Secure Trading Review

Rates and Fees
70/100
Truth in Advertising
70/100
Consumer Reviews
80/100
Customer Support
80/100
4

Best for

Standard-risk companies in the United States and United Kingdom

Specializes in

Global payments, Alternative payments, Ecommerce, Online security, Credit and debit card processing, Counter fraud services, and treasury.

Pricing Summary

Setup Fee: $0

Monthly Fee: Undisclosed

Swipe Rate: 1.00% - 4.99%

Keyed-in Rate: 1.00% - 4.99%

Early Termination Fee : None

Contract Terms:

1 Year
Visit Secure Trading

Secure Trading was founded in 1997 and is a subsidiary of the UC Group. The company operates its merchant services under the name Trust Payment Secure Trading and is headquartered in London, U.K. Secure Trading strives to be a leader in the payments technology and financial services industry.

Secure Trading Overview

 

Trust Payments is a global brand that incorporates three branches: Secure Trading, Acquiring.com, and Secure Trading Inc. According to their website, their commercial focus is on evolution into a worldly omnichannel payments powerhouse. They have a smart approach to payments that are transforming how their customers pay. Trust Payments and Secure Trading have launched their own POS solution.

The standard contract for Secure Trading is based on a one-year timeframe, with automatic renewals and no early termination fees, however, it must be canceled by 180 days before the term ends. 

There are no open complaints about Trust Payments’ pricing system, but overall, the company has many complaints. Their website does not have their pricing module posted. Based on previous user reviews, there are many accusations about them being fraudulent. 

Quick Facts

Head Quarters

London, England

Year Founded

1997

CEO

Daniel Holden

Employees

100

Merchant Provider Risk Tolerance

What We Like

All-in-one payments platform.

Flexible integrations that accommodate your technical capacity.

Dedicated account manager with UK & EMEA support.

Supports both local and international payments.

Fraud and security services, such as 3D Secure.

What We Don't Like

Lacks transparency no fees published on their website.

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Gas Station
  • Moving Companies
  • Personal Service
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business
  • Wholesale

Secure Trading Products & Services

 

Point of Sale:

Secure Trading’s point of sale solution supports all major credit cards including Visa, Mastercard, American Express, and many mobile payment apps. Its dynamic currency conversion allows customers overseas to use their home currency and pay for goods online at exchange rates provided by Reuters Wholesale Bank, however, this feature is not available for American Express.

Portal:

Trust Payments and Secure Trading has a secure interface providing online real-time access to customers’ online and mobile POS system data. Other features of the portal include a virtual terminal, omnichannel reporting, simple navigation, custom dashboards, in-depth support, chargebacks, and refunds.

Pay By Link: 

"Pay by Link" offers customers another way to pay by accepting payments online, even without a website. With the pay-by-link option, merchants can send a payment link to customers through several channels including email, SMS, and social messaging platforms. 

Secure Trading Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Online Payments
  • Payment Gateway
  • Virtual Terminal

Secure Trading Billing & Invoicing

  • Mobile Payments
  • Online Payments
  • Payment Processing
  • Project Billing

Secure Trading Advertising & Sales

 
Secure Trading seems to mainly market its services through inside and outside sales reps, traditional advertising, and strategic partnerships. At this time there is no evidence that the company has a large team of independent contracted sales agents. It cannot be confirmed that there are any complaints specifically about deceptive tactics by the company’s representatives. 

The website doesn't lead on any deceptive quotes, misleading or unrealistic guarantees.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Secure Trading Pricing, Rates & Fees

 

Secure Trading appears to have one-year contracts that are auto-renewed, unless the customer cancels at least 180 days before a new cycle. There doesn’t seem to be an early termination fee if these rules are followed, otherwise, the expense is on the merchant. By doing one-year contracts also limits the number of cancellations and extra fees.

The virtual terminal rate is 1.00%-4.99%. The payment gateway fee, PCI compliance fee, and equipment lease terms are undisclosed. There is no early termination fee if rules are followed.

Currently, there are no public complaints about Secure Trading’s pricing structure. Their website also does not list the specific fees in their descriptions.

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.00% - 4.99%

Keyed-in Rate

1.00% - 4.99%

Mobile Payment Rate

Virtual Terminal Rate

1.00% - 4.99%

Monthly Fee

Undisclosed

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

None

PCI Compliance Fee

Undisclosed

Equipment Lease Terms

Undisclosed

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

Secure Trading Contract & Terms

As previously stated, Secure Trading works with one-year standard contracts. Anyone who wishes to end their yearly contract must do so within 180 days prior to the next billing cycle. The company and its website do not disclose any other rates, fees, or terms publicly. 

Contract Length

1 Year

Early Termination Fee

None

Secure Trading Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)

Secure Trading Complaints, Ratings & Reviews

Even though Secure Trading doesn’t have many complaints regarding their sales team or pricing structure, they have gotten a lot of negative feedback accusing the company of being fraudulent. Merchants have complained that there are any delays with this company, including hearing back from customer support within a timely fashion. Some of the other complaints include a non-professional way of doing business and not being able to send money on their end.

Ratings

BBB

NR

Google

N/A

Facebook

N/A

Yelp

No Reviews yet

Reviews

Total Online Reviews

65+

Total Online Complaints

<10

Lawsuits

None

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