Best for
Merchants in search of payment processing for an online store, or who want to set up an online store with payment processing capabilities.
Specializes in
PinnacleCart is an e-commerce platform that specializes in assisting merchants with setting up their online stores and websites as well as providing them with payment processing services for their stores.
Pricing Summary
Setup Fee: N/A
Monthly Fee: N/A
Swipe Rate: Unknown
Keyed-in Rate: N/A
Early Termination Fee : Unknown
Contract Terms:
PinnacleCart was founded in 2003 as an e-commerce platform for merchants who have online stores or who need help setting them up.
PinnacleCart integrates with WorldPay, but works with merchants who wish to integrate with many other payment processors as well.
PinnacleCart is located in Golden, Colorado and Mike Auger is the company’s CEO.
PinnacleCart’s company headquarters is in Golden, Colorado. This company is an e-commerce platform that assists merchants with setting up their own online stores while providing them with payment processing services.
This company’s preferred merchant account integration is with WorldPay, however, every merchant is free to integrate their own payment processors if they choose to.
The PinnacleCart team is composed of team members with a combined 20+ years of experience in internet and online marketing and software.
PinnacleCart has grown to become a company that empowers online merchants to run their stores from any location in the world with powerful payment processing integration.
Head Quarters
3320 W Cheryl Dr #200, Phoenix, AZ 85051, United States
Year Founded
2003
CEO
Mike Auger
Employees
11-50
Merchant Provider Risk Tolerance
WorldPay integration allows for global business.
Merchants have the freedom to choose their payment processor.
Offers tools to help create and host online stores.
Accepts all major payment formats.
Upfront with all contract options.
Customer complaints about customer support services.
Potential long wait times for non-priority customers.
Hosting fees higher than average.
Different payment processors can be charged different fees at PinnacleCart’s discretion.
Setup times a variable.
Hardware & Software
PinnacleCart’s most promoted option for payment gateway software is called CardConnect. But the company integrates with many types of software and payment methods. Merchant customers can choose the integration method they prefer.
Integrations include:
2Checkout.com
Authorize.Net
Chase Paymentech Orbital
PayPal
PruPay
First Data Payeezy Gateway
PayLeap
Value Added Services
PinnacleCart offers additional services for merchants, and the main one is designing and hosting their online stores. Their platform allows merchants to use their own themes or choose from professionally designed templates. All themes are responsive for mobile optimization.
This company also has many tools that merchants can take advantage of to run and grow their online businesses. These include tools to help them manage their products and inventory, shipping and orders and fulfillment.
Supported Payment Types & Services
PinnacleCart can support multiple payment types from customers, including:
Payments from all four major credit cards
ACH payments
Mobile, email and text payments
PayPal payments
Checks and electronic checks
Discloses All Important Terms
Yes
Public Pricing Available
No
PinnacleCart does not charge setup fees on any of its packages. All of their plans include 0% transaction fees. Merchants who wish to host their online stores with other companies may be charged an additional fee for payment processing. Those who currently have e-commerce stores, but who wish to migrate to PinnacleCart may not be charged a fee for the integration.
There are three plans available for merchants who wish to set up online stores with PinnacleCart.
Standard Plan - $79.95 per month
Advanced Plan - $199.95 per month
Enterprise Plan - specialized plan for high-volume sales
Merchants integrating with CardConnect through PinnacleCart will pay an exclusive rate of 2.7% + $0.10 per transaction.
Additional fees include:
Incidental overage fees per gigabyte of bandwidth - $3.50
100 megabytes of disk space - $10
Other pricing may vary based on the payment processor the merchant chooses to use.
Pricing Model
Interchange Plus
Swiped Rate
Unknown
Keyed-in Rate
N/A
Mobile Payment Rate
Unknown
Virtual Terminal Rate
N/A
Monthly Fee
N/A
Payment Gateway Fee
N/A
Batch Fee
N/A
Early Termination Fee
Unknown
PCI Compliance Fee
N/A
Equipment Lease Terms
N/A
Address Verification Service (AVS)
Unknown
Application Fee
N/A
Account Setup Fee
N/A
Gateway Setup Fee
N/A
Annual Fee
N/A
Monthly Minimum
Unknown
Statement Fee
N/A
PinnacleCart has month-to-month contracts with merchant customers. Merchants can choose to host their websites with the company for a recurring monthly fee.
Alternatively, they can license the platform and host their websites themselves for a one-time cost of $1,495 per domain. This price includes a year of customer support and software upgrades.
Once the year is over, this service can be extended for $299 per year.
Contract Length
Unknown
Early Termination Fee
Unknown
While there is no indication of how long it might take for merchant customers to get set up with PinnacleCart, it appears that it can be done in as little time as it takes for the merchant to set up their online store.
Integration with other payment processors may take longer, but PinnacleCart has information available to assist with quick integration.
The PinnacleCart website has a live chat option that is available directly on the company’s website. Merchant customers also have access to dedicated phone and email support. Some plans qualify for “priority” support, which may mean longer wait times for merchants who have non-priority plans.
BBB Rating
PinnacleCart is not accredited with the Better Business Bureau, and the company has an A+ rating on the BBB website.
To date, there have been no reviews or complaints left on the BBB website for this company.
Other Online Reviews
There are just over 10 complaints listed online for PinnacleCart. These complaints appear to be isolated cases that seem to be uncommon among merchants who use their services.
None of these complaints accuse PinnacleCart of being a rip-off or a scam. They mostly discuss product malfunctions or poor customer support services.
BBB
A+ and This Business is not BBB Accredited. (0 Reviews; 0 Complaints)
3.8 Stars / 6 Reviews
No Reviews
Yelp
2.5 Stars / 3 Reviews
Total Online Reviews
10+
Total Online Complaints
Unknown
Lawsuits
Unknown
If you're in the market for a merchant account provider, be sure to check out our user reviews, our merchant accounts guide and our top popular merchant provider picks