Riverside Payments Review

Rates and Fees
50/100
Truth in Advertising
60/100
Consumer Reviews
90/100
Customer Support
70/100
3

Best for

According to it's website, the firm is best for bars, cafes, and restaurants categorized as small businesses (≈ 20 employees)

Specializes in

Riverside Payments is a provider of EMV-compliant POS solutions through Clover, Revel Systems, NCR Silver, and TouchBistro. Its primary industry focus includes restaurants, breweries, automotive repair, cafes, vape shops, etc.

Pricing Summary

Setup Fee: $0

Monthly Fee: Up to $19.95

Swipe Rate:  1.00% To 4.99%

Keyed-in Rate: 1.00% To 4.99%

Early Termination Fee : $695

Contract Terms:

Unknown
Visit Riverside Payments

Riverside Payments is an ISO of Wells Fargo Bank, N.A., Concord, CA, since 2014. The company's core competencies include providing high-tech POS solutions at affordable rates. Headquartered in Portland, Oregon, Brandon Skinner is the CEO and President of the firm. 

 

Riverside Payments Overview

 

Based on the official website, Riverside Payments is a leader in merchant services and credit card processing. The firm caters to various businesses like restaurants, breweries, vape shops, automotive repair, mobile processing, ATM services, retail, gift cards, and e-commerce.

 

Quick Facts

Head Quarters

Vancouver, WA

Year Founded

2014

CEO

Brandon Skinner

Employees

160

Merchant Provider Risk Tolerance

What We Like

Affordable pricing

High-tech POS solutions

What We Don't Like

Many complaints

Lack of pricing transparency

Industries Served

  • Cigars & Tobacco
  • Clothing & Apparel
  • Convenience Store
  • Electronics
  • Gaming
  • Gas Station
  • Moving Companies
  • Personal Service
  • Restaurant / Bar
  • SAAS
  • Self Defense, Tasers & Stun Guns
  • Thrift Store

Business Types Served

  • Ecommerce
  • High Volume
  • Information
  • Low Risk
  • Mobile
  • MOTO
  • Online
  • Retail / Card Present
  • Small Business

Riverside Payments Products & Services

 

Riverside Payments' product listings on its website are as follows:

Clover POS System: It is a high-tech financial management system offered by Riverside Payments. It has many intuitive features integrated into one system like marketing tools, inventory management, and tracking employee hours. Plus, it comes with a high-speed thermal printer along with the countertop, mini, or flex station.

Mobile Payment Processing: The firm offers payment anywhere, anytime using its mobile processing solution. Riverside Payments provides a  free, secure card reader and mobile app for iPhone and Android. The app supports adding unlimited users to merchant services and accounts. Plus, it includes detailed reporting and data storage.

Business Loans: The company provides business loans ranging from $5000 to $1 million!. It is ideal for merchants looking to increase business activities by avoiding the waiting time for bank loans. Riverside Payments offers business financing based on yearly gross sales and a fixed repayment plan.

Riverside Payments Payment Processing

  • ACH Check Transactions
  • Credit Card Processing
  • Credit Card Terminals
  • Debit Card Processing
  • eCheck & ACH Processing
  • EMV Processing
  • Gift & Loyalty Program
  • Merchant Cash Advance
  • Mobile Payments App
  • Online Payments
  • Payment Gateway
  • POS Equipment
  • Virtual Terminal

Riverside Payments Billing & Invoicing

  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing

Riverside Payments Advertising & Sales

 
Riverside Payments uses a combination of telemarketing, strategic partnerships, and both independent and in-house sales agents to promote its services.

There are 6 advertising/sales complaints against Riverside Payments on its BBB profile. Most of them are regarding malpractices by independent sales agents.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

No

Riverside Payments Pricing, Rates & Fees

 

Riverside Payments has the following fees based on merchant reviews on its BBB profile:


  • Monthly statement fee: $5

  • Monthly minimum fee: $25

  • PCI compliance fee: $99

  • Equipment lease fee: $190 (48 months)

Pricing at a Glance

Pricing Model

Flat Rate

Swiped Rate

1.00% To 4.99%

Keyed-in Rate

1.00% To 4.99%

Mobile Payment Rate

Virtual Terminal Rate

Up to @.90 + $0.30

Monthly Fee

Up to $19.95

Payment Gateway Fee

Up to $25 Per Month

Batch Fee

$0.10

Early Termination Fee

$695

PCI Compliance Fee

Variable

Equipment Lease Terms

48 Month (locked) / $190 Per Month

Address Verification Service (AVS)

Application Fee

Account Setup Fee

$0

Gateway Setup Fee

Annual Fee

$99 - Annual Compensation Service Fee

Monthly Minimum

$25

Statement Fee

$5 Per Month

Riverside Payments Contract & Terms

The firm charges an early termination fee (ETF) of $695.

Riverside Payments provides equipment leases via  First Data Global Leasing and Executech Lease Group.

Contract Length

Unknown

Early Termination Fee

$695

Riverside Payments Setup & Support

 

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Dedicated Account Manager
  • Domestic Phone Support (Business Hours)

Riverside Payments Complaints, Ratings & Reviews

The firm has a profile with Better Business Bureau since 2014, and it currently boasts an A+ rating. Riverside Payments is not BBB-accredited, and it has a customer rating of 4.74 out of 5 (270 reviews).

Moreover, said profile has 47 complaints to report. 6 complaints are related to advertising/sales issues, 8 have to do with billing, 2 are guarantee-related, and 31 stem from product/service problems.

 

Ratings

BBB

A+ (45 complaints)

Google

4.4 Stars / 745 Reviews

Facebook

4.5 Stars/ Based on the opinion of 182 people

Yelp

N/A

Reviews

Total Online Reviews

750+

Total Online Complaints

50+

Lawsuits

None

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