Service commerce platform established in Denver, Colorado serving over 17,000 customers.
PaySimple is a registered ISO of Fifth Third Bank and a registered ISO of Wells Fargo Bank, N.A., Concord, CA. DigiCert Seal.
|Monthly Fee||$49.95 - $99.95|
|Swipe Rate||2.49% + $0.29|
|Keyed-in Rate||2.49% + $0.29|
|Early Termination Fee||$0|
|Contract Terms||Month-to-month, 3 Years|
PaySimple provides small business owners in the service sector with the tools they need to accept payments, while additional features of the platform help merchants manage a base of customers with detailed needs. Think businesses that offer legal or medical services, classes or lessons, cleaning or repair services, web services — you get the idea. In the process of signing up for PaySimple’s payment gateway and cloud-based software suite, you will also be assigned a dedicated merchant account with a separate processor on the back end. In this sense, PaySimple is also a traditional merchant services provider (MSP).
PaySimple is a relatively small company with only about 200 employees but still brings in $32 million in revenue annually. This self-described “service commerce platform” provides an integrated system that enables small business owners to process transactions and manage their customers’ needs. The system is designed with service merchants in mind, such as doctor’s offices and hair salons, that manage relationships with customers over time and have unique billing and communication needs.
This merchant service provider (MSP) allows business owners to utilize advanced billing features, such as enabling recurring payments and tracking customer information, without requiring any technical knowledge from the user. However, this may not be the right system for businesses with robust inventory tracking needs or a high volume of card-swipe transactions.
PaySimple has a superb customer service department and a reliable support team to provide any assistance or training that you might require as you navigate the system. And PaySimple does provide support if an issue arises with funding or transactions rather than leaving merchants to navigate these conflicts independently.
Note: PaySimple is only available to US providers who process transactions in USD.
PaySimple Pros & Cons
Ideal for service industries
No early termination fee
Good subscription & invoicing tools
Excellent customer support
Not good for high-volume, card-present merchants
Not good for international merchants
Untransparent tiered pricing
PaySimple Products & Services
Merchant Account: PaySimple sets users up with a third-party merchant account.
ACH & eCheck Payments: Encourage direct debit transactions, which are less expensive to process than credit and debit transactions.
Virtual Terminal: Manually enter credit card data for customers. Merchant already using credit card terminals can likely add theirs to this terminal, and PaySimple’s support team will help you find a solution if you can’t integrate the hardware.
Mobile POS App: Mobile app and card reader allows merchants to process both card-swipe and ACH transactions.
Online Store: Build an online platform that streamlines products and services and enables one-time or recurring payments utilizing PaySimple’s built-in tools. (Note: pre-built integration with shopping cart software is not available.)
Appointments & Scheduling: Use “BookSimple” features to enable online appointment scheduling, integrated with iCal and Outlook, and send automatic reminders to clients.
Online Invoice Tracking: See invoice status in real-time to identify outstanding payments and automate reminders to collect outstanding invoices
Customer Management: Track customer information, create custom communications, and build reports to analyze detailed data on clients and transactions.
PaySimple Advertising & Sales
PaySimple offers a wealth of information to help potential customers decide whether it’s the best fit for their needs, but still has a few transparency issues in its advertising.
One complaint: PaySimple touts “as low as” rates on its main page, but those rates are not accessible to most businesses, so this isn’t the most straightforward way to advertise pricing. (For example, using a corporate card automatically bumps your rate.) You can find information about the higher rates, but this requires a little bit of digging. More transparency about the higher rates would play better for potential customers.
The disparity between the advertised rates and actual monthly price is enhanced by the fact that the final monthly charge includes administration fees, PCI, and transaction fees, as well as potential incidental charges for returns. As a result, the true monthly total to utilize PaySimple’s services is higher than the advertised rates.
These additional fees are broken out once you go through the steps to set up a PaySimple account. A bit more transparency on the front end would be nice, though, especially since the rest of the PaySimple experience is so simple.
Truth in Marketing
|Advertises Deceptive Rates||Yes|
|Discloses All Important Terms||No|
|Public Pricing Available||Yes|
PaySimple Pricing, Rates & Fees
PaySimple offers two pricing plans: the Starter Plan and the Standard Plan. Getting details on each plan’s rates and fees can be tricky, but a quick chat with a customer service representative can point you in the right direction.
The Starter Plan ($24.95/month) has a lower monthly base rate, but higher fees for all transactions. The Standard Plan ($54.95/month) carries the higher base cost and includes access to all of the platform’s e-commerce features; however, lower transaction fees could make it the more attractive plan for merchants that process a higher monthly transaction volume. Most of the other charges are the same in both plans.
Pricing At A Glance
|Pricing Model||Interchange Plus, Tiered Pricing, Flat Rate|
|Swiped Rate||2.49% + $0.29|
|Keyed-in Rate||2.49% + $0.29|
|Mobile Payment Rate||Undisclosed|
|Virtual Terminal Rate||1.00% - 4.99%|
|Monthly Fee||$49.95 - $99.95|
|Payment Gateway Fee||Undisclosed|
|Batch Fee||$0.29 Per Batch|
|Early Termination Fee||$0|
|PCI Compliance Fee||$4.95 Per Month|
|Equipment Lease Terms||48 Month (locked)|
|Address Verification Service (AVS)|
|Application Fee||$4.95 Per Month|
|Account Setup Fee||$0|
|Gateway Setup Fee||Undisclosed|
PaySimple Contract & Terms
Users can sign up for PaySimple with a month-to-month agreement and can cancel at any time without incurring a termination fee. You’ll just need to provide a written 10-day notice of your desire to cancel and will pay for the remainder of your current monthly service fee.
Your agreement for the merchant account included with your PaySimple subscription is also a monthly contract with no termination penalty. Just be sure to send notice of your cancelation in writing to avoid inadvertently accruing lingering fees after the fact.
Users can lease equipment through PaySimple as well if needed. These agreements are made with a third party and require a 48-month term, which is non-cancelable even if you cancel your PaySimple account.
PaySimple Setup & Support
According to most reviews, PaySimple has an excellent customer support department and prides itself on offering personalized service for each customer. The company offers in-depth training for merchants and employees and has many resources that users can leverage to better understand how the platform works.
The live chat function seems to be a very helpful resource when users are looking for a quick answer. The Help Center also has articles and tutorials that are surprisingly helpful. There is also a user guide that can help to self-diagnose issues before filing a support ticket. There’s even a blog with posts on a myriad of topics. If the FAQ page doesn’t have a readily available answer, you might be able to find one there.
Even the pre-sale resources are solid. PaySimple has a live chat function dedicated to sales, which many users have found helpful when evaluating whether PaySimple is a good fit for their needs. Potential users can also download free eBooks and guides about the platform, even without a PaySimple account.
PaySimple Complaints, Ratings & Reviews
User reviews of PaySimple are overwhelmingly positive, with well over half of users giving a 5-star rating.
The most consistent highlight in these reviews is that PaySimple’s customer service goes above and beyond to resolve issues and provide ongoing support to users. Users also commend the simplicity of setting up the system, reviewing billing and customer information, and generating reports from that data.
There are a few consistent complaints as well. Businesses note that the process of changing a customer’s billing information (like switching from a credit card to an ACH payment, for example) can be tedious. Processing times on payments sometimes lags a day past the projected window. The additional steps required to get full transparency on pricing plans and fees, as noted previously, is another common point of frustration. That said, most of this negative feedback comes from 4-5 star reviews of the service, and customers are largely satisfied with PaySimple’s service.
|BBB||A+ (14 Customer Complaints)|
|Total Online Reviews||60+|
|Total Online Complaints||30+|