee
  • Check Services
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

Shift4 Payments Billing & Invoicing

  • Contact Database
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

Shift4 Payments Advertising & Sales

 
There is some lack of transparency on the part of Shift4 Payment's sister concern, Harbortouch.

It heavily promotes deals for free POS systems or free equipment. Harbortouch advertises in such a way that the equipment itself appears to be technically free. Still, it requires the merchant to sign a three-year auto-renewal contract so that the firm can recover its initial expenses. Therefore, merchants are bound to pay for three years to use the equipment.

Harbortouch relies mainly on independent sales agents to resell its products and services. A common strategy within the industry, leading to unsupervised or unregulated agents reselling their services without effectively being transparent about contracts. Merchants have regularly encountered false promises from such agents.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Shift4 Payments Pricing, Rates & Fees

 

Merchants have to follow either tiered rates or an interchange-plus model of 1.39% & $0.10 per swipe transactions and 1.79% & $0.10 per keyed-in transactions.

Harbortouch offers merchants the option of 2 POS systems: Elite POS ($39 monthly fee) and Echo POS ($29 monthly fee).

However, The cost of its payment gateway services and virtual terminals are pricy. Shift4 Payments has a batch fee of $0.35 and 1.79% & $0.10 per transaction.

Finally, Shift4 Payments requires merchants to return any equipment 15 days before the contract ends, or else it enforces late equipment fees. Merchants who fail to return card terminals, contactless terminals, and POS systems within that time have to pay a fine of $200, $300, and $500, respectively.

Pricing at a Glance

Pricing Model

Interchange PlusTiered Pricing

Swiped Rate

Interchange-Plus or 1.39% + $0.10

Keyed-in Rate

Interchange-Plus or 1.79% + $0.10

Mobile Payment Rate

Virtual Terminal Rate

Interchange-Plus or 1.79% + $0.10

Monthly Fee

$25

Payment Gateway Fee

None

Batch Fee

$0.35

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

12 Month (locked)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Variable

Annual Fee

Monthly Minimum

$25

Statement Fee

Shift4 Payments Contract & Terms

Previously, Shift4 Payment's operational terms consisted of a three-year contract with an expensive early termination fee (ETF). Merchants were highly dissatisfied and lodged complaints on various platforms. However, since then, the company has duly revised its contract and terms in a bid to satisfy existing merchants.

Shift4 Payments' existing agreement has a one-year contract term with a tiered pricing plan. The company does not enforce an early termination fee anymore, the most costly aspect of its old contract agreement.

The absence of an early termination fee gives merchants much more flexible terms while its transaction rates are reasonably priced. It is commendable that the firm has heard merchant feedback and revised their contracts accordingly.

Contract Length

1 Year

Early Termination Fee

None

Shift4 Payments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Recorded Video Training

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

Shift4 Payments Complaints, Ratings & Reviews

The Better Business Bureau (BBB) has altered Harbortouch to Shift4 Payments and currently uses the same profile. Consequently, Shift4 Payments has been accredited by the BBB since 2013. At present, the company boasts an 'A+' rating with the Better Business Bureau and has 104 complaints lodged against it since the last year and a half. The breakdown of complaints is as follows:


  • 62 product or service complaints

  • 45 billing and collection complaints

  • 3 delivery service complaints

  • 1 advertising and sales complaint


The firm successfully resolved 24 out of the 104 complaints. The status of the remaining complaints isn't precisely known.

Shift4 Payments has also gotten 35 informal reviews to its Better Business Bureau page. Only 3 of said reviews were positive, while most of them were negative.

Ratings

BBB

A+ (109 complaints)

Google

N/A

Facebook

1.7 Stars / Based on the opinion of 31 people

Yelp

N/A

Reviews

Total Online Reviews

100+

Total Online Complaints

10+

Lawsuits

None

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