ReliantPay Review

Rates and Fees
90/100
Truth in Advertising
90/100
Consumer Reviews
85/100
Customer Support
90/100
4

Best for

Merchants who own and operate businesses of any size with standard-risk levels who are in need of payment processing services and merchant accounts.

Specializes in

ReliantPay specializes in educating its merchants regarding the Durbin Amendment and interchange fees. This company stresses its ability to provide its merchant customers with the very best rates for payment processing.

Pricing Summary

Setup Fee: The starting rate is 0.35%

Monthly Fee: Unknown

Swipe Rate: Unknown

Keyed-in Rate: Unknown

Early Termination Fee : Unknown

Contract Terms:

Unknown
Visit ReliantPay

ReliantPay is a payment processor and merchant account provider that is headquartered in Ballwin, Missouri, which is close to St. Louis.

This company offers its services to merchants that are based in St. Louis, as well as those that have businesses nationwide.

ReliantPay was founded in 2008 and Tom Mansfield is the company president.

ReliantPay Overview

 

ReliantPay was founded in 2008, and has gone by the names, ReliantPay, Inc. and Reliant Pay. According to the company website, its founder started the company with a desire to provide a truly unique approach to credit card processing. It accomplishes that goal by giving merchants all the tools they need to control their costs.

The company’s founders, Tom Mansfield and Denny Kammer both have extensive experience operating small businesses and launching businesses within the telecom industry. Their mission is to bring ethical and logical solutions to their merchant customers.

This company works with many different merchants, including retail, wholesale, non-profit, service, and educational companies. ReliantPay strives to keep merchants informed about changes in the industry through continuous communication and education.

ReliantPay is a registered ISO of Wells Fargo Bank, N.A., Concord, CA

Quick Facts

Head Quarters

14280 Manchester Rd Ballwin, MO 63011-4508

Year Founded

2009

CEO

Unknown

Employees

11-50

Merchant Provider Risk Tolerance

Low Risk Businesses

What We Like

Good for any businesses that are a standard risk.

Provides education to clients regarding fees and various business requirements.

Supports a wide variety of merchants.

Communicates frequently to keep clients informed of changes that affect them.

Keeps costs down across the board.

What We Don't Like

Early termination fee not stated.

Contract terms are not provided.

Works with low risk businesses.

They use a tiered pricing model.

Has separate contracts for the different services they provide.

Industries Served

  • Online Sellers

Business Types Served

  • Mobile
  • Online

ReliantPay Products & Services

 

Hardware & Software

ReliantPay offers the entire Clover suite of products, including credit card terminals, complete POS systems, and mobile payment processing hardware and software.

The company can also work with ecommerce merchants as well, and it has several payment gateway and shopping cart integration options, including:

Payeezy
Authorize.Net
eProcessingNetwork

Value Added Services

ReliantPay can provide many additional services for its merchant customers, such as:

Remote deposit capture and check guarantee
Working capital solutions
A gift card program
Electronic invoicing
Recurring billing and payments

The ReliantPay website briefly mentions ecommerce websites, but it is unclear whether the company can simply integrate with various website platforms to allow them to process payments, or whether it offers ecommerce website design services.

Supported Payment Types & Services

Merchants that choose ReliantPay for payment processing will be able to accept several different forms of payment from their customers. These options include:

Payments from all four major credit cards (magstripe and EMV)
ACH payments
Debit card payments (including PIN payments)
Fleet cards (Voyager and Wright Express)
ATM cards
Gift cards

Depending on the hardware and software a merchant chooses, some may also be able to accept mobile wallet payments and or EBT payments.

ReliantPay Payment Processing

  • Cash Transactions
  • Credit Card Processing
  • Debit Card Processing
  • EMV Processing
  • Mobile Commerce
  • Online Payments
  • Retail Payment Processing

ReliantPay Billing & Invoicing

  • Mobile Payments
  • Online Payments

ReliantPay Advertising & Sales

 
There is currently no indication that ReliantPay sells and markets its products and services through the use of outside or independent sales reps. It does not have an affiliate program, but the company does advertise a partnership program on its website.

This is an indication that this company uses mostly traditional marketing techniques and inside sales reps. The ReliantPay website does not use any misleading or unethical language and it does not make unreasonable promises or guarantees to merchants inquiring about the company’s services.

Truth in Marketing

Discloses All Important Terms

No

Public Pricing Available

Unknown

ReliantPay Pricing, Rates & Fees

 

Even though ReliantPay does not specifically mention what its rates and fees are, the website explicitly states that the company uses the interchange plus. The starting rate is 0.35%, which could indicate a tiered pricing structure. It actually has several pages that are dedicated to assisting merchants with lowering their processing fees and educating them on the Durbin Amendment and what that means for their businesses.

ReliantPay appears to be extremely helpful for merchants as far as keeping their costs as low as possible. It offers several solutions to assist in lowering their payment processing fees; even for merchants that are not customers of this company.

Merchants doing business with ReliantPay will not pay an application fee, and they will receive free customer support.

Pricing at a Glance

Pricing Model

Tiered Pricing

Swiped Rate

Unknown

Keyed-in Rate

Unknown

Mobile Payment Rate

Unknown

Virtual Terminal Rate

Unknown

Monthly Fee

Unknown

Payment Gateway Fee

Unknown

Batch Fee

Unknown

Early Termination Fee

Unknown

PCI Compliance Fee

Unknown

Equipment Lease Terms

Unknown

Address Verification Service (AVS)

Unknown

Application Fee

Unknown

Account Setup Fee

The starting rate is 0.35%

Gateway Setup Fee

Unknown

Annual Fee

Unknown

Monthly Minimum

Unknown

Statement Fee

Unknown

ReliantPay Contract & Terms

The ReliantPay website does not make mention of a contract or terms. Merchants that are considering working with ReliantPay should take note of possibly having to sign a separate contract for their payment processing equipment.

These contracts are typically for hardware leases, and they are often uncancellable.

Contract Length

Unknown

Early Termination Fee

Unknown

ReliantPay Setup & Support

 

The ReliantPay website does not mention how long it might take for merchants to get their accounts approved so they can begin processing and accepting payments from their customers. This is a process that can typically take up to 14 days, including time spent in underwriting and waiting for hardware to be delivered.

Merchants that are utilizing a payment gateway or virtual terminal may be able to begin accepting payments in as little as a few days.

Setup Highlights

  • Documentation / Knowledge Base

Support Highlights

  • Domestic Phone Support (Business Hours)
  • Email Support

ReliantPay Complaints, Ratings & Reviews

BBB Rating

ReliantPay is an accredited business with the Better Business Bureau and the company has an A+ rating with the BBB with no complaints or reviews.

Other Online Reviews

ReliantPay has a 5-star score on Google Reviews with three reviews praising the company for excellent customer service.




Ratings

BBB

A+ and has been Accredited since 2010. (0 Reviews; 0 Complaints)

Google

5 Stars / 4 Reviews

Facebook

No Reviews

Yelp

No Reviews

Reviews

Total Online Reviews

5+

Total Online Complaints

Unknown

Lawsuits

Unknown

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