Rectangle Health Review
Rectangle Health is a registered ISO/MSP of Fifth Third Bank and Wells Fargo Bank. Formally called Retriever Medical & Dental, Rectangle Health has provided top-notch service to professionals in the health industry for over 25 years. The company is headquartered in Valhalla, New York, and has 150 employees that work together to streamline payment processing, customer satisfaction and increase payment compliance.
|Swipe Rate||1.00% - 4.99%|
|Early Termination Fee||$0 (Conditional)|
|Contract Terms||3 Years|
Rectangle Health Overview
Rectangle Health is committed to assisting medical practices, healthcare organizations, and insurance groups to get the most out of their payment processing and compliance using the latest technology. They strive to provide the best customer service possible and make everyone’s jobs in the medical field easier.
Rectangle Health services are paid for in a multi-year contract agreement with a conditional termination fee and no annual fees, but some users claim there is a $30 equipment monthly fee with some contracts. The company has stated that it doesn’t charge higher rates for customers who pay without their card present, which is a significant benefit for healthcare organizations using it.
Businesses in the medical field will benefit from this pay structure because it’s a system designed for long term commitments, so the cost is more reasonable for companies that want service for several months. However, once a contract is in place, Rectangle Health charges termination fees for merchants that decide to opt-out. The only way it doesn’t cost the merchant money to break a contract is to get a deal in writing from somewhere else; then, Rectangle Health will not charge the merchant for leaving.
Further, the merchant requires custom installation or asks Rectangle Health to pay their exit fee from another processor, the merchant will be responsible for paying them back for those services.
Rectangle Health Pros & Cons
Rectangle Health Products & Services
Rectangle Health’s payment processing is a cost-effective solution to getting merchants in the healthcare field paid quickly and guaranteed. The company’s real-time system allows the practitioner’s office to receive the funds for services completed that day within 24 hours. Rectangle Health states that it has successfully found the answers to these problems and more in the health industry.
Practice Management Bridge
Rectangle Health’s Practice Management Bridge is a web-based and technologically advanced method for smoothly putting together your practice’s systems. The practice management bridge reduces liability with HIPAA & PCI DSS compliance. As a result, the company guarantees better patient experiences and unifying all points of payment to make things easier for everyone. Some customers are able to optimize cash flow and consolidate reporting for multiple locations.
Payment Processing Security
Rectangle Health claims that they prioritize security and patients’ privacy as one of their top concerns to keep their customers from the vulnerabilities that come with the industry. Having reliable and secure payment processing is one of the cornerstones of electronic transactions, and this company is dedicated to focusing on the safety of those in the healthcare industry. Rectangle Health provides the utmost protection using their state-of-the-art technology against data breaches, which can destroy a business in a matter of hours.
Rectangle Health Advertising & Sales
Rectangle Health doesn’t advertise much of their pricing on their website, but they have put a few bullet points out for potential customers. They state that there is no early termination fee with “conditional” in parenthesis’. Later, they explain that the merchant doesn’t have to pay for breaking a contract early to find another service with a better offer in writing. There are other reports of a $30 monthly fee, which has been explained as being towards equipment leases.
Rectangle Health has a rating of an A+ with the BBB. There are very few complaints about the company, and none of them are about Rectangle Health being a scam or indecent business. There have been zero outstanding class-action lawsuits of FTC complaints filed against the company.
Truth in Marketing
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
|Public Pricing Available||No|
Rectangle Health Pricing, Rates & Fees
If merchants are having payment issues or feel that their current provider is charging too much, they are invited to explore the options offered by Rectangle Health. While they do not display their website rates, they provide a free quote by filling out a simple form on their “Get Started” page.
Pricing At A Glance
|Pricing Model||Flat Rate|
|Swiped Rate||1.00% - 4.99%|
|Mobile Payment Rate|
|Virtual Terminal Rate||N/A|
|Payment Gateway Fee|
|Early Termination Fee||$0 (Conditional)|
|PCI Compliance Fee||$0|
|Equipment Lease Terms||48 Month (locked)|
|Address Verification Service (AVS)|
|Account Setup Fee||$0|
|Gateway Setup Fee|
Rectangle Health Contract & Terms
Rectangle Health contracts offer a flat rate of 1.00-4.99% and advertise a $0 conditional early termination fee. If a customer brings in a competing offer with better terms, Rectangle Health offers a fee-free early-termination. There is also a locked 24-month equipment lease, which some customers have reported being $30 per month. Rectangle Health has an A+ rating with the BBB.
Rectangle Health Setup & Support
It takes roughly one business day to hear back from a representative after applying to get a free quote. There is no other information that explicitly walks potential clients through their approval process.
Rectangle Heath’s primary forms of communication with customers are email and a general phone line. They are responsive; however, many customers wish there was a chat system in place too.
Rectangle Health Complaints, Ratings & Reviews
Rectangle Health has been accredited with the Better Business Bureau since July 2010 and is currently showing a grade of “A+” based on 5 complaints in the last 36 months. 3 of these complaints were related to the product or service and 2 had to do with billing and collection. Rectangle Health resolved 3 complaints to the satisfaction of the merchant, while the remaining 2 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
|BBB||A+ (5 complaints)|
|Total Online Reviews||30+|
|Total Online Complaints||<10|