Best for
Both small and high-volume merchants.
Specializes in
Providing customizable credit card processing services to merchants who regularly process more than 5,000 transactions per month. But they work with merchants of all sizes who are looking for an ISO to process payments at retail locations and through their websites with real-time authentication.
Pricing Summary
Setup Fee: Unknown
Monthly Fee: Unknown
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee : Unknown
Contract Terms:
SecurePay has various pricing plans available for merchants, regardless of the sizes of their businesses.
The company is owned by eVance Processing and was originally acquired by Pipeline Data in 2002.
SecurePay currently has a transaction volume of $1.3 billion and the company processes 23.5 million transactions per year. They have more than 8,500 merchants.
SecurePay is a payment gateway provider for eVance’s credit card processing services. Because of this, they are not the immediate merchant account provider.
SecurePay offers fraud protection to merchants through SecureGuard enhanced security encryption.
SecurePay can work with merchant accounts of all sizes. They offer specialized pricing for merchants with higher volumes each month. All of their solutions are PCI compliant and secure.
In 2018, SecurePay and eVance were acquired by OLB Group.
SecurePay heavily promotes the ability to work with all types of merchants, including retail stores, salons and spas, and even street vendors. Many of their merchants are high-ticket customers with high volume each month.
Head Quarters
unknown
Year Founded
Unknown
CEO
Unknown
Employees
Unknown
Merchant Provider Risk Tolerance
They work with businesses of all sizes, including high risk businesses or those with high ticket items.
They offer excellent reporting features to help businesses understand customers’ buying behaviors.
They offer online reputation management services for their customers.
Securepay offers support for multiple payment options.
They offer a pay-as-you-go plan for low-volume businesses.
POS systems are not available for brick-and-mortar businesses.
The company works with independent sales agents and distributors.
This company does not disclose all contract terms on its site.
Securepay charges higher fees than other ISOs with similar customers.
This company charges a high early termination fee.
Hardware & Software
SecurePay does not offer POS systems. Instead, they focus on providing virtual terminal software, which is accessed through a PC. They utilize Authorize.net to protect customers’ credit card data as charges are authorized.
SecurePay uses EasyShop to allow merchants to set up payment processing through existing websites. They can also integrate with EasyShop Delux for customers who need a more complex shopping cart solution and greater customizability.
Value Added Services
Most merchants utilize SecurePay for their credit card processing services. But SecurePay also offers many reporting features that can help merchants understand their customers’ shopping behaviors.
Additionally, SecurePay watches merchants’ online reputations and lets them know when any information is posted about them online. This includes sending out alerts when a merchant has a new review on a site like TripAdvisor or Yelp.
Supported Payment Types & Services
SecurePay offers support for MOTO (keyed-in transactions), card present (swiped) transactions, and ecommerce (card not present) transactions.
All credit and debit card transactions are accepted, as well as ACH payments and electronic checks.
Discloses All Important Terms
Unknown
Public Pricing Available
Unknown
Because eVance owns SecurePay, the company does have some questionable pricing practices. First, the merchant is charged transaction fees for having an eVance merchant account. SecurePay then adds an additional 0.25% for all qualified transactions, and 1% for all mid-qualified and non-qualified transactions. All transactions are charged an additional $0.25.
Because of these fees, merchants could pay as much as 4-5% for every transaction. This is higher than what other ISOs and payment processors charge.
For low-volume merchants, SecurePay has a pay-as-you-go plan that costs $0.45 per transaction. This plan is available for an annual charge of $395.
Larger volume merchants may qualify for one of SecurePay’s pre-paid plans. They require paying an annual fee of $800, which allows for the processing of 3,000 transactions per month.
SecurePay offers custom pricing for merchants who have more than 5,000 transactions per month.
There are also additional fees that are charged:
SecurePay may charge a PCI compliance fee of $15 or $59 per month.
The company’s early termination fee may be higher than $400.
Pricing Model
Unknown
Swiped Rate
Unknown
Keyed-in Rate
Unknown
Mobile Payment Rate
Unknown
Virtual Terminal Rate
Monthly Fee
Unknown
Payment Gateway Fee
Batch Fee
Early Termination Fee
Unknown
PCI Compliance Fee
Equipment Lease Terms
Address Verification Service (AVS)
Application Fee
Account Setup Fee
Unknown
Gateway Setup Fee
Annual Fee
Monthly Minimum
Statement Fee
SecurePay’s contract terms can vary, based on how the account was obtained, the type of business the merchant has and their processing volume.
There is no concrete information on their website or in any online reviews regarding the company’s contracts and terms.
Contract Length
Unknown
Early Termination Fee
Unknown
The SecurePay website does not indicate how long it might take to get a merchant account set up. However, because they do not utilize POS systems and instead, offer virtual terminal software, setup can typically be accomplished without having to get any type of technical support.
They also offer EasyShop Deluxe, which provides merchants with additional customizability. Customer support is available to assist merchants 24/7 through an email ticketing system. It is unclear whether those issues can be redirected to a phone support line.
BBB Rating
The Better Business Bureau reports that SecurePay has an A+ rating, but the company is not accredited by the BBB.
Any potential complaints about SecurePay may be posted under any of the following processors because they are its parent companies:
eVance Processing
OLB Group
Calpian Commerce
Pipeline Data
Cynergy Data
There is one complaint listed on the Better Business Bureau website for SecurePay that indicates problems with canceling their services.
Other Online Reviews
There are more than 20 complaints on various websites about SecurePay, and all of them are dated before 2013. These complaints are regarding:
Undisclosed or surprise fees
Holding of funds without notice
Poor customer service
It should also be noted that there is a different company out of Australia by the same name, which could be confusing for some merchants.
BBB
N/A
N/A
N/A
Yelp
N/A
Total Online Reviews
Unknown
Total Online Complaints
Unknown
Lawsuits
Unknown
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks