SalesVu Review

Rates and Fees
85/100
Truth in Advertising
95/100
Consumer Reviews
95/100
Customer Support
95/100
4.5

Best for

SalesVu offers solutions customized to the needs of specific industries. Its platforms are specifically built for businesses of all sizes in the following industries: food & drink, retail, e-Commerce, art & culture, salon & spa, grocery stores, studios & classes, and wineries & breweries.

Specializes in

SalesVu is a software as a solution (SAAS) company, and all of its offerings are cloud-based. In addition to payment processing, SalesVu specializes in the development of payment processing software that increases sales, improves customer experience, and enhances operational efficiency. Its products integrate with merchants’ existing technology infrastructure.

Pricing Summary

Setup Fee: 80

Monthly Fee: $75 to $150

Swipe Rate: Up to 2.90% + $0.30

Keyed-in Rate:  Up to 3.30% + $0.30

Early Termination Fee : Up to $295

Contract Terms:

Month-to-month 1 Year 3 Years
Visit SalesVu

Since its inception in 2007, Austin, Texas-based SalesVu has taken an avant-garde approach to payment processing with a cloud-based POS interface. SalesVu reviews indicate that the products are thought of as user-friendly with transparent pricing. Customers can opt for up to four payment processing options: iPad POS, handheld POS, self-order kiosks, and online ordering.

SalesVu Overview

 

SalesVu offers eCommerce and POS options with optional apps developed for specific industries. Customers can opt for an integrated POS and e-Commerce program or choose either one as a stand-alone platform. Apps can be downloaded from the iTunes store for a small fee, and customers can develop their own customized apps.

Special features exist for each of the industries listed in the Best For section. 

For example, restaurants benefit from SalesVu’s payment options capabilities, which allow them to accept orders at a POS station, on an iPad or handheld device (for servers), or at a self-serve kiosk.

In addition, restaurant managers can choose several optional apps, such as the kitchen manager app, which helps streamline ordering and kitchen operations. Additionally available apps include table manager, regulars loyalty manager, and VIP gift card manager. 

SalesVu utilizes a monthly subscription fee pricing model, with additional charges for selected apps. A 15-day free trial is available.

Quick Facts

Head Quarters

Austin, TX

Year Founded

2007

CEO

Pascal Nicolas

Employees

50

Merchant Provider Risk Tolerance

What We Like

Simple to use with a customizable appearance

24/7 customer service

Service appointment functionality

Excellent marketing features

What We Don't Like

Doesn’t function well offline

Have to pay more for some basic features

Must contract with separate payment processor

Industries Served

  • Clothing & Apparel
  • Convenience Store
  • Education
  • Educational Seminars
  • Electronics
  • Gas Station
  • Hunting & Outdoor Equipment
  • Moving Companies
  • Personal Service
  • Property Management
  • Restaurant / Bar
  • SAAS
  • SEO & SEM Services
  • Thrift Store
  • Web Design Services

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • Mom & Pop
  • MOTO
  • Non Profit
  • Retail / Card Present
  • Small Business
  • Wholesale

SalesVu Products & Services

 

Hardware and Software


SalesVu utilizes cloud-based software that requires no specific hardware to operate. Customers can integrate SalesVu’s programs with existing computer systems and start transacting business immediately. For those who already have existing POS equipment, this makes the process simple. e-Commerce companies that do not need POS technology can simply operate their store from their computers using SalesVu.

For SalesVu customers who need new POS hardware, the company offers two packages through mPOS Gear:

SalesVu POS Package: This package can be customized and runs for about $450. It includes a Star network printer, Windfall iPad stand and cables for the cash drawer.

Star mPOP Printer & Cash Drawer Combo: Costing around $400, this combo includes a cash drawer, cash drawer and four bill slots, printer, basic iPad stand, Bluetooth connectivity for one iPad, and 2” paper.

Square Integration: SalesVu is integrated with Square’s readers and programs, such as Square Payments, making Square a convenient option.

Value-Added Services


SalesVu offers more than POS and e-Commerce payment processing. Its value-added services are designed to enhance profitability and fall under three categories: maximizing sales, enhancing customer experience, and streamlining operations.

For example, under maximizing sales, the company offers the value-added scheduling feature integrated into the POS system. This service allows those who work by appointment or run classes to schedule clients, track revenue and manage client data in an all-in-one solution.

Under enhancing customer experience, SalesVu offers the website and app builder program. Customers can choose from several hundred templates to create web and mobile sites, which come with options for orders, reservations, customer engagement, and operations control.

To help streamline operations, SalesVu offers features such as the waitlist and reservation app. This application allows restaurants to manage walk-in waitlists, reservations, and table assignments from one computer or mobile device.

Accepted Payment Types


SalesVu handles all major credit- and debit cards, including Visa, Mastercard, Discover, and American Express. Merchants can also process checks and accept payments from alternative devices, such as smartphones and tablets. SaleVu’s website does not indicate if it can process cryptocurrencies. 

SalesVu Payment Processing

  • Credit Card Processing
  • Debit Card Processing
  • Gift & Loyalty Program
  • Online Payments
  • POS Equipment
  • Recurring Billing

SalesVu Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Recurring/Subscription Billing

SalesVu Advertising & Sales

 
SalesVu advertises on its website, uses traditional advertising, and relies on its business partnerships to promote and sell its products and services. It does not use independent sales agents, but rather its internal sales force and referrals from satisfied customers to capture new business. 

SalesVu has produced many videos about its products and services, in which its cloud-based payment processing and value-added services are described in detail. The company’s website offers both online and telephone options for potential customers to contact its sales department.

SalesVu has no history of complaints regarding poor service or deceptive practices by its sales department. It has a simplified payment structure depending on the level of service, which is disclosed on its website. 

There are extra fees for additional and custom apps available from the iTunes store. The SalesVu website does not currently show these prices.  Overall, SalesVu seems to market its services in a transparent manner and engage in no aggressive sales tactics.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Yes

SalesVu Pricing, Rates & Fees

 

SalesVu charges $75/month for its basic service, which is recommended for small and medium-sized businesses. Large enterprises may benefit from the advanced version, which runs $150/month. Each additional terminal costs an extra $15/month for each program.

SalesVu creates the software but does not do the payment processing itself, relying instead on its partners, which include Vantiv, EVO Payments International, and WorldPay.

As such, SalesVu does not disclose processing fees on its website, but we can gain an idea of the pricing by looking at its partners. The standard pricing for WorldPay is a swipe rate of 2.90% plus $0.30 and a keyed-in transaction rate of 3.30% plus $0.30. 

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

Up to 2.90% + $0.30

Keyed-in Rate

Up to 3.30% + $0.30

Mobile Payment Rate

Virtual Terminal Rate

Up to 3.30% + $0.30

Monthly Fee

$75 to $150

Payment Gateway Fee

Undisclosed

Batch Fee

Undisclosed

Early Termination Fee

Up to $295

PCI Compliance Fee

Up to $25 Per Month

Equipment Lease Terms

Free ($25 Per Additional Terminal)

Address Verification Service (AVS)

Application Fee

Account Setup Fee

80

Gateway Setup Fee

Undisclosed

Annual Fee

Monthly Minimum

Undisclosed

Statement Fee

SalesVu Contract & Terms

Because SalesVu relies on its partners for processing, we need to look at their contract terms. 

On average, they require a 36-month contract, with an early termination fee of up to $295. 

Though SalesVu does not have a liquidated damages clause in its service contract, some payment processors do.

SalesVu customers can use a SalesVu partner or their own existing payment processor. Regardless, it is the payment processor that may have a liquidated damages clause in its contract. Before deciding on SalesVu and a processor, it is important to review the processors' contract. If there is a liquidated damages clause, you could be on the hook for the processors' loss due to early termination.

Contract Length

Month-to-month1 Year3 Years

Early Termination Fee

Up to $295

SalesVu Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base
  • Live Online (1-on-1)

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Offshore Tech Support (After Hours)

SalesVu Complaints, Ratings & Reviews

SalesVu includes many customer testimonials on its website. These are from satisfied clients, of course, but their comments ring true with the reviews written on other payment processor rating websites. Customers tend to like the functionality and find the system user-friendly. Many have commented on employee management tools, such as time clocks and schedules, as a positive. Also, inventory tracking, sales summaries, and other reporting functions were rated as valuable.  

Customers rated SalesVu 4.2 stars out of 5 on TrustPilot, based on a sampling of 21 reviews. Eighty-one percent of respondents rated the company excellent, while the good, average, poor, and bad categories scored 5% each. Positive comments for the custom apps, industry-specific features, and ease of performing customer service abound. A few complaints about difficulty using the system and slow response from customer support were also included.

Overall, most customers are happy with SalesVu, finding that its industry-specific options make their business more efficient and profitable. Therefore, we give SalesVu an Above Average rating as a payment processor.

Ratings

BBB

N/A

Google

2.3 Stars / 3 Reviews

Facebook

N/A

Yelp

N/A

Reviews

Total Online Reviews

70+

Total Online Complaints

<10

Lawsuits

None

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