SecureNet Payment Systems Review

Rates and Fees
70/100
Truth in Advertising
75/100
Consumer Reviews
60/100
Customer Support
90/100
3

Best for

Small, medium, and large businesses processing mobile, POS, and/or eCommerce transactions

Specializes in

Merchant payment processing and business analytics tools

Pricing Summary

Setup Fee: None

Monthly Fee: Up to $15.95

Swipe Rate: 1.65% + $0.20 to 2.55%

Keyed-in Rate: 2.55% + $0.20 to 2.75% + $0.25

Early Termination Fee : None

Contract Terms:

No Contract Required Month-to-month
Visit SecureNet Payment Systems

SecureNet is an Austin, Texas-based merchant account provider that was acquired by WorldPay in 2015. The firm now operates as a fully-owned subsidiary under WorldPay and its contract terms are administered by WorldPay.

Prior to the acquisition, SecureNet was recognized for creating the first cloud-based payment processing service, which could authorize mobile, POS, and eCommerce transactions. 

SecureNet Payment Systems Overview

 

SecureNet is a merchant account provider that was founded in 1996 and acquired by global financial service company, WorldPay, in 2015. Prior to its acquisition, SecureNet was recognized for pioneering the payment processing industry’s first cloud-based payment solution. This solution enabled merchants to process POS, mobile, and eCommerce payments completely through the firm’s cloud-computing servers. Additional cloud-based services offered by SecureNet included inventory management tools and data analytics for merchants.

As of today, SecureNet is a fully owned subsidiary of WorldPay and there is no functional difference between the two companies at this time. The contract and pricing information in this article is therefore drawn from WorldPay’s standard contracts.  

WorldPay CEO, Tony Catalfano, explained the purpose behind acquiring SecureNet as being to “combine SecureNet’s innovative software integration with Worldpay’s direct acquirer distribution advantages and partnership management strengths.” SecureNet’s operations are now fully integrated into WorldPay’s global payment processing services. 

The SecureNet firm is still headquartered in Austin, Texas, and is a registered ISO of Wells Fargo Bank N.A. in Walnut Creek, California as well as Eagle Bank N.A. in Bethesda, Maryland.

Quick Facts

Head Quarters

Austin, Texas

Year Founded

1996

CEO

Brent Warrington

Employees

50

Merchant Provider Risk Tolerance

What We Like

What We Don't Like

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Healthcare
  • Marketing Agency
  • Personal Service
  • Property Management
  • SAAS
  • Thrift Store

Business Types Served

  • Ecommerce
  • Mobile
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

SecureNet Payment Systems Products & Services

 

SecureNet (through WorldPay) offers mobile, POS, and eCommerce payment processing services. The firm also advertises a variety of tools aimed to help merchants measure and grow their business while under contract for service.

Included in these business tools are real-time data reports constructed via a live dashboard that tracks all new incoming transactions. Merchants are also offered the ability to authorize recurring subscription charges and implement WebHooks to receive instant order updates. 

SecureNet Payment Systems Payment Processing

  • Check Services
  • Contactless NFC
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

SecureNet Payment Systems Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing

SecureNet Payment Systems Advertising & Sales

 
SecureNet (now WorldPay) conducts its advertising through multiple different marketing channels. The firm employs both an inside sales team in addition to outsourcing its contract sales to independent sales teams, payment processing resellers, and sub-ISOs. 

It’s worth mentioning that payment processors who employ independent sales agents typically face a relatively large number of complaints regarding their advertising practices. This trend upholds with WorldPay, who has received hundreds of negative reviews that accuse the firm of misrepresenting contract terms, adding unexpected monthly charges, and charging higher-than-quoted processing rates. 

Potential merchant clients are advised to thoroughly review and understand their contract’s terms prior to entering an agreement. As an additional precaution, merchants should work with a sales rep that they trust when registering for service.

Truth in Marketing

Discloses All Important Terms

Yes

Public Pricing Available

No

SecureNet Payment Systems Pricing, Rates & Fees

 

SecureNet’s fees (based on WorldPay’s standard rates) include a 2.9% + $0.30 charge for card swipe transactions and a 3.3% + $0.30 charge for keyed-in transactions. Qualified transactions have a slightly lower rate of 2.7% + $0.30.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.65% + $0.20 to 2.55%

Keyed-in Rate

2.55% + $0.20 to 2.75% + $0.25

Mobile Payment Rate

Virtual Terminal Rate

Variable

Monthly Fee

Up to $15.95

Payment Gateway Fee

Batch Fee

Variable

Early Termination Fee

None

PCI Compliance Fee

None

Equipment Lease Terms

Variable

Address Verification Service (AVS)

Application Fee

Account Setup Fee

None

Gateway Setup Fee

Annual Fee

Monthly Minimum

None

Statement Fee

SecureNet Payment Systems Contract & Terms

Since SecureNet is a fully owned subsidiary of WorldPay, we can consider the terms of a WorldPay standard contract. A standard service agreement is a three-year contract which will automatically renew for one year if cancellation notice isn’t given 90 days prior to the end of the three-year period. 

A standard agreement includes a $295 Early Termination Fee and a PCI Compliance Fee of $15 to $25 per month. There is also a reported annual IRS-1099 Reporting Fee of $69. 

WorldPay also offer 12-to-48 month POS equipment leases with an option to purchase the equipment at the end of the lease. Pricing for WorldPay’s POS lease contracts is based on the credit score of each merchant.

Contract Length

No Contract RequiredMonth-to-month

Early Termination Fee

None

SecureNet Payment Systems Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • FAQ

SecureNet Payment Systems Complaints, Ratings & Reviews

WorldPay is the much larger payment processing firm that acquired SecureNet and it has received hundreds of negative reviews accusing the company of being a scam. Although this may not accurately represent the feedback that SecureNet’s operations have earned, WorldPay has fully absorbed SecureNet and is now responsible for administering the payment processing services of SecureNet’s clients.

Prior to the acquisition, SecureNet was accredited with the Better Business Bureau and maintained an “A+” rating on its BBB profile. The company had 8 complaints over a 36-month period, a vast majority of which had to do with billing and collection issues.

Ratings

BBB

B- and is not BBB Accredited. (0 Review; 1 Complaint)

Google

3.3 Stars / 8 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

20+

Total Online Complaints

10+

Lawsuits

None

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