Securus Payments Review

Rates and Fees
75/100
Truth in Advertising
80/100
Consumer Reviews
75/100
Customer Support
85/100
2.5

Best for

Merchants who want a new POS system and are okay with third-party processing

Specializes in

Merchant accounts, POS systems, cash advances, mobile processing, eCommerce solutions

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : $350+

Contract Terms:

3 Years
Visit Securus Payments

Securus Payments is now called GoChyp. It’s a provider of merchant accounts, POS systems, and eCommerce solutions. Merchants can use GoChyp to lease terminals and process a variety of payment types.

Securus Payments Overview

 

Securus Payments was a merchant account provider that was an ISO of First Data. However, Securus was sold to Chyp in 2019. Now, its products and services are sold under the name of GoChyp. 

This company offers several merchant solutions, including POS systems and merchant accounts. However, most of what GoChyp offers comes from a third-party provider. The company uses First Data for its payment processing and POS systems from various other providers.

There isn’t much information about GoChyp’s rates available online. We know that the company offers merchants the option to choose between monthly plans and a four-year contract.

GoChyp has very few negative online reviews at this time. But the company did receive loads of poor feedback when it was named Securus Payments. Many of these negative reviews talked about deceptive sales practices and the non-disclosure of key contractual terms.

Quick Facts

Head Quarters

Portland, Oregon

Year Founded

2009

CEO

Steven Lemma

Employees

160

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Electronics
  • Gas Station
  • Healthcare
  • Marketing Agency
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • B2B
  • Ecommerce
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Securus Payments Products & Services

 

Merchant Accounts


GoChyp is a retail ISO for eVance. Therefore, all of the company’s merchant account and processing solutions are done through eVance. However, eVance uses First Data’s platform for payment processing and merchant account services. So if you use GoChyp for your merchant account, you’re getting precisely the same product you would get from First Data but with a few stops in-between.

POS Systems


GoChyp offers merchants leases for POS hardware. They have several popular options available, including:

  • NCR Silver

  • POS Lavu

  • Clover

  • Lightspeed


If you don’t want your hardware to be involved, you can also lease a basic terminal through GoChyp. The company will integrate basic terminals into your existing POS system, which is a nice service.

eCommerce Solutions


GoChyp specializes in POS solutions. But the company also has some eCommerce services available for merchants to use. It offers industry standards like payment gateways and virtual terminals. But many of these services are actually from third parties. So it’s not as though GoChyp has any special proprietary eCommerce solutions that stand out from what the rest of the market has to offer.

Securus Payments Payment Processing

  • ACH Check Transactions
  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • POS Equipment
  • Recurring Billing
  • Virtual Terminal

Securus Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing

Securus Payments Advertising & Sales

 
GoChyp isn’t outright deceptive with its advertising practices, but it comes close to that. The company advertises misleading services such as “free processing”. But deals like these are almost never actually free unless a merchant also signs up for some sort of contract or subscription plan.

The company’s sales processes have improved since it dropped the Securus name. GoChyp does most of its sales through an in-house team. And these agents are more upfront about contractual terms than they were in the past.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Securus Payments Pricing, Rates & Fees

 

Unfortunately, GoChyp makes virtually no pricing information available on its website. The only way to really know what the company will charge you is to contact it directly. However, we do know that GoChyp offers both tiered and interchange-plus pricing options.

We also know that GoChyp charges a few different fees to its merchants. The company charges a statement fee that averages out to $2.50. The company also sometimes charges a monthly minimum account fee, a PCI fee, and a gateway fee. But the specific fees that you encounter will vary based on the third-party company that’s providing your service through GoChyp.

Pricing at a Glance

Pricing Model

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Undisclosed

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Batch Fee

Undisclosed

Early Termination Fee

$350+

PCI Compliance Fee

$80 Per Month

Equipment Lease Terms

48 Months (locked)

Address Verification Service (AVS)

Application Fee

None

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Securus Payments Contract & Terms

GoChyp gives merchants the choice of using either a month-to-month plan or a 4-year contract. Generally, your rates will be much higher if you decide to use the monthly plan. GoChyp doesn’t renew its contracts automatically but it does use early termination fees on clients who wish to exit their contracts early.

Contract Length

3 Years

Early Termination Fee

$350+

Securus Payments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)

Securus Payments Complaints, Ratings & Reviews

GoChyp currently has an A- rating with the Better Business Bureau. That’s about average for a company in the industry. There aren’t many negative complaints online about GoChyp, but that could be because the company’s name is relatively new.

There are lots of negative reviews online for Securus Payments. And since GoChyp uses many of the same practices, it’s likely that some of these complaints still ring true today. Securus Payments received lots of negative reviews for non-disclosure of key contractual terms and deceptive sales practices, among other things.

Ratings

BBB

A- and is not BBB Accredited. (0 Reviews; 6 Complaints)

Google

N/A

Facebook

None

Yelp

1 Star / 14 Reviews

Reviews

Total Online Reviews

150+

Total Online Complaints

80+

Lawsuits

None

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