Best for
Merchants who own and operate businesses of any size with standard-risk levels who are in need of payment processing services and merchant accounts.
Specializes in
ReliantPay specializes in educating its merchants regarding the Durbin Amendment and interchange fees. This company stresses its ability to provide its merchant customers with the very best rates for payment processing.
Pricing Summary
Setup Fee: The starting rate is 0.35%
Monthly Fee: Unknown
Swipe Rate: Unknown
Keyed-in Rate: Unknown
Early Termination Fee : Unknown
Contract Terms:
ReliantPay is a payment processor and merchant account provider that is headquartered in Ballwin, Missouri, which is close to St. Louis.
This company offers its services to merchants that are based in St. Louis, as well as those that have businesses nationwide.
ReliantPay was founded in 2008 and Tom Mansfield is the company president.
ReliantPay was founded in 2008, and has gone by the names, ReliantPay, Inc. and Reliant Pay. According to the company website, its founder started the company with a desire to provide a truly unique approach to credit card processing. It accomplishes that goal by giving merchants all the tools they need to control their costs.
The company’s founders, Tom Mansfield and Denny Kammer both have extensive experience operating small businesses and launching businesses within the telecom industry. Their mission is to bring ethical and logical solutions to their merchant customers.
This company works with many different merchants, including retail, wholesale, non-profit, service, and educational companies. ReliantPay strives to keep merchants informed about changes in the industry through continuous communication and education.
ReliantPay is a registered ISO of Wells Fargo Bank, N.A., Concord, CA
Head Quarters
14280 Manchester Rd Ballwin, MO 63011-4508
Year Founded
2009
CEO
Unknown
Employees
11-50
Merchant Provider Risk Tolerance
Good for any businesses that are a standard risk.
Provides education to clients regarding fees and various business requirements.
Supports a wide variety of merchants.
Communicates frequently to keep clients informed of changes that affect them.
Keeps costs down across the board.
Early termination fee not stated.
Contract terms are not provided.
Works with low risk businesses.
They use a tiered pricing model.
Has separate contracts for the different services they provide.
Hardware & Software
ReliantPay offers the entire Clover suite of products, including credit card terminals, complete POS systems, and mobile payment processing hardware and software.
The company can also work with ecommerce merchants as well, and it has several payment gateway and shopping cart integration options, including:
Payeezy
Authorize.Net
eProcessingNetwork
Value Added Services
ReliantPay can provide many additional services for its merchant customers, such as:
Remote deposit capture and check guarantee
Working capital solutions
A gift card program
Electronic invoicing
Recurring billing and payments
The ReliantPay website briefly mentions ecommerce websites, but it is unclear whether the company can simply integrate with various website platforms to allow them to process payments, or whether it offers ecommerce website design services.
Supported Payment Types & Services
Merchants that choose ReliantPay for payment processing will be able to accept several different forms of payment from their customers. These options include:
Payments from all four major credit cards (magstripe and EMV)
ACH payments
Debit card payments (including PIN payments)
Fleet cards (Voyager and Wright Express)
ATM cards
Gift cards
Depending on the hardware and software a merchant chooses, some may also be able to accept mobile wallet payments and or EBT payments.
Discloses All Important Terms
No
Public Pricing Available
Unknown
Even though ReliantPay does not specifically mention what its rates and fees are, the website explicitly states that the company uses the interchange plus. The starting rate is 0.35%, which could indicate a tiered pricing structure. It actually has several pages that are dedicated to assisting merchants with lowering their processing fees and educating them on the Durbin Amendment and what that means for their businesses.
ReliantPay appears to be extremely helpful for merchants as far as keeping their costs as low as possible. It offers several solutions to assist in lowering their payment processing fees; even for merchants that are not customers of this company.
Merchants doing business with ReliantPay will not pay an application fee, and they will receive free customer support.
Pricing Model
Tiered Pricing
Swiped Rate
Unknown
Keyed-in Rate
Unknown
Mobile Payment Rate
Unknown
Virtual Terminal Rate
Unknown
Monthly Fee
Unknown
Payment Gateway Fee
Unknown
Batch Fee
Unknown
Early Termination Fee
Unknown
PCI Compliance Fee
Unknown
Equipment Lease Terms
Unknown
Address Verification Service (AVS)
Unknown
Application Fee
Unknown
Account Setup Fee
The starting rate is 0.35%
Gateway Setup Fee
Unknown
Annual Fee
Unknown
Monthly Minimum
Unknown
Statement Fee
Unknown
The ReliantPay website does not make mention of a contract or terms. Merchants that are considering working with ReliantPay should take note of possibly having to sign a separate contract for their payment processing equipment.
These contracts are typically for hardware leases, and they are often uncancellable.
Contract Length
Unknown
Early Termination Fee
Unknown
The ReliantPay website does not mention how long it might take for merchants to get their accounts approved so they can begin processing and accepting payments from their customers. This is a process that can typically take up to 14 days, including time spent in underwriting and waiting for hardware to be delivered.
Merchants that are utilizing a payment gateway or virtual terminal may be able to begin accepting payments in as little as a few days.
BBB Rating
ReliantPay is an accredited business with the Better Business Bureau and the company has an A+ rating with the BBB with no complaints or reviews.
Other Online Reviews
ReliantPay has a 5-star score on Google Reviews with three reviews praising the company for excellent customer service.
BBB
A+ and has been Accredited since 2010. (0 Reviews; 0 Complaints)
5 Stars / 4 Reviews
No Reviews
Yelp
No Reviews
Total Online Reviews
5+
Total Online Complaints
Unknown
Lawsuits
Unknown
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks