Best for
Merchants of most sizes and industries, as well as non-profit organizations in need of fundraising packages.
Specializes in
Reliance Merchant Services specializes in helping merchants of all sizes by providing payment processing services for retail, internet and mail-order payments. The company also offers fundraising packages for non-profit organizations.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: 1.00% - 4.99%
Keyed-in Rate: 1.00% - 4.99%
Early Termination Fee : Undisclosed
Contract Terms:
Reliance Merchant Services was founded in 2004 as a merchant account provider that offers its products and services to most merchants in most industries regardless of their size.
The company announced a new payment processing subsidiary in 2018 called Reli-Bid. Reli-Bid was formed to provide event and fundraising packages for non-profit organizations.
Reliance Merchant Services is a registered ISO/MSP of Wells Fargo Bank in Walnut Creek, California, and the company is headquartered in Madison, Connecticut.
Reliance Merchant Services got its start in 2004. This merchant account provider offers its products and services to various types of businesses with low to high risk profiles. In 2018, the company formed Reli-Bid, which is a subsidiary that offers payment processing for events and fundraising packages for non-profits.
The company is located in Madison, Connecticut and Mary Kate Gobleck is the company’s president. Reliance Merchant Services is woman-owned and operated with few employees.
Reliance Merchant Services offers a variety of payment processing options for merchants and claims to be able to provide better pricing than other industry providers.
Head Quarters
318 Boston Post Rd Suite A, Madison, CT.
Year Founded
2004
CEO
Unknown
Employees
2-10
Merchant Provider Risk Tolerance
In-house sales team.
Good customer service that is quick to respond.
A+ Better Business Bureau rating.
Accepts all risk levels.
Difficult to find pricing information.
Difficult to find information on contract terms and details.
Pricing, fees, and contract lengths are all highly variable.
Hardware & Software
Reliance Merchant Services offers various types of hardware and software to meet their merchant customers’ needs. They offer:
Recurring billing solutions for customers who are billed on a recurring basis.
Online ordering services for restaurants through a marketing database.
ACH debits.
Website shopping carts
Online gateways
Wireless terminal solutions
Value Added Services
Reliance Merchant Services offers a number of value-added services for its merchant customers. They provide short-term cash advances for businesses in the form of capital funding. Funding can be sought for as much as 100% of a merchant’s 6-month volume with Visa and Mastercard.
In addition, Reliance Merchant Services also provides:
Next-day funding for merchants from Visa, Mastercard or Discover sales.
FSA/HRA payment card processing services.
Event payment options and processing.
A cash discount program for merchants.
Supported Payment Types & Services
Merchants doing business with Reliance Merchant Services will have the capability of accepting many forms of payment, including:
Credit cards (Visa, Mastercard and Discover)
ACH debits
Checks and echecks
Gift cards
Discloses All Important Terms
No
Public Pricing Available
No
Reliance Merchant Services does not offer any information regarding pricing and fees on its website. It appears that its swiped rate, keyed-in rate and virtual terminal rates generally fall between 1% and 4.99%. This could be because the company services such a wide variety of merchant customers who all have different risk profiles.
Typically, additional fees apply when working with payment processing companies, including batch fees, fees for technical support, gateway fees and transaction fees.
The company does have merchant customer reviews directly on its website; many of which state that Reliance Merchant Services was able to save the merchants thousands of dollars in payment processing fees.
Pricing Model
Unknown
Swiped Rate
1.00% - 4.99%
Keyed-in Rate
1.00% - 4.99%
Mobile Payment Rate
Unknown
Virtual Terminal Rate
1.00% - 4.99%
Monthly Fee
N/A
Payment Gateway Fee
Undisclosed
Batch Fee
Unknown
Early Termination Fee
Undisclosed
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
Unknown
Monthly Minimum
Unknown
Statement Fee
N/A
There is no information available about Reliance Merchant Services’ contracts and terms. However, this could be because they vary based on the individual merchant’s risk profile and needs.
There is no information online that indicates any deceptive practices regarding contracts and terms for merchants who do business with Reliance Merchant Services.
Contract Length
Unknown
Early Termination Fee
Undisclosed
There is currently no information online about how long it takes to get set up as a merchant with Reliance Merchant Services. However, reviews do indicate that the sales team is highly responsive to questions from their customers. As with many other ISOs, merchants in need of POS systems might take longer to set up, while those relying on an online payment gateway may be able to get started much faster.
Regarding customer service, Reliance Merchant Services has many positive reviews that discuss quick actions taken by the sales team as well as the company president. Their Contact page lists a phone number, fax number and email address that is specifically for client services. They also have a form for merchant customers to fill out on their website.
BBB Rating
Reliance Merchant Services has been accredited with the Better Business Bureau since 2011. The company maintains an A+ rating on the BBB website and has had no complaints or reviews for the last 36 months.
Other Online Reviews
Other online reviews reveal that Reliance Merchant Services offers exceptional customer service and support. There are two reviews on the company’s Facebook page and both are favorable.
There are no outstanding class-action lawsuits that have been filed against Reliance Merchant Services and no FTC complaints.
BBB
A+ and has been Accredited since 2011. (0 Reviews; 0 Complaints)
4.2 Stars / 5 Reviews
5 out of 5 Based on the opinion of 3 people
Yelp
No Reviews
Total Online Reviews
5+
Total Online Complaints
Lawsuits
Unknown
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